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Reviewed 23 September 2015

At the middle of September 2015 I spent a wonderful time in this hotel. I woudn't say that Grand Plaza deserves 5 stars. But as to its animation it's amazing and deserves 10 stars!!! The animation team did all their best to entertain the guests inviting them to take part in all activities. Special thanks to Denis))

  • Stayed: September 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank vladimir1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2015

Have just returned from 8 nights here and can honestly say it was a great holiday, the beach was lovely with great snorkeling off the jetty, the pool and rest of the hotel was very clean with lovely gardens, the food was excellent with a wide range for all tastes but what really made it for us was the level of service we had. We would especially like to mention Raed, Entsar and Efat in the main restaurant (our bad boys) who looked after us so well.
Would highly recommend a stay here and we would go back tomorrow,

Mel and Neil

Room Tip: go beach side
  • Stayed: September 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank mel2600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2015 via mobile

We stayed at the Sharm Grand Plaza 26th August till the 9th September we had a lovely relaxed holiday which is what we wanted.On arrival the lobby/reception looked amazing so were the grounds and the pools,check in was quick and a nice cold drink was given to us which was very appreciated.We couldn't believe how old fashioned and dated the rooms were compared to the rest of the hotel this was a let down for us.We upgraded to the gold band £30 each well worth it you get to eat at the Grill Restaurant everyday (which was a lot better food than the other restaurants and a lot cleaner)we found that every time we sat down for breakfast the table and cutlery was dirty from the previous guests and if they didn't have there juice it was left on the table for you we would ask for tea and would be lucky if the waiter came back and we did tip.You also get 3 visits to to the a la carte restaurants (the Italian was amazing we went twice)and on them days you get cans of Fanta,Pepsi and Sprite put in your mini fridge.
The guys at the Luna Bar had us laughing everyday I can't remember there names now but very happy,hard working men and the guy who serves the sandwiches and ice cream again always smiling which is nice to see.Mohamed Rezk looked after us really well the days we went on the beach and the men at the beach bar ,small tip and the drinks kept coming sometimes the cups were still dirty but just told them and they would give you a fresh drink.
A couple of the entertainment team came over to say hello which was lovely and even though we told them we didn't want to go on any outings they still came over most days to see how we were and if we were having a good holiday so thank you for that Cassie and Glen you really are a credit to the entertainment team. The beach/foam party is a must we had a really good night. A few points let the hotel down as mentioned but all in all we had a good holiday and met some lovely people.

Stayed: July 2015, travelled with family
1  Thank Kerryjbradshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the m, Front Office Manager at Sharm Grand Plaza, responded to this reviewResponded 3 October 2015

Dear Kerryjbradshaw

Thank you for taking the time to share your most recent visit at the Sharm Grand Plaza. We do appreciate it and value your feed back to help us improve our overall guest satisfaction.

Thank you for your patronage and we all look forward to be of service to you in the nearest future.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2015

Hotel very clean everyone very friendly. We arrived very late and didn't expect to be greeted with a hot meal on arrival when the restaurant was closed, it was opened until 2am....we have never had that before wherever we have stayed, which we thought was very thoughtful.
They upgraded our room from a double to a family room, which was very spacious and clean. It was cleaned daily and fresh towels each day.
The food was good always something for everyone whatever your taste is. Two of the restaurant staff were really good and really helpful that was Entsar & Effat...who were always smiling and making sure everything was ok for you.
The bar staff at the Nemo bar Sayed, Ramey & Mohammed work so hard and are always cheerful no matter how busy they were. They were always coming round the sun bed area to see if you wanted another drink. Also the towel man he was always cleaning the pool area and making sure you got the sunbeds wherever you wanted them for the next day.
The only thing I could say is the hotel could do with tea & coffee making facilities in the room as standard instead if having to pay 5euros a day for....or even machines around the hotel where you can get a hot drink from at anytime other than using the bar.
The staff at the hotel you just couldn't fault ....come on Grand Plaza give them a pay rise the certainly deserve one.
if you want the internet it isn't very good and not reliable.
All in all we loved this holiday here. It was our first time to Sharm El Sheikh but definitely wont be our last....so see you all again soon.

Room Tip: You need a gound floor room if you have mobility issues as there are no lifts but lots of ramps for wheelchairs etc.
  • Stayed: September 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank vicky123992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2015

This is our 4th time this year at this wonderfully friendly and very well run Hotel. From the Management to the staff, everyone is always available and ready to help with any queries and especialy ready to share a joke with you. the Egyptians have a wonderful sense of humour. The Grounds are very well maintained by the Gardners, as are the pools and rooms. The rooms are cleaned to a good standard everyday, and have a mini fridge and safe and also hairdryer as standard. the beds are comfortable, the sheets are fresh and white. the Recreation Staff are very good at their jobs, as are the pool waiters, very funny guys. The Animation were friendly, Cassie the British girl and Ireni The Russian girl in particular. Priviet Ireni ! I`m afraid I am a watching participant ...looks like everyone was having fun though. Now for the restaurant waiters, chefs and Managers and food, The food was always tasty and well prepared, always something nice to eat and a variety of fish beef or chicken every day, the salad bar looks inviting and tasty and the patries and cakes are very nice. The introduction of different sauces/custard to accompany the cakes is such a good idea and delicious. the chefs all wear hygenic gloves when preparing and touching food. A big thankyou to the very professional Hesham the Assistant Food and Beverage Manager for his care to us, as was Yasser, and our favourite waiters Mostafa and Hamada to name a few. The Portofino Italian Restaurant was lush and Ahmed and Mostafa looked after us very well. We have been all over Egypt over the years, staying in various hotels and all varying in different prices and star ratings. I can honestly say we struck lucky finding this Hotel, very good value for money and we will be returning very soon.

Room Tip: Free Wifi available in reception and restaurant areas. We stayed in Block called Tiran, but everywhere looks fine
  • Stayed: September 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank paula b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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