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Reviews (2,771)
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6 - 11 of 2,771 reviews
Reviewed 27 December 2016

We have been 10 nights in this hotel, this is our review:

PROS:
- Location very quiet, enormous "private" beach.
- Staff very kind and good service.
- Breakfast.

CONS:
- Rooms very small, not enough space for clothes, towels and luggage.
- Does not have a useable safety box.
- Dinner buffet service mediocre. No desserts (only some sweets).
- Prices of dishes for lunch are 2x those in "Ponta Negra" or other places.
- There is nothing in 6 Km around. If you need something, you have to go to Ponta Negra (R$ 28 one way).
- Hygiene of bathrooms in the pool area is mediocre.
- Check-in process veeery slow. Obsolete system.
- Beach towels have a charge (very small, but not good for a 4 star hotel).

  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Paggps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eSuites_ViladoMar, Gerente geral at eSuites Vila do Mar, responded to this reviewResponded 28 December 2016

Hello,

Thank you for taking your time to report here, in this important website, the impression of your stay with us, we are motivated even more with your feedback as it serves as a parameter for improvements and corrections, because our goal will always be to exceed the expectations of our customers. Thank you for your feedback, it helps us to analyze the situation and improve our services. We are at your disposal. Thank you again on behalf of the entire team for your feedback and as of now, we await you on your next visit to e.Suites Vila Do Mar,

Kind Regards,
Fábio Muniz
00 55 84 99939-9984

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2016 via mobile

If you want a peaceful holiday i would recommend not to stay here... we went in September and the hotel and 2 congresses going on, no parking place available and all leisure activities where full. The views are great, but is all designed for a lot of people, which sometimes is too noisy. Rooms are simple and staff is very friendly.

Stayed: September 2016, travelled with family
Thank Victor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eSuites_ViladoMar, Gerente geral at eSuites Vila do Mar, responded to this reviewResponded 19 September 2016

Hello Victor!

Thank you for taking your time to report here, in this important website, the impression of your stay with us, we are motivated even more with your feedback as it serves as a parameter for improvements and corrections, because our goal will always be to exceed the expectations of our customers. Thank you for your feedback, it helps us to analyze the situation and improve our services. We are at your disposal. Thank you again on behalf of the entire team for your feedback and as of now, we await you on your next visit to e.Suites Vila Do Mar,

Kind Regards,
Fábio Muniz
00 55 84 99939-9984

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2016 via mobile

Hotel Vila do Mar is certainly not a brand new property and is in need of a renovation. However, the facilities, the rooms, breakfast quality and most importantly, the location makes it a very good choice for your holiday in Natal. Right at the most fantastic beach, almost private, offering free sunbeds at the beach and by the pool. The scenery is spectacular, with the sand dunes on the back and the ocean in the front. Every room has amazing seaviews. The infinity pool is beautiful and a great place to relax. Rooms are quite basic in decor but clean and comfortable. Breakfast was a great surprise, really good quality, a lot to choose from, overall a very good value. Considering the nightly rate offered in several websites, Hotel Vila do Mar is probably unbeatable on cost X benefit. Highly recommended!

Stayed: April 2016, travelled as a couple
Thank sverige13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eSuites_ViladoMar, Gerente geral at eSuites Vila do Mar, responded to this reviewResponded 22 July 2016

Hello!

Thank you for taking your time to report here, in this important website, the impression of your stay with us, we are motivated even more with your feedback as it serves as a parameter for improvements and corrections, because our goal will always be to exceed the expectations of our customers. It is very nice to know that your expectations were achieved. Thank you for your feedback, it helps us to analyze the situation and improve our services. We are at your disposal. Thank you again on behalf of the entire team for your feedback and as of now, we await you on your next visit to e.Suites Vila Do Mar,

Kind Regards,
Fábio Muniz
00 55 84 99939-9984

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2016

Good customer service and employees very helpful. The food was delicious. Breakfast had a lot of choice , the set menu for lunch and buffet for dinner was very good too . The room had a lovely huge bed, refurbished bathroom, sea view , but was a little bit tired.

Stayed: June 2016, travelled with family
Review collected in partnership with this hotel
Thank cybellemarilia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eSuites_ViladoMar, Gerente geral at eSuites Vila do Mar, responded to this reviewResponded 30 June 2016

Dear Cybelle,

We appreciate you taking your time to report your experience with us, your feedback is extremely important for our improvement, for our priority is the well being and satisfaction of our guests. Thank you again and if your have any further questions, we are at your disposal.

Regards,
Agno Wosen
00 55 84 999399984

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2016

We had a HORRIBLE EXPERIENCE here and I am sorry but I must report it for future travelers. This resort is old, old furniture, old air conditioner,etc... However the buffet and location are good (ONE STAR FOR THIS). We only stayed one night and had a terrible experience, my husband twin bed leg broke and we were moved to another room at 11 p.m. But the biggest disappointment was the 2 inch (12 cm) COCKROACH I found in the morning in the bathroom!! Horrible!!! We ran out to check out in the Lobby and complained but the front desk person was not impressed nor did she apologize... THIS KIND OF INCIDENT IS NOT ACCEPTABLE AT ANY RESORT/HOTEL. I would AVOID this Hotel for this reason no matter how good the location on the beach can be. Thank you.

Stayed: May 2016
Thank Alejandra E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eSuites_ViladoMar, Gerente geral at eSuites Vila do Mar, responded to this reviewResponded 9 June 2016

Dear Alejandra,

We appreciate you taking your time to report your experience with us, your feedback is extremely important for our improvement. We apologize for the critical items pointed out and we are working so that such events do not occur, for our priority is the well being and satisfaction of our guests. Thank you again and if your have any further questions, we are at your disposal.

Regards,
Agno Wosen
00 55 84 999399984

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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