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All reviews outdoor mall movie complex american airlines itaim bibi food court small mall nice and safe area excellent facilities favorite hotel hotel offers nice view of the city tv channels front desk staff small kitchen hotel room the ground floor gru airport
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Reviewed 17 October 2017

I stayed in this hotel while in Sao Paulo for business. The place is comfortable but do not expect luxuries. It is a functional place. The rooms are good size, bed is comfortable. The bathroom is fine albeit a bit small. The shower is very pleasant but be careful when you open the tap in the sink. The sink is small and you get splashed! It has a fridge and a few dishes but do not expect to prepare any elaborate meal. Order out and eat in really. The windows are a bit thin, you can hear some of the street noise. I also had to make tight with a cloth the bathroom window to avoid rattling with the wind in the night. I had good sleeps so fine.
The front desk people are very attentive. Totally pleasant. The breakfast is OK, you can have cereal, cold meats, scrambled eggs, breads, fruit and simple pastries. Nothing outstanding but fine and sufficient. Really some breakfast buffets are just too much and they are just an excuse to charge a high fee. Breakfast in included in the price of the room. The lobby is just that, a lobby with a few chairs and the front desk.
There is a gym but I think there is a fee to use it, and it has very strange hours on weekends, i.e. does not open early.
The location is good with lots of restaurants and shops nearby on the streets around and as well in the movie complex right at the back of the hotel

Stayed: October 2017, travelled on business
Thank brozas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuizOtavioStay2017, Gerente de relações com clientes at Staybridge Suites Sao Paulo, responded to this reviewResponded 20 October 2017

Dear Guest,

We really appreciate your comments! Its very importante for us that you write your experience in our hotel. Only with then we can improve our services and procedures.
I will sent your comments to each involved department so they will analyze it and take action.

Best Regards,

Staybridge Suites Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017 via mobile

Hotel does a great job with cleanliness, size of rooms, beds are comfortable, you get a small dinning table and sofa. Right in front there is a taxi cab station so you can grab a taxi to anywhere in São Paulo. Downstairs it is connected to a small mall with Starbucks, Mc Donald’s,Burger King, movie theater. Stayed for 10 days very confortable.

Stayed: October 2017, travelled on business
Thank Ramon-33126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuizOtavioStay2017, Gerente de relações com clientes at Staybridge Suites Sao Paulo, responded to this reviewResponded 13 October 2017


Dear Ramon,

Good Morning!

It´s very importante for to us to know that we are doing the right thing and creating an hotel that our guests love!
We will sent your comments to our team,
Hope you come back,
Kindly,

Staybridge Suites Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

A very convenient middle-upper class range hotel right in the heart of the Sao Paulo financial district. Nice and clean rooms, good working wifi, TV and airconditioning. Friendly and supportive staff everywhere, housemaids, reception and breakfast room alike. Good choice to stay well.

Room Tip: Not sure - I was on the 11th floor, but other floors must be comparable
  • Stayed: September 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank RobWij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuizOtavioStay2017, Gerente de relações com clientes at Staybridge Suites Sao Paulo, responded to this reviewResponded 26 September 2017

Dear Robwij,

We truly appreciate your comments about our hotel! Its very important for us to know that our team reached your expectations and are doing the right thing!

We are waiting for your return,

Kindly,

Staybridge Suites Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

This was the state the room when I checked. Some minor garbage on the floor, fire alarm removed, electric outlet removed from the socket. Very disappointed!!
The rooms have been renovated recently, but the noise level has not been changed, maids slamming doors, can hear the traffic in the lower floors, and the constant airplane traffic noise from rooms ending on 08.

Stayed: August 2017, travelled on business
Thank JAA1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuizOtavioStay2017, Gerente de relações com clientes at Staybridge Suites Sao Paulo, responded to this reviewResponded 10 August 2017

Dear Guest,
We really appreciate your comments! Its very importante for us that you write your experience in our hotel. Only with then we can improve our services and procedures.
I will sent your comments to each involved department so they will analyze it and take action.
Best Regards,
Staybridge Suites Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017

Staff here are great. Helpful, kind, fluently multi-lingual. Our suite was on a high floor with a great view. But it had plumbing problems, rendering one bedroom unusable with a strong smell of sewerage. And the breakfast room is really not up to standard for this chain - dark, crowded, with poor acoustics so that it was difficult to talk (but easy to hear people talking three tables away). Location is excellent but the property itself lets the group down.

Room Tip: Great views from the upper floors
  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Commander_840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuizOtavioStay2017, Gerente de relações com clientes at Staybridge Suites Sao Paulo, responded to this reviewResponded 31 July 2017

Dear Guest,

We really appreciate your comments! Its very importante for us that you write your experience in our hotel. Only with then we can improve our services and procedures.
I will sent your comments to each involved department so they will analyze it and take action.

Best Regards,

Staybridge Suites Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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