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Prodigy Beach Resort Natal
Ranked #28 of 93 Hotels in Natal
Reviewed 12 September 2017

From the moment we arrived we were spoiled by all the staff. All are very helpful and attentive, especially Simone, Juliana and Sebastião (reception) and Darlane and Creuza (kitchen). The room is very comfortable and the view is beautiful! The public areas are nice, clean and very good for children.

Room Tip: The oceanfront rooms have a beautiful view and one can sleep with the noise of the waves.
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  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank faellaeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael L, General Manager at Prodigy Beach Resort Natal, responded to this reviewResponded 4 weeks ago

Hi, Faellaeng. We are very proud and happy for the compliments of our service. Thank you for the post commenting about Simone, Juliana and Sebastião (reception) and Darlane and Creuza (kitchen). We are waiting for your return.

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1 - 5 of 1,731 reviews

Reviewed 20 December 2016

The Hotel has a great location, spacious rooms, good service, but if you look for peace, a place where you can read a book or simply enjoy a drink, have a nice chat then this is not a hotel for you. The music at the swimming pool is horrendously loud at all times, you have scream in order to be heard . I complained but they did not care .

Room Tip: Rooms with sea view are ok
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  • Stayed: December 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Publio2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 December 2016

Publio2014,

We thank you for the review posted, your comments will be considered for future changes in our service and structure.
Reviews like yours are the base for decisions regarding our hotel operation.

We hope to have the chance to host you again and show our impromments in service and structure.

Kind Regards

Marcelo Ferrari
Operations Manager

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Reviewed 9 November 2015 via mobile

This hotel has everything it needs to be first class. A gorgeous location , fantastic weather , ample rooms.

I would give this 2.5 stars if it were an option. I am only giving three because of the rooms and location.

I try to the find the positive in everything ... So I will start with the positive.

The Good

The rooms are quite nice. Spacious , airy , filled with light. The decor , while simple , is pleasant and colorful. The artwork is a nice touch , with whimsical folk style.

The swimming pool area is right above the beach with a stunning view. The pools are a nice temperature and are very attractive,

We asked for a late checkout and they were very accommodating , which was very much appreciated.

We organized a trip to Genipabu through the hotel which was great.

The air conditioner worked well.

The cleaning staff does a good job.

The pizza was fairly good.

The Bad

The beds could be updated as could the linens. The hotel is understaffed. Several times , we called asking for a person to open the connecting door... Only after the 4th time did they come.

The hotel looks tired. The mirrors are blackened , there is rust and lack of paint.

The toiletries were of poor quality - no lather with the shampoo.

The Ugly

The front windows of the hotel entrance are cracked in many places.

The food. Absolutely awful. Processed cheese of the worst kind .
Horrible lunch meat and tasteless cakes. Tasteless sugary juices in the land of fresh fruits.

Even the unappetizing food basic that would run out took a long while to be replaced.

Dinner and lunch had no food that was at all appetizing.

The towels have holes ( mine had 3) and are old and thin.

The shower in room was always lukewarm , never truly hot. The shower in my children's room had extremely low pressure ( mine did have good pressure thankfully) and also was lukewarm at best.

The place mats are plastic and are warped.

One person in our group asked for cheese in their omelette. There was no cheese and the staff member said " sorry , it is because if the crisis " ( recession )


The staff is overworked and therefore are not able to attend the guests .

The food was so bad we left several times to go out to eat and actually ate the cake we had saved from the plane trip. It was far better than the hotel food. Far far better.

Seriously , choose a different hotel.

Stayed: October 2015, travelled with family
2  Thank Kimberly V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2015

The hotel is very nice with a great pool. From the beautiful garden you can directly walk to the sea. The cuisine in the morning and snacks are perfect. We had no diner there but if it,s like breakfast it should also be great. I visites this hotel times last time half 2014 and both times it was perfect. At my second visit I got an accident in the pool by my own mistake (glass) and they helped me immediately to the nearest hospital.

Room Tip: Breakfast with Brazilian pancakes is great. Don,t know what they are made of but they were super.
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  • Stayed: November 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank JoostBreda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2015

My friends and I went to this hotel last month in June, as I have lived in Brazil for many years I was excited to visit this city (Natal) that I never had the chance to go, so we made a 3 day trip to Rio Grande do Norte and stayed at this Pestana hotel. it is good, the staff is very helpful, clean and nice view in the bedroom. The breakfast was good also and you have snacks and alcoholic beverages all day long, cold beer which for that climate comes very handy (LOL!!). lunch and dinner were very good i have to say. From here you can make day trips to other beautiful beaches like Genipabu and Pipa, the beach at the hotel is very nice also.

Room Tip: The ones that look to the ocean.
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  • Stayed: June 2015, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank luisaR6350FF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Gerente at Prodigy Beach Resort Natal, responded to this reviewResponded 19 July 2015

Dear Ms. Luisa,

First of all I would like to thank you for choosing Pestana Natal Beach Resort All Inclusive for your holidays and also for writing us your feedback regarding the stay at our hotel. We are pleased to learn that you and your invitees had a positive experience in our resort!

Your kind words about the service will be shared with the staff.

I take the chance to invite you to visit our website Pestana.com to learn more about the group and the other hotels in Brazil and all over the world!

Hopping to see you soon in Natal!

Kind regards
Marcelo Ferrari
Operations Manager

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Additional Information about Prodigy Beach Resort Natal

Address: Via Costeira, 5525 | Via Costeira, Natal, State of Rio Grande do Norte 59090-002, Brazil (Formerly Pestana Natal All Inclusive Beach & Resort)
Region: Brazil > State of Rio Grande do Norte > Natal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Natal
#7 Spa Hotel in Natal
#8 Luxury Hotel in Natal
#13 On the Beach Hotel in Natal
Price Range: ₹ 5,146 - ₹ 19,543 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Prodigy Beach Resort Natal 4.5*
Number of rooms: 188
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Also Known As:
Pestana Natal Hotel Natal
Pestana Hotel Natal
Natal Pestana Hotel
Prodigy Beach Resort Natal Brazil

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