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All reviews front desk great place to stay breakfast bar staff was friendly indoor pool family reunion would stay here again next morning nice stay business trip hgi lobby alabama accommodations highway
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Reviewed 21 January 2016

Ft office staff was wonderful. Breakfast bar and made to order omelet was very good. Hotel a bit worn but still fine. Was attending a relative wedding so stayed in room until 2:00pm on Saturday 16. Room was never attended to.

  • Stayed: January 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Travelero65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2016

Checking in online, selecting my room was very convenient. I knew what to expect when I arrived. I was pleasantly surprised with what I received since this was the first time checking in online and selecting my room. The staff was awesome, friendly and helpful.

  • Stayed: January 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Rhonda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2016

Room was good. Staff was great. Breakfast was excellent. We arrived late, the check in was quick and easy. After setting the firmness of the bed, enjoyed a good nights sleep. Room was clean. Breakfast the next morning was quick and delicious.

  • Stayed: January 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Walter O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2016 via mobile

Really enjoyed this hotel. Definitely will stay here again. Conveniently located near anything you would want to go to. Beds were very comfortable. The staff was very nice and helpful . I would recommend this for anyone choosing a place to stay.

Stayed: December 2015, travelled with family
Thank PAUL S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2016

Dangerous entry and exit from Hotel property. Poor Customer Service, staff confused on how to register guest, Staff does not answer desk phone. Bedding and linens not available. The very worse Budget Hotel has better Customer Service than this property.

  • Stayed: January 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Jerald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Hilton Garden Inn Birmingham/Trussville, responded to this reviewResponded 14 January 2016

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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