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Topi2009
Fredrikstad, Norway

Sergio is the man!

2.0 of 5 bubblesReviewed 21 Nov 2018via mobile
The manager in this hotel suspect every guest. No a nice feeling staying here!
The room has a kitchen, but no equipement at all. When we ask to borrow some cups, plates and other stuff they said no! Nothing is allowed in the room, so why is there a kitchen here?
Normally in hotels they change badroom towels if you leave them on the floor, but not here! The lady who is doing the cleaning in the room just hang them back, without changing them with some new clean ones!
But... there is one man in this hotel that knows SERVICE! His name is SERGIO, without him this stay would have been a disaster! Sergio helped us in all ways here, he was very kindly and helpful :-)
Thank you Sergio!
Date of stay: November 2018
Trip type: Travelled with friends
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Elizabeth F, Gerente geral at Tulip inn Fortaleza, responded to this review
Responded 6 Dec 2018
Prezadas Sras. Tuula e Paivikki,

Agradecemos primeiramente por ter nos prestigiado com a reserva e pedimos-lhes desculpas por não termos tido condição de atende-las em alguns aspectos como a "utilização do colchão da cama" diretamente no chão da sala, pois não é higiênico e nem padrão. Os "equipamentos/utensílios de cozinha" são fornecidos sempre que o cliente os solicita na forma de um Kit com copos para suco ou água, pratos, talheres e uma panela e uma frigideira ou leiteira. O que "não temos no Kit" são as taças de vinho. Estas são cedidas pelo restaurante quando o cliente comanda um vinho. E quanto à troca das toalhas, elas são realizadas sobre o sinal do hóspede ao deixa-las no chão. Quando ficarem sobre a bancada da pia, a camareira entenderá que o cliente concorda em reutilizá-la pela segunda vez, mas o hotel não permitirá que o hóspede utilize as toalhas mais que duas vezes. Agradecemos ao destaque relevante dado ao nosso recepcionista Sergio e esperamos que possa ter compreendido nossos esclarecimentos quando as recebemos. Entendemos que existem diferenças culturais de um país para o outro mas nosso objetivo é procurar ao máximo minimizar esta sensação e acolher da melhor maneira nossas clientes. Receba de todo modo nossas desculpas.

Atenciosamente,

Elizabeth Freitas
Gerente Geral
Tulip Inn Fortaleza
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 - 6 of 484 reviews
Reviewed 7 August 2017 via mobile

Good, big room, very clean and quite comfortable.
Nice staff, very very friendly.
Restaurant was closed on sunday evening :-(
Room service has no cost-benefit: no drinks served, only sandwiches and salads. The salad was expensive and with poor presentation, didn't taste special at all for the price.

Date of stay: August 2017
Trip type: Travelled on business
2  Thank Ursula K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth F, Gerente geral at Tulip inn Fortaleza, responded to this reviewResponded 14 August 2017

Ms.Ursula
The hotel management thanks your message.
We talked to our restaurant staff about your observation.

Thank you very mucht,

Kind regards

Elizabeth Freitas
General Manager
Tulip Inn Fortaleza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2017 via mobile

This hotel has decent rooms with a living area. Breakfast needs improvement as well as the breakfasts area it seems outdated and dirty.
It is in a good location nearby restaurants and the beach. I would give it another try.

Date of stay: January 2017
Trip type: Travelled on business
1  Thank Bruno A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth F, Gerente geral at Tulip inn Fortaleza, responded to this reviewResponded 18 January 2017

Dear guest,

The Tulip Inn Fortaleza hotel management thanks your message.

Best regards

Elizabeth Freitas
General manager
Tulip Inn Fortaleza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

good hotel and good services.
room is big and complete...................................................................................................................................................................................................
.
............................................................................................................................

Date of stay: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Vacation349368
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth F, Gerente geral at Tulip inn Fortaleza, responded to this reviewResponded 27 July 2014
Google Translation

Prezado Cliente,

Obrigada por ter escolhido se hospedar no Tulip Inn Saint Martin, dentre tantos empreendimentos hoteleiros de Fortaleza. Agradecemos que tenha registrado aqui vossa satisfação com nossas instalações e serviços, destacando por exemplo, a nossa unidade habitacional: "apartamento grande". Será um enorme prazer voltar a hospedá-lo em vossa próxima viagem à Fortaleza.

Atenciosamente,

Elizabeth Freitas
Gerente Geral
Tulip Inn Saint Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014 via mobile

WIFI super slow in the rooms had to step out to hallway to get good reception. Same thing in the reception area... super slow connection. Sometimes unable to get IP address.
Good customer service.
Rooms are clean for the price.

Date of stay: June 2014
Trip type: Travelled with friends
1  Thank Monica G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth F, Gerente geral at Tulip inn Fortaleza, responded to this reviewResponded 2 July 2014

Dear Sir,

It was a pleasure to have you as a guest.
We appreciate your comments regarding our internet structure.
We are upgrading our internet connection with a modern equipment and we hope it will be completed in July/2014. Hope to see you soon in our city.

Kind regards,

Elizabeth Freitas
Gerente Geral
Tulip Inn Saint Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2012

We stayed at the Tulip Inn Saint Martin Hotel in Fortaleza in January 2012.
First of all, its a good hotel. The appartments a quite cozy and with 42qm big enough to stay 2 weeks. it has a seperate bedroom with a wardrobe, built in safe. aircondition with remote.
a lobby room, with dining table a pentry kitchen ( but not eqipement only on request ) balcony and bathroom with shower. our room as in good condition and if you know that brasilian hotel are a little unter international standard you will be happy. We have seen much hotels in low conditions. so we where happy.. Level 17. room 1705. a bit noise in the morning and rush hour from the street. but ok. nice view to the beaches and the skyline. always get a little fresh air from the sea.
its clean and maiden service was very good too.
the restaurant "Piaf" is quite good to.. and offer 3 times a day a buffet.
We taked to a taxi driver and he told the Restaurant have a new management. is is very requested now for wendings and others...
brakefast buffet is good. offer fresh fruits very nice. fresh omlettes and tapiocals on request.
continental as well, / bread, cheese and ham ) fresh yougurt, marmelade, pastry sweet or pikant, fresh fruitjuises and so .. and ! a lot of very delisous pastries and cakes..

Staff is nice but a basic portugues is needed.. not much english know now.
room services is poor.
the Pool aready dont deserve this name but the beaches and the Beira Mar is in short walking distance as well as the next bus stop in front of the hotel. next Supermarket is in walking distance too, in the building is a hairdresser and a nice pharmacy and a drugstore.
at the filling station you get nice sandwishes and drinks too...

nice place.
be friendly and they will be too.. never forget you are a guest! :-)

Date of stay: January 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Reinibear
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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