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Reviewed 20 October 2017

The bedroom and hallways smells like mold! Most light switches in the room didn't work. They didn't have hot water when I woke up around 7 am. The staff told me to wait 45 minutes to get it solved!!! As I had to work, I left the hotel without a proper shower... Unbelievable!!! Got so angry that didn't even tried breakfast. I remember the place 30 years ago, it used to be one of the best hotels in Floripa. But everything is exactly the same! Did they never got to remodel it??? They have a fantastic space, but I guess business is going really bad, so they probably won't invest money in the place. It is so sad, they could still have one of the best hotels in Floripa...

  • Stayed: October 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank FFormigoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Praia Mole H, Gerente de relações com clientes at Praia Mole Hotel, responded to this reviewResponded 23 October 2017
Google Translation

Obrigado pelo feedback. Construímos um canal online transparente para manter nossa comunicação. A sua avaliação nos ajudará a ampliar nossos contínuos esforços. No mais, trabalhamos intensamente para manter nosso padrão.
Nosso foco é o bem estar em todo o hotel. Prezamos por um ambiente harmonioso e agradável a cada metro quadrado. Por se tratar de um hotel com uma área verde muito grande, nossa demanda de trabalho é extrema para fazer sempre o melhor.
Se puder, registre no e-mail abaixo a sua opinião, com os seus dados de hospedagem. Pois assim teremos a oportunidade de responder e ter clareza na sua avaliação. gerencia@praiamole.com.br
Cordialmente, Praia Mole Hotel

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Reviewed 15 April 2017 via mobile

The Hotel is front one of the best Beaches in Florianpolis. Maybe some years ago this structure was excellent because is builded like a med club. Some Rooms front beach (or better street and beach), some in an main building, some chalet on the hill. You can cross the Hotel to go to the lagoa side for made some Sup or Kayak. But the other side seems abandoned. Nightime the intere area is very dark. Not external light at all. Normally big struture have a nice look lighting nightime. Here is dark. The rooms are old, with a lot of maintenance problems. Despite the site promise an free wifi ... yes ... is free in the reception and in a caffe bar. In room no wifi. If you stay in this Hotel you need a car to go to the lagoa center for dinner etc. In the area simply you will not find any restaurant. The hotel has a Sushi resturant but you cannot eat sushi for all your stay!. Second issue is the street. During the weekends specially you have an constant traffic jam from 4pm to 9pm! Means for going to the Lagoa (4km) you need 40 minutes! Walking is not a option. Dark, Hill crossing, no sidewalk ... dangerous. The structure despite surfers etc. is more family oriented with little children. Really the place has an huge potential because big an in an good location but is an mystery because is in this state! To finish, friendly staff.

Stayed: April 2017, travelled with friends
1  Thank WorldSten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Praia Mole H, Gerente de relações com clientes at Praia Mole Hotel, responded to this reviewResponded 23 October 2017
Google Translation

Obrigada pela avaliação. Seja sempre bem vindo ao nosso Hotel. @PraiaMoleHotel
Prezamos por um ambiente harmonioso e agradável a cada metro quadrado. #praiamolehotel #lagoadaconceicao #praiamole

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Reviewed 21 November 2016 via mobile

Stayed there for two nights in a college reunion. We checked-in on a Friday night e left on a Sunday.
The outdoor space is delightful with a big pool and old style spaces. The terrain occupies an area that gives access to Praia Mole and Lagoa da Conceição and there are plenty natural places with not so easy access by car (transit is chaotic and in a continuos state of disorder). But give it a try and you will not regret.
The rooms are very old with blackout curtains that don't garante a full coverage around the windowpane. But enter with no expectations and you will be fine. Big rooms though.
Other info's: there's a sushi a bar in the hotel, there's also a bar at Praia Mole where you can debt direct to your room.

