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All reviews thracian cliffs spectacular views nice resort bendida beach small apartment gary player needs improvement private pool overlooking the sea clubhouse accommodation bsr buggy golf pools car compound
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Reviewed 15 September 2018 via mobile

We came here, 8 of us for three nights, with quite high expectations. Only half of them were met.

When we arrived, the lady at the reception was very polite and we quickly got the keys for our villa. When we entered the villa, it was spacious, with a lot of light and nice living room. Unfortunately, only 1 bedroom (the master one) was properly furnished. The other three definitely needed renovation or at least refreshment.

What troubled us even more was the fact that when we entered and saw the private pool, we were kind of appalled. It had not been cleaned prior to our arrival , there were pieces of small stones, dead wasps in the water, etc. We called the reception and they immediately sent someone to clean it, but the negative experience was already present.

The second major problem was service by staff. It was rude (with the exception of the reception) and slow. One lady from the personnel at the breakfast was rude and acted as if she did not want to work there. Though, I must point out that generally the breakfast was perfect.

When it comest to Room Service we were completely disappointed. The first time they brought us absolutely awful Caesar Salad (see picture attached) and club sandwiches with fried/greased slices of bread... And this was quite pricey , the ridiculous salad was at 13BGN .
On the second day we ordered 4 pizzas, and I specifically asked if the Margarita was with Mozzarella di Buffala or ordinary one. I was told that it was Di Buffala, but I was negatively surprised to see no signs of it on the Margarita. On top of that it took them 70 minutes to bring 4 pizzas! The third and last time we called the room service we asked for 6 beers. Well, the beers never came .... !

Generally the place used to be a 5* one, but without renovation of the villas and improvement of the services, I would rate it maximum 4*. And for this price range, the quality and services offered are not optimal. Simply it has lost a lot of its class in the last years and urgent action is needed.

Stayed: August 2018, travelled with friends
Thank Maksim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2018 via mobile

Sorry this comment will be long...
We came at this hotel for a wedding which was finally postpone due to an accident. We decided to maintain our trip to discover Bulgaria, but if we were aware of that... This hotel is supposed to be a very luxury one for Bulgaria, however when we arrived our booking was cancelled but we never received any email!! They told is they postpone the booking because the wedding was postpone without saying anything to us!! They didn't have the same category of villas to accomodate us... they tried to give us a villa with three bedrooms for the same price of a four bedrooms villa... we had to discuss with them for a very long time to have a small discount, but nothing else (no free drinks, no presents for their mistake)... When we arrived at the villa, the cleaning was not very well done and we find a used bottle of water in the fridge.
We went to the "spa", the inside swimming pool was very cold, the sauna was not working and the jacuzzi was at 30 degres... We ordered the food at the villa and the food was not very good.
The day after we wanted to play golf just in the practice. They first said no because it was supposed busy. We went on the practice and see that places were available. They said ok, but then they told us that our clothes were not find... we had to change clothes, and when we see clothes of people on the golf, we understood that it was just to annoy us...
And I forgot to mention the noisy bed that they tried to fix with tissues, the holes/montains of the matress, the dirty joints on the bathroom, and the poor quality of the cleaning...
However the breakfast was good, but not sure it is worth that price!!!
Sure we will not come back here for the wedding!!!

Stayed: September 2018
1  Thank Célia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2018 via mobile

Complicated holidays in Black Sea Rama... in Villa 3 bedrooms.
They made a mistake with our booking, after 30min to discuss with 2 managers they give to us apologize and try to find solution which wasnt good for us.
About food We didnt go to the restaurant si We dont know if food was good. Breakfast was very good but Service room at the villa was Cold and disgusting. We Also have a problem with Lot of noise with our bed(picture they used toilet paper to fix bed) and they explain its normal...

Globaly its a Nice place, villa are comfy but staff services (not all, fortunately) are unpolite, not professional compare to the price which is very expensive for Bulgarian country.

We expected for the price, better services, more politness and professionnalism by the staff

Stayed: September 2018, travelled with friends
Thank Morgan_Jlx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2018 via mobile

The location and view is amazing, but the housekeeping and cleaning are horrible! During 16 days of stay in the bedrooms was a very deep and unbearable smell of sewerage! The furniture is all dusty! Beds extremely uncomfortable and always creaks! At the reception desk we always received promises to correct deficiencies, but it was worse!

Stayed: August 2018, travelled with family
Thank Vitaliy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2018 via mobile

Family of 5 ( 2 adults 3kids under 7).

Very nice resort, perfect for medium to big families.
Quiet, well kept, clean.

First time we came here, we had villa 10 (3 bdr) and the second time villa 12 (4bdr).

The staff overall is ok, there were a few of them who were really nice with us and the kids (especially one lady from the front desk, forgot the name unfortunately).

The food is ok, we didnt have any health issue but i wish they had vegan options in the breakfast and all through their restaurants.

The view from the breakfast area is beautiful, the evening walks on the golf course, after the players are out, were perfect for our little kids and their scooters. They asked us to move there during summer time! :))

We went to beach at Bendida Beach, through Thracian Cliffs ( you have to book sunbeds and lunch table in advance). The sand was perfect, the sea amazing( rocky entrance, not a shallow entrance) the food nothing spectacular but safe.

We”ll come back for sure at Villa 12 :) hope next year they will have vegan options at the restaurants.

For us, the house,the compound, the sea were a nice escape from the romanian crowdy and not so nice seaside.

Thank you!

Stayed: August 2018, travelled with family
Thank Adela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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