I booked a room in advance for 3 nights at this hotel. I was attending a conference in Niteroi so I thought that by being closer to downtown, it was going to be more convenient for me to transport there. I wasn't expecting anything spectacular, but at least a room with the basic stuff. Well, the bed did not have a mattress! I know it's hard to believe, but it's true. I lied on the bed, as we always do when we first arrive to a new room, it was so hard that I couldn't help checking underneath. All they had was a one-inch pad covering the hard frame. So I called the staff hoping that they would bring the mattress, which I naively thought they had forgotten to put in my bed. Well, when the roommaid came by, she wasn't even surprised about the whole thing. She even shared with me that other guests had left the hotel for the same reason because none of the rooms in the hotel had a mattress either. I should have taken a picture...
I put all my stuff together, and as tired as I was after a long flight I went downstairs the three floors (no elevator) to talk to the young and unexperienced guy they had at the front desk. He was extremely rude and unreasonable. He didn't even understand the fact that the least a hotel should offer is a NORMAL bed, that is a frame and a MATTRESS. He called someone by telephone (presumably the owner) and they refused to give me my money back for that night (I only stayed 10 minutes). They didn't even apologize and had to leave the hotel at almost midnight to find another place. Because the area is not for tourists it was impossible to find another hotel nearby, so I took a taxi and went all the way to Copacabana, which is full of hotels, to find one. I was exhausted.
Please DO NOT STAY IN HOTEL LARANJEIRAS if you can avoid it.
- Also Known As:
- Hotel Laranjeiras Rio De Janeiro, Brazil