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elvis4life
New York

A returned visit, and gained a new girlfriend in the process!

5.0 of 5 bubblesReviewed 9 Sept 2018
This is my 2nd time here at the hotel & it's as good as it ever was. The staff was friendly & helpful. The breakfast served there had real good food as well. Plus it was during this visit that my friend for 11 years who lives here in Fortaleza, has officially become my new girlfriend. We had such wonderful times visiting various places that's near the hotel such as museums, beaches & even ate at some nice restaurants. Anyhow the area is pretty much safe & clean in my opinion. I'd recommend this hotel big time.
Date of stay: September 2018
Trip type: Travelled solo
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ggeralcfo, General Manager at Comfort Hotel Fortaleza, responded to this review
Responded 17 Sept 2018
Dear Guest,

We are very pleased with your evaluation and compliments!
It's great to know that we are on the right track and satisfying our guests 100%.
Thank you very much for your feedback, it is important for us to continue with the standard of excellence of our services.
We hope to see you soon!

Best Regards,

Nilson Diniz
General manager
Comfort Fortaleza Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,940)
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8 - 13 of 3,940 reviews
Reviewed 21 July 2018 via mobile

My sister was getting married and she choose the hotel master suite to get ready. I was with her and my mom during all day long until the weeding, at night. The master suite is really nice with an awesome view and balcony with jacuzzi. Besides the structure, the staff is excellent. Always willing to help, treating you as a super star. We got lunch at the restaurant downstairs and the meals were delicious.
On the room, my sister ordered a whole coffee service that was just perfect.

Date of stay: July 2018
Trip type: Travelled with family
Thank Kladeira
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ggeralcfo, General Manager at Comfort Hotel Fortaleza, responded to this reviewResponded 7 August 2018

Dear Guest, good day.

We are very pleased with your evaluation and compliments!
It's great to know that we are on the right track and satisfying our guests 100%.
Thank you very much for your feedback, it is important for us to continue with the standard of excellence of our services.
We hope to see you soon!

Best Regards,

Nilson Diniz
General manager
Comfort Fortaleza Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2018 via mobile

I was in the hotel for one night
When I arrived a had a standard too which was very smal and with an air conditioning making noises like an AirPlain , not acceptable, the reception was very helpful and changed the room right away and then everything was great good room nice bed good shower and air conditioning without noise
Internet is free , breakfast is included and has good options
The hotel is 200 m away from the beach

Date of stay: May 2018
Trip type: Travelled on business
1  Thank Msteingr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ggeralcfo, General Manager at Comfort Hotel Fortaleza, responded to this reviewResponded 28 May 2018

Dear Guest,

We are very pleased with your evaluation and compliments.
It's great to know that we are on the right track and satisfying our guests.
Thank you very much for your feedback, it's important for us to continue with the standard of excellence of our services.

We hope to see you soon!

Best Regards,

Nilson Diniz
General manager
Comfort Fortaleza Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2017 via mobile

• No insulation in rooms, so you hear exactly everything in hallway, not good if you are there to sleep. Woke up 7.30-8am from sound of moving beds in room above and it has been going on 1h now, so must be a thourough cleaning.

• Long check-in ln time. Waited approx 40min, no excuse whatsoever

• Breakfast ok, but basic (only real hot item was the scrambled eggs).

• Room service portition was minimal (tried one of the pastas, and it was child portition)

• The laundry service did not understand express concept and showed up 2 hours after the latest agreed time, and only after calling and stressing them.

• Personell is nice, so that's the only plus..

• Late check-out was turned down without any explanation.

I have a very hard time understanding the good comments and reviews for this specific hotel.

Would not come back.

Date of stay: January 2017
Trip type: Travelled on business
Thank mikeswe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ggeralcfo, General Manager at Comfort Hotel Fortaleza, responded to this reviewResponded 22 March 2017

Dear Guest,

First of all I would like to thank you for taking the time to review your experience at Comfort Hotel Fortaleza. Your feedback is super important because is the only way we can review our facilities and improve our services. Your satisfaction is our main goal, and we are sorry for any misfortune that has occurred during your time with us.

We hope to have the opportunity to welcome you again. Our greatest desire is to be able to heal any bad impressions that may have been in your memory. For Comfort Fortaleza, it is a pleasure to have you as a guest.

Regards,

Nilson Diniz
General manager
Comfort Fortaleza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2016 via mobile

It simply had everything I was looking for. Good and safe location, neat room, nice pool and gym, a garage space, cool breakfast and helpful staff. That being said, there's no doubt I'll come back one day :)

Date of stay: December 2016
Trip type: Travelled as a couple
Thank 1979augusto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ggeralcfo, General Manager at Comfort Hotel Fortaleza, responded to this reviewResponded 30 December 2016

Mr. Augusto, good afternoon.

We are very happy with the compliments! It is great to know that we are on the right track and 100% satisfaction of our guests!

I hope we have the opportunity to receive it again. For the Comfort Hotel Fortaleza, as well as for the Atlântica network, it is very gratifying to have it as a guest!

Regards,

Nilson Diniz
General manager
Comfort Hotel Fortaleza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2016

The hotel is in a great location, close to Meirelles beach, it is in a safe location. The room was clean and the staff was very kind with me and my friends. I definitely would stay there again. Breakfast is really good and there is a cooker only to make tapiocas.
The only point to get better is the elevator, the card to activate the floor do not work very well.

Date of stay: October 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Tatira A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ggeralcfo, General Manager at Comfort Hotel Fortaleza, responded to this reviewResponded 20 October 2016

Mrs. Tatira, good afternoon.

Thank you for your evaluation and stay.

We work diligently to offer a service of excellence. We believe that small details make all the difference.

We are happy with your comments on our business, location, breakfast and service.

We have forwarded your feedback on the elevator to our responsible industry, aiming - always - improve our service.

Hope to see you soon so we can surprise you even more.

Regards,

Nilson Diniz
General Manager
Comfort Fortaleza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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