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Reviewed 16 October 2017

We stayed here for two nights over the busy national holiday period and unfortunately for us this hotel was one of the only ones available when we booked. We live in China and have basic Chinese so it doesn't bother us if the staff cannot talk English. However what bothers us is that the young guy working there was more interested in smoking and playing on his phone than helping us. When we asked about breakfast the first morning we were told the Ayi was on holidays which is fine because from what we read the breakfast seemed to be average. What we didn't expect was that during our stay that our room would not be cleaned at all. The second morning we left the hotel at 9am and all the staff were still asleep. The only positives for us is that the room is nice and when one of the two little dogs who lives in the hotel left dog poo on our doorstep the young guy who worked there did clean it up very quickly. The hotel is also a little far from the centre of the ancient city.

  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank OzIntrepidTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
印心石屋, 总经理 at Lijiang Spiritual Utopia Hotel, responded to this reviewResponded 22 October 2017

Thank you very much for giving us advice so that we have the opportunity to improve our service! First of all, I make a sincere apology to you as the owner of the hotel! Due to some personal reasons, I had to leave Lijiang for a while, so I let two young people take care of this holiday temporarily. I also found these problems when I came back, and I feel very sad! Firstly, I reclaimed their management authority, and the two young people already left here. Secondly we ensure that we will clean the rooms everyday to meet the five-star hotel health standards. Thirdly we are very willing to help every traveler in our hotel experience the most localized culture here, so we now have two new features: One is local white girl taking you to buy the most original ecology food and cooking the food in our space. You can also participate in the cooking if you want to have more food and social experience here. The other is that we can teach you to create a local ethnic jewelry, which can be engraved with your unique mark. You can keep the jewelry or give it to your friends. I believe it will definitely be a fantastic experience. We are looking forward that you can come back and experience our new service, I will make arrangements for your holiday personally.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2016

To be honest, we were happy to stay here, room was so good and had Naxi culture features, we stayed here comfortable. But we are talkable, always want to get more interesting things from staffs, but some of them ingored us, maybe they cannot speak English, we just talked with our Friends, and went outside by ourself. We hoped someone can speak witht us, or maybe staff could guided us to the ancient town would be better.

  • Stayed: August 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank HernandezFaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2016

Booked online, and provided my US credit card to secure the room. When we arrived, we were informed that they ONLY accept Union Pay cards (China-based). Why then would they allow the booking to be secured with a card they don't accept?? We then provided a Union Pay card, but they couldn't figure out how to process that one either, so we were scrambling to find the cash necessary to pay for the room. On the positive side, They went out of their way to help us by picking us up at the airport, and by walking out to the street to flag a taxi for our return to the train station. In addition, we were provided with excellent personal attention by manager Silver, and they kept the room well-stocked with bottled water. On the negative side, however, the hotel does not provide a laundry service to guests, the building is poorly constructed so that even muted conversations from neighboring rooms (or TV noise) are too easy to hear, and street noise also easily penetrates the ill-fitting windows. Room layouts are quirky, closet space was very limited, and bathrooms were far too dark to shave or to put on make-up. In addition, Wifi service was slow and unreliable, and breakfasts never varied from the same tired, old Congee, green tea, and corn on the cob. I am unable to recommend this property, and did not enjoy my 4-day stay.

  • Stayed: July 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2016

We stayed at Spiritual Utopia for five nights. Rooms are well appointed (our had a gas fireplace) with modern facilities (incl. wide screen TV & movies on demand). Interesting décor throughout with kitchen facilities available. Breakfast was part-Western (eggs, cake) and part-Naxi, interesting and good. Lovely teas served all day. Jacky was quite helpful with tips for seeing the area, especially if you intend to do independent/cheap excursions. Airport transport was arranged and helpful. SU is in the old city surrounded by many restaurants and shops, but a bit way from the noisier (bars) central square. Pretty quiet for being in the old city, but that doesn’t preclude occasional noise from other guests or the street – remember you are in a neighborhood where people are living their normal lives. Like staying in the Beijing hutongs, you will see Chinese life around you. If you want a perfectly quiet stay, avoid the old city and stay in a new city modern hotel. Overall we were quite comfortable, and enjoyed the boutique feel of a small place with exceptional hospitality.

  • Stayed: June 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Stephen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2016 via mobile

This is indeed a little utopia. It is saying guesthouse/boutique hotel of about half a dozen rooms located within the old town of Lijiang. My room very well appointed with a very comfortable bed, good heating, a beautiful and shower, plenty of toiletries, a flat screen TV and Wi-Fi. The staff are outstanding. They are very welcoming and helpful. Not only were breakfasts included, but I was also offered and enjoyed home cooked meals prepared in the in the courtyard kitchen. The English speaking manager, Jacky arranged a day tour for me to Tiger Leaping Gorge. As Westerner tourists are very rare in this town that is visited by millions of Chinese tourists each year I would have struggled to arrange a tour without his help. One great feature of this hotel is that unlike most hotels in the old town, this one is easy to find. Cars are not permitted in the old town so your taxi will drop you off at the main north gate on Jinhong Road. The place you need to be dropped off is at the Sinopec gas station on Jinhong Road. Cross the road, head down the little lane opposite, turn left, walk 50 metres and you are there. You will be invited to take part in Karaoke.

Stayed: January 2016, travelled with friends
1  Thank rory77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yinxinshiwu2016, 業者 at Lijiang Spiritual Utopia Hotel, responded to this reviewResponded 12 May 2016

Dear Friends thanks for choosing Spiritual Utopia as your accommodation in Lijiang, your approval for our "we're a family" culture make us very happy , in our culture , every single friend from all over the world is one member of our "family" , we hope every member of our family here could feel as comfortable as at home , so we encourage every family member to join us for cooking , chatting , sharing beautiful food and wonderful stories with each other , so we could enjoy the wonderful moment each day with our family members . We'll wait you get back home in Lijiang.

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