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“Great hotel and service”

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Pestana Convento do Carmo
Ranked #28 of 111 Hotels in Salvador
Certificate of Excellence
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great hotel and service”
Reviewed 2 April 2012

Although rooms are small and service is slow, this is a very good hotel. Location and staff are excelent.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tonogarciag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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787 reviews from our community

Traveller rating
    413
    208
    90
    42
    34
See reviews for
151
385
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54
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brighton, United Kingdom
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 March 2012

The hotel is beautiful and well situated in Pelourinho area of city. It is well decorated and the food is great. The housekeeping is not very good, I had to complain to get sheets changed and no water was left for drinking. Security is oppressive rather than reassuring and for a small hotel I found it disappointing that staff could not remember names or that I was staying there.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gweilosimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, General Manager at Pestana Convento do Carmo, responded to this review, 7 May 2012
Dear Guest,

At first we would like to thank you for choosing the Pestana Convento do Carmo and for the feedback about your last stay.
The comments regarding personnel were analyzed and steps are being taken to ensure that your next stay, this kind of inconvenience does not happen again.

Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
189 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 20 March 2012

Hotel stunning one in million, staff well trained bi lingual and polite, rooms huge, food excellent, butttt my goodness no wifi in the rooms only a plug for a pc, so no use of what everyone has an iPad, there is wifi round the pool and eating area.
Really the only lux hotel to stay in, tried the other Pestana hotel, fled horrified.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank princessofvisconde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, General Manager at Pestana Convento do Carmo, responded to this review, 7 May 2012
Dear Guest,

First of all, we would like to thank you for choosing the Pestana Convento do Carmo and for the feedback about your last stay.
The commentary about wi-fi was analyzed and action will be taken so that aplly internet in all apartments.
Being a Heritage hotel, the walls are wilde and well resistant, preventing some connections Wireless.
This is already being checked for problems like this will not happen again.

Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed 10 March 2012

Poor. I dont know where to start there was so much i hated about this hotel. Suffice to say no one smiles here. Please please please DO NOT stay here. No one cares so invest and support another hotel in Salvador. We checked out as soon as we could - it was worth the cancellation fee.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A-non-o-mouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, General Manager at Pestana Convento do Carmo, responded to this review, 7 May 2012
Dear Guest,

At first, many thanks for the feedback about your last stay with us in Pestana Convento do Carmo.
The comments about the friendliness of the service was analyzed and steps are being taken to ensure that such cases do not happen again.
In your next trip to Salvador, we would like do have you with us again for a new and positive experience.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
38 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 18 January 2012

I stayed in the hotel with my family on New Year's Eve and have nothing negative to say. The property and our rooms were beautiful. The staff spoke English (unlike anywhere else we stayed in Bahia) and arranged a city tour for us on December 31st - not an easy feat.

We felt safe walking around the Pelourinho, although the area has a bad reputation.

Stayed December 2011, travelled with family
Helpful?
2 Thank JoshLiv715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, General Manager at Pestana Convento do Carmo, responded to this review, 7 May 2012
Dear Guest,

At first we would like to thank you for choosing the Pestana Convento do Carmo and for the feedback about your last stay with us.
We are happy to know that our services complied your expectations.
In your next trip to Salvador, we will be on hand for everything is necessary.

Cordially,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Convento do Carmo

Property: Pestana Convento do Carmo
Address: Rua do Carmo, 1 | Pelourinho, Salvador, State of Bahia 40301-330, Brazil
Region: Brazil > State of Bahia > Salvador
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Salvador
#2 Family Hotel in Salvador
#4 Romantic Hotel in Salvador
#15 Luxury Hotel in Salvador
Price range (per night): ₹ 7,903 - ₹ 12,178
Hotel Class:5 star — Pestana Convento do Carmo 5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Pestana Convento Do Carmo Hotel Salvador
Pestana Convento Do Carmo Salvador

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