Stayed: November 2016
Thank AlexandreM3573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Praia Mole H, Gerente de relações públicas at Praia Mole Hotel, responded to this reviewResponded 15 December 2016
Google Translation

Alexandre

Obrigado pelo feedback. Construímos um canal on line transparente para manter nossa comunicação. O seu relato nos ajudará a ampliar nossos contínuos esforços.

Cordialmente,
Praia Mole Hotel

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Reviewed 17 May 2016

the swimming pool was the only good thing about this hotel

staff didn't speak English. breakfast was average (needed more international options), location sucks - beach is not safe for families with young children. we had to drive each day to different beaches. we also had to drive every night to a restaurant for dinner. the hotel is so old and worn down, looks like it was a hotspot in the 1970s and hasn't been upgraded since then. old rooms, old everything. no elevator nor disabled access. also a cafe that was supposed to be open 2pm-8pm - we stayed from Saturday-Friday and it only opened once on during that time! also wifi was terrible! no wifi in rooms and even in the public area it was sketchy. in this day and age wifi should work in every room and all public areas. we wouldn't go back here. Try the Cris Hotel on the island - this is where we were planning on going and changed our minds :(

  • Stayed: March 2016, travelled with family
    • Location
    • Rooms
    • Service
1  Thank ExpatAnnette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Praia Mole H, Gerente de relações com clientes at Praia Mole Hotel, responded to this reviewResponded 30 June 2016
Google Translation

Prezada(o)
Obrigado pelo feedback. Construímos um canal online transparente para manter nossa comunicação. O seu relato nos ajudará a ampliar nossos contínuos esforços.

Estamos trabalhando para melhorar essa sua sinalização e lamentamos o ocorrido.

Cordialmente,
Praia Mole Hotel

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Reviewed 10 February 2016 via mobile

This was the worst hotel ever I ever stayed. I went for a beach holidays to florianopolis and wanted to stay by the Mole beach for easy access and found this hotel but very very disappointed. The rooms are very dirty and very old, the bathroom in my room absolute stunk with mould on the tiles and around the shower and the sink. The bed was awful and not comfortable at all. The cleaners just go and make the beds n clean more or less the bathroom and that it. I took a couple of beach towels from the reception and after the beach I left on the bathroom fir then to pick up the next day but the cleaners never collected then after my 7th day at the hotel they were still there, unbelievable!! The breakfast it's always the same n they never change the options after the second day u get very bored. The receptionist are grumpy and not friendly at all. On my check out day was a nightmare to sort out our bill they didn't know how to calculate it took me ages. The hotel do not have laundry services , the send it to the local laundry and u get it 2 days after. There's no wifi on the rooms only at the reception and even that so slow. The facilities are very bad, I was the one who's choose the hotel for me and my partner and for my friends but got do embarrassed never again I a really really don't recommend it at all. For the price they charge for a room it's not worth at all it's a dump place very old and they haven't done any refurbishment for years and years. The only thing is the location but it's better to rent a car and find a better place at the Lagoa da conceicao and it will be much cheaper.
I really don't recommend this place don't go otherwise you will waste your money !!!

Stayed: February 2016, travelled with friends
Thank Brustolon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Praia Mole H, Gerente de relações com clientes at Praia Mole Hotel, responded to this reviewResponded 23 October 2017
Google Translation

Obrigado pelo feedback. Construímos um canal online transparente para manter nossa comunicação. A sua avaliação nos ajudará a ampliar nossos contínuos esforços. No mais, trabalhamos intensamente para manter nosso padrão.
Nosso foco é o bem estar em todo o hotel. Prezamos por um ambiente harmonioso e agradável a cada metro quadrado. Por se tratar de um hotel com uma área verde muito grande, nossa demanda de trabalho é extrema para fazer sempre o melhor.
Se puder, registre no e-mail abaixo a sua opinião, com os seus dados de hospedagem. Pois assim teremos a oportunidade de responder e ter clareza na sua avaliação. gerencia@praiamole.com.br
Cordialmente, Praia Mole Hotel

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