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Reviewed 27 July 2018

Service is poor and not efficient. It took 35 minutes for locate our reservation and checked us in, system seems to be not very digital and they rely in a lot of paper documentation. There were annoying issues with plumbing in the hotel and our room was not an exception and we had a toilet clogged. Elevator is slow and small, sometimes you wait for 15 minutes to get in. Place is under construction and you need to walk through working sites and sometimes there is no room in the guest elevator and the workers do not hesitate to get in before you. Every floor has a nice and large poster of how the hotel rooms will look like when the construction is over and we have a disturbing surprise when we saw the room they are now. We were overcharged for a no show that didn't happen and we were not informed, communication with Billing department is poor and I was forced to dispute the charge with my credit card.

The only good thing about Comfort Suites hotel is the location.

Room Tip: Look for another hotel. Expensive for what is offered.
  • Stayed: July 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank ANDRETS1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Suites V, General Manager at Comfort Suites Vitoria, responded to this reviewResponded 2 weeks ago
Google Translation

Prezado Hospede Primeiramente gostaria de agradecer por haver disponibilizado parte do seu tempo para compartilhar conosco sua experiência de hospedagem! Estamos sempre trabalhando para superar as expectativas dos nossos hóspedes e receber este retorno é uma oportunidade para aprimorarmos. As falhas ocorridas já foram repassadas para os setores envolvidos, e as devidas providencias serão tomadas. Será um prazer recebê-lo novamente no em nosso hotel em uma próxima oportunidade! Atenciosamente, Fábio Moreira Gerente Geral Sleep Inn Vitoria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018

Was there for a business trip, the hotel location was convenient. It was a bit dated but they said construction was to begin shortly, a complete renovation.
The food was good, I had complimentary breakfast in the morning which was very good, with multiple choices. Also had dinner there 1 night which was very good.
Staff were very friendly and helpful.
Can’t wait to go back after renovations on my next trip

Stayed: January 2018, travelled on business
Thank Thomas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2017

Location is convenient. Front desk is friendly and helpful. Room was clean but urgently needed a renovation. Corridors were really worn down. Breafast services was inconsistent: One morning almost all main breakfast items in buffet were gone and were not refilled. Coffee quality was below standard.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
1  Thank taumeson761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Suites V, General Manager at Comfort Suites Vitoria, responded to this reviewResponded 2 weeks ago
Google Translation

Prezado Hospede Primeiramente gostaria de agradecer por haver disponibilizado parte do seu tempo para compartilhar conosco sua experiência de hospedagem! Estamos sempre trabalhando para superar as expectativas dos nossos hóspedes e receber este retorno é uma oportunidade para aprimorarmos. As falhas ocorridas já foram repassadas para os setores envolvidos, e as devidas providencias serão tomadas. Será um prazer recebê-lo novamente no em nosso hotel em uma próxima oportunidade! Atenciosamente, Fábio Moreira Gerente Geral Sleep Inn Vitoria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2017

Great. Every thing was as i expected. Staff, rooms, checkin, checkout, internet worked as supose. If i gonna come back i would definetly come bact to this hotel because i realy enjoy my stay and i will recomend it to anybody.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank robertpS3762TP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Suites V, Front Office Manager at Comfort Suites Vitoria, responded to this reviewResponded 26 September 2017

Dear Sir Robert

Thank you for your time and have to write about your experience in our hotel. We are pleased to know that our structure and services answer your needs, we work constantly with focus on quality and how your feedback is of immense importance to continue to provide the best service.


Stephan Romualdo
Front Office Manager

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Reviewed 10 April 2017

I stayed in this Hotel for 5 nights. My stay at this hotel was memorable. The hotel is not a luxury hotel but still provides good facilities to the business traveler. The room size is good. The view from the rooms is good. The restaurant is average but staff is good with decent food and menu. The front desk staff is also very nice. There was some sanitary stink in the room when air conditioning is not working which needs to be addressed. The property is located on the main road and has access to good food joints and beaches. The airport style luggage carts are nice. Breakfast is very good.

  • Stayed: March 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank captakalra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Suites V, Gerente geral at Comfort Suites Vitoria, responded to this reviewResponded 24 April 2017


I want to thank you immensely for such kindness in your words. For our staff, it is an honor to be able to turn our guest's accommodation into something special. Glad to know we were able to unite all this to surprise you. Thank you for choosing us for your stay and for your kind comment.
I hope that in a next opportunity, we will be again the Hotel of your preference.


Sincerely

Daniel Matoso
General manager

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