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Reviews (1,104)
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All reviewssao pauloguarulhos airportnespresso machineseveral hourslong flightroom service isgreat lobbylate checkinternational flightfree shuttlethe busshort stayvery nice hoteldinner buffetgymgrubrazil
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Reviewed 4 December 2017 via mobile

If you need to be close to the airport and want to spent that time in confort. This is certainly the place to go to. Very comfortable rooms! Restaurant and bar are good but not gastronomic! Nice gym! Efficient shuttle to the airport.

Stayed: December 2017, travelled on business
Thank Hans J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guilherme C, Customer Experience at Pullman Sao Paulo Guarulhos Airport, responded to this reviewResponded 7 December 2017

Hans,

Thank you for telling about the Pullman and recommending the hotel. It's great to heat that the amenities offered were suitable for you.

The Connectors team hopes you come back every time you stop at the São Paulo International Airport. See you on the next time!

Feel Welcome.

Guilherme Conigiero
(Customer Experience)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017

great place to stay. close enough to GRU for a short run for an early flight. nice swimming pool. good courts for basketball and futsal. and ...the best! 5 "brigadeiros" for free! if you don´t know "brigadeiro",
it´s a very traditional Brazilian sweet

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank U629QVmarcosr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guilherme C, Customer Experience at Pullman Sao Paulo Guarulhos Airport, responded to this reviewResponded 13 November 2017

Marcos,

Thank you for sharing your Pullman experience and for making part of Le Club Accor Hotels. The Connectors are glad to hear that you enjoyed the welcome gift and the hotel amenities.

Pullman hopes you can visit the hotel again soon.

Feel Welcome.

Guilherme Conigiero
(Customer Experience)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

One of the best hotels in Sao Paulo for sure, super high standard. Near the airport, best place for transiting. The shuttle bus is of high frequency, very convenient.
The lounge is very good, frankly speaking one of the very few hotels in Sao Paulo equipped with lounge.
The only disadvantage is the dinner buffet, not exactly buffet, only the salad and desert is, but the main course is la carte. and 120 BRL, not cheap. However, a more favorable executive three course package could be chosen.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank wayne329959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guilherme C, Customer Experience at Pullman Sao Paulo Guarulhos Airport, responded to this reviewResponded 16 October 2017

Wayne,

Thank you for your kind words and indication. It's great to hear that Pullman amenities were suitable for you.

Pullman also thanks you for open telling about your opinion about the dinner. They were transmitted to the Chef.

The team will be waiting for your next visit.

Feel Welcome.

Guilherme Conigiero
(Customer Experience)

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Reviewed 29 September 2017

I was staying overnight before catching an international flight home. I wanted a smooth end to my trip and Pullman delivered.

I saw the earlier post by the hotel "Our transfer stops at Terminal 2 wings B and E and Terminal 3, on departure floor." That is incorrect. Like at most airports, the shuttle picks up on the Arrivals/ground floor--middle island at a sign that lists Pullman. I found the shuttle reliable in both directions.

Check in was slow. I didn't use the advance internet check in. That might speed up the process. Staff were helpful when I had questions. Nice bartender. Small room repair was taken care of promptly. Bellman said housekeeping would bring me some free bottled water, but it did not arrive. I was given a couple of hours late check out when my flight was delayed.

Bed was very comfortable. Air conditioning amazing. Blackout curtains worked. Desk functional, but cannot plug phone in at desk, only by bed. Internet signal weak except by door. Room was clean. Strange that there is a mounted (lighted) makeup mirror, but the cord is cut off, so it does not light. Door did not close well, so if just pull/push, it was not closed, so had to slam or push with body (sorry neighbors).

Salad for dinner was OK. Breakfast buffet generous.

Lounging by the pool was comfortable, if windy the day I was there. Various places to sit, work etc. in the lobby (I had a long wait for flight) with outlets available. Computer/printer for boarding passes, etc.

Open lobby was lovely. I can see that it might be noisy if an event being held in the lobby, but there was only a group in the conference area while I was there.

I would definitely choose again if near GRU.

  • Stayed: September 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank Metwo3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guilherme C, Customer Experience at Pullman Sao Paulo Guarulhos Airport, responded to this reviewResponded 2 October 2017

Dear Guest,

Thank you very much for your review. First of all, the Pullman team is glad that you felt welcome and had a great experience. It hopes you have enjoyed your trip and is carrying good memories.

Pullman also appreciated all the improvements opportunities that you indicated, as it's always trying to enhance guests' experiences. If you have the time, could you just tell Pullman what was your room through h8923-qm@accor.com? So the Maintenance can check whether all the situations you described were fixed.

Once again, thank you for your contribution. Pullman is waiting for your contact and is looking forward to your next visit.

Feel Welcome.

Guilherme Conigiero
(Customer Experience)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2017 via mobile

Beautiful hotel, very clean and bright. Ideal for staying if only staying overnight. Great food, friendly and attentive staff. However it is a long way out of town approx 1 hour. Visiting San Paulo is a must even if your only there for 24 hours as I was. Use Uber as taxis from hotel are more than twice the price. I would highly recommend this hotel.

Stayed: September 2017, travelled on business
1  Thank Ollie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guilherme C, Customer Experience at Pullman Sao Paulo Guarulhos Airport, responded to this reviewResponded 11 September 2017

Ollie,

Thanks for sharing your impressions about Pullman.
Your compliments on the design, the food, and the service were rewarding.

Pullman is about 15 miles (around 30 minutes by car, depending on the traffic) from São Paulo downtown.
And it's less than 10 minutes from the Airport, located on the same road of this, which means you get no traffic on the way.

The Pullman team will be waiting for your next visit.

Feel Welcome.

Guilherme Conigiero
(Customer Experience)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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