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1,038
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All reviews great hotel stay there again tapioca rooftop pool portuguese restaurant rooms face the ocean staff was very friendly and helpful breakfast buffet was very good bathroom amenities recommend this hotel two nights omelet great experience comfortable hotel nice view air conditioning business
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Reviewed 27 August 2018

I stayed 2 nights at this hotel on a recent business trip to Brazil. check in was a breeze and the staff on the front desk were extremely helpful. the room was clean and spacious enough for what was required. the room was clean and well maintained. the food was good and the bar area provided a relaxed atmosphere for a drinks with colleagues after working all day. I would recommend this hotel to visitors travelling to Vitoria.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank RodS409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSaldanha, Gerente geral at Sheraton Vitoria Hotel, responded to this reviewResponded 29 August 2018

Dear Mr Rod,

Thank you for sharing your feedback about your experience with us. That way we can improve our services every day.

We hope you have new opportunities to return to our hotel. Contact us anytime you need, we will be happy to help!

Regards,

Baltazar Saldanha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018 via mobile

Very good location, the hotel is very clean, good front desk service... good breakfest. Room ok, nothing much, sheets not very confortable, bathroom ok bot nothing much. I expected a little bit more from de bedroom.

Date of stay: August 2018
Trip type: Travelled on business
Thank Marcela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSaldanha, Gerente geral at Sheraton Vitoria Hotel, responded to this reviewResponded 23 August 2018

Dear Ms Marcela,

Thank you for sharing your feedback about our facilities. That way we can improve our services every day.

We hope you have new opportunities to return to our hotel. Contact us anytime you need, we will be happy to assist you!

Regards,

Baltazar Saldanha
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2018 via mobile

The hotel is very good and well located. It is a pity that the service is not good. Ordered diner and the medium steak was partially burnt. They brought the salad but didn’t bring olive oil or balsamic. Had to call and order. At check out a long line because only one person at the front desk

Date of stay: August 2018
Trip type: Travelled solo
Thank alejandroz292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSaldanha, Gerente geral at Sheraton Vitoria Hotel, responded to this reviewResponded 16 August 2018

Dear Mr Alejandro,

Please accept our apologies for these inconveniences during the time spent with us.

Certainly this is not the experience we want to provide to our guests. You can rest assured that the Food and Beverage Manager is already aware of the issue and is working to reverse this situation.

We hope you have new opportunities to return to our hotel so we could change the impression left on the last stay.

Contact me whenever you need it, I will be glad to assist you.

Sincerely,

Baltazar Saldanha
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018 via mobile

We had a wonderful time at the Sheraton Vitoria in Brazil. It was our first time in Brazil . The hotel was so nice and clean. The club level room was spacious and had classy features. The breakfast buffet each morning was so delicious. There was also a Club Level breakfast with a view. They made cooked to order omelettes. The roof top pool, sauna, and workout gym were great and the view was amazing. You could see most of Vitoria’s Beaches from there. ***** Star Hotel for sure!
The staff were helpful and friendly too. Great visit.

Date of stay: May 2018
Trip type: Travelled with family
Thank danieltH4823NO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BSaldanha, Gerente geral at Sheraton Vitoria Hotel, responded to this reviewResponded 14 June 2018

Dear Mr Taylor,

It was a pleasure to welcome you at Sheraton Vitoria! Thank you for sharing your experience with us and for emphasize our location, services and our staff.

We hope to see you soon and remain at your disposal.

Regards,

Baltazar Saldanha
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018

Great hotel within amazing facilities, very well located and oustandig indoor restaurant in Vitoria, a perfect stay for leisure or business. Mid budget hotel in a luxury and modern ambiance. Recomended famous Portuguese Restaurant right across the street.

Date of stay: March 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank Habib65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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