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Reviewed 1 January 2018 via mobile

This hotel has two faces. If you get the executive wing (to the left from the elevators) then it’s worth it despite the neighborhood. But the right wing doesn’t leave much to be desired. I was shocked with the state of the room we got (please refer to the pictures) The room was totally not worth it.

Date of stay: December 2017
Trip type: Travelled with family
Thank JohnO201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umbu Hotel Port... U, Gerente de relações com clientes at Umbu Hotel Porto Alegre, responded to this reviewResponded 19 January 2018

Dear Sir, We are sorry that your stay with us was not pleasant. We are in the process of improvement and hope to have the opportunity to better serve you next time. Sincerely, Michele Grzeczinski- Commercial Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2016

Hotel is in bad shape. Entire rear of hotel is ramshackle wood planks and exposed nails, hallways banged up from years of abuse, in room: curtain falling off window, no top-sheet on bed, shower burned you then froze you, dangerous neighborhood, entire hotel was in disrepair.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank LeandroM1029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umbu Hotel Port... U, Gerente de relações com clientes at Umbu Hotel Porto Alegre, responded to this reviewResponded 5 October 2016

Dear Sir Leandro, we're sorry that has not been pleasant stay with us. In fact the hotel is not in ruins, what you saw on the back of the hotel was building material because we are expanding our restaurant and parking to better serve guests. We hope to have another opportunity to serve you better in a next visit to our city. thanks , Michele Grzeczinski - Comercial Manager

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Reviewed 11 April 2011

In a nutshell: It looks like a cheap roadside motel. In the 20 minutes that took two clerks to find out that my reservation was missing, they managed to try and fix a faulty printer with a spoon. No reservation for me, even though I had my confirmation and voucher. That was 1:30 AM and with nowhere else to go, I went back to the airport and took the first flight out. Bonus tip: while the cab drivers was taking me there he said: "do NOT go out at night. This place is dangerous". So there's that.

Date of stay: April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Bruno_trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
Google Translation

Date of stay: January 2019
Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2018 via mobile
Google Translation

Date of stay: December 2018
Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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