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All reviews star hotel great view soup superior room nice room the hotel staff great place buffet style breakfast and dinner panoramic sauna beautiful nature swimming pool hotel is modern spa zone close proximity nearby lake finnish sauna
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2 - 7 of 92 reviews
Reviewed 20 August 2018

We went here as a family with spa included. It was ok, very clean with friendly staff. Had a wonderfull view of the castle from the room. I recomend it to young family and couples. The only bad thin is that you have to drive to find another coffee bar or a restaurant because the choise for dinner did not suite me.
Although i graded it 4 its actualy 4,5 but not 5.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank TomoSplit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2018 via mobile

We were staying in the hotel during the weekend, the room was very nice and modern.

Food was good, with a lot of variety,
although the swimming pool and jacuzi are a little small it was okey, because it wasn’t crowded, the saunas are good.

The surrounding is stunning, very peaceful and a lot of nature, you can visit the caste nerby or the lake.

So we enjoyed our stay in the hotel.

Stayed: July 2018, travelled as a couple
Thank maiastraus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2018

So, a weekend for two where we were supposed to indulge a bit in fancy spa & wellness treatment.
Our room was nice and clean, with a comfortable bed. I have absolutely no complaints about the room.
Food should have been much better in this kind of place. It wasn't particularly offensive, it just didn't have much... well, taste.
The staff made quite a bad first impression: we were supposed to get a complimentary glass of schnapps each and, with about 7-8 different bottles in view, were offered to choose from the two cheapest kinds. I would blame the management, but a couple of minutes later another member of the staff was complaining about us making another order so late. It was about 20 minutes before bar closing time (22h) so we were hardly bothering him after hours.
It seems the hotel is seriously understaffed, which would explain the above nervousness. It can't be easy to work double shifts.

Another disappointment was the spa. We had reservations for the weekend, and assumed the hotel is equipped enough to actually offer us all the amenities it advertises. But calling on Saturday to make an appointment for a massage the same day was too late - they had only one massage therapist on shift! Even half the next day was already full.
So we skipped the massage and wanted to try the pool and the whirlpool. They are both really small. What's basically a kiddie pool couldn't really entertain us for long, and the whirlpool is just big enough for four people who like each other quite a lot. So we skipped that as well.
I tried the Finish sauna, and the place was well kept and clean. So that was ok.

After that first evening, the staff was nice enough. But I think the service would be much better if they hired more people. I mean, when you book a spa weekend, you kinda expect to actually get to enjoy all the benefits of a spa, like the aforementioned massage.
Longer hours for the spa and the bar would also be nice. Due to the hotel's location, it's not like people can just pop out for drinks in a nearby bar or restaurant in the evening.

  • Stayed: July 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank RenataJ_ZG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2018

The view of the castle was amazing, the spacious room was well appointed, everything worked and was fresh and new , the room was spotless, the balcony and bathrobes was great. Service at reception was good and there was a fridge in room but no tea / coffee making facilities. The close proximity to the castle was fantastic, we loved it , it was beautiful
Unfortunately the breakfast and dinner were not very good certainly not 4 star. It seemed that a at a guess there was not actually a chef onsite preparing the food but perhaps a local lady , the breakfast for a 4 star hotel was a very simple cold bread no toaster , cold fried eggs prepared well before guest arrival and yogurt , cheese, ham left on tables well before you arrive to eat, you table was preassigned you have no choice on where to sit. The dinner was odd, a mixed meat serving no choice, no staff speaking English, no menu in English. This was our greatest let down as we could not look forward to meals. The hotel was very isolated, the nearest town for petrol and groceries was 13 to 20kms away, nothing else around this site. Rooms were hot no air con and european bedding in hot weather

  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank boski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2018

The location of the hotel is amazing, surrounded by beautiful countryside and Trakoscan castle nearby. We stayed for one night while visiting the area. The room was comfortable - good size, comfy bed and good bathroom. The downside was that the AC didn't work very well and the room was hot. Pillows were also very soft. The food in the restaurant was disappointing. We opted to order from the menu rather than have the buffet at dinner. Portions were large but the menu quite unimaginative and food average. Staff were friendly. We expected more from a 4 star hotel and the restaurant could improve!

  • Stayed: May 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank MKTTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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