Treated from friends to this great weekend and expectations were up for well know resort in the Huangshan area.
Even able to speak Chinese, I was surprised that at this class of hotel (considering the price) no one was able speak English - for this hotel, take a translator a long. We came here doing the off season.
The resorts grounds were nicely maintained and it was a nice treat to have ones name on the lamp outside the suite. The suite with whirlpool was nice but with closer attention it had unfortunately come into its years and a renovations is urgently necessary. The water fall behind the house/ part of the suite was not working - called the front desk, but they weren't able to switch it on - they didn't know how too (that's what they said). At a later stage, we had problem to switch on the lights of the whirlpool - it took a long time and they were able to switch on two lamps out of six - the others were broken. A pit to find poor attention to details in a property of this class.
The afternoon tea was included, so we all took a trolley ride over to the tea room of the resort. When we arrived everything was dark ... we were only 5min early before the high tea time was suppose to start. It seemed we had woken and disturbed the staff with our presents. We understand that the occupancy was not high when we stayed there, but the buffet was reduced in quality regarding the number of guests or is this usual? Our female friend went to the guests loo and saw a staff member using the loo with the door open ... SPEECHLESS!
We reported this and all of the other findings to the front office manager during checkout and asked to talk to the GM. We here told that he wasn't around, so I asked if I could get his email, which was not possible. We only got the info email of Hanyuelou - either there is no management or they are not interested in guest opinions these days. It is absolutely shocking to experience such a service for US$300 a night!!
- Official Description (provided by the hotel):
- Yurun Hanyuelou Villa Resort Huangshan, located in Huangshan Airport, Huangshan, is a popular choice for travelers. The excitement of the city center is only 7.0 Km away. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to Daizhen Memorial Hall, Huangshan Tunxi International Airport, Daizhen Park. Offering hotel guests superior services and a broad range of amenities, Yurun Hanyuelou Villa Resort Huangshan is committed to ensuring that your stay is as comfortable as possible. Top features of the hotel include laundry service, airport transfer, smoking area, valet parking, facilities for disabled guests. Yurun Hanyuelou Villa Resort Huangshan is home to 99 bedrooms, all tastefully furnished to provide comforts such as seating area, separate dining area, complimentary bottled water, satellite/cable TV, non smoking rooms. The complete list of recreational facilities is available at the hotel, including golf course (on site), spa, pool (kids), outdoor pool, garden. Discover an engaging blend of professional service and a wide array of features at Yurun Hanyuelou Villa Resort Huangshan. ... more less
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