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2 - 7 of 395 reviews
Reviewed 11 July 2018

after reading some previous reviews, was really concerned about our visit to this Hotel. But I need not have worried, Great Room with good wi fi. We arrived late so decided to have a meal at the Hotel the Buffet was amazing and really yummy. The staff were helpful and pleasant. Overall we had a great stay.

  • Stayed: July 2018, travelled as a couple
    • Rooms
    • Service
1  Thank revwife2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2018

We didn't have the best experience at this hotel I'm afraid. We arrived very late at night and when we got to our rooms, there were only two beds made up, not the three we'd requested and had confirmed whilst standing at reception. As it was so late, the guy on reception couldn't do anything about it, so my husband had to go and sleep in a separate room by himself and then we were all requested to move the next day.
Pool is indeed filthy - just clean it! This comes up in most of your reviews - my kids aren't fussy, but they had one dip and were straight out.
When they did make up the extra bed on the second day, they issued a duvet without a cover. The main bed had a sheet plus a duvet with a cover, but they gave my husband the inner duvet and no cover - despite our protestations, they couldn't see anything wrong with it - all very strange and we didn't manage to get a cover - I had to wrap a spare sheet around it.
Only water available is expensive mini bar water - so we had to walk to the garage and buy our own.
Black mould growing on all three room ceilings we had access to and no handles on the bathroom doors, so you can't shut from inside.
Staff friendly enough - particularly in restaurant.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank catherineyates6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2017 via mobile

Short version: staff does not seem to care, the pool is dirty, the room service food cold and dry and stale, the breakfast buffet not worth it but the rooms are clean and spacious.

Long version:
We stayed here for 1 night before heading into the jungle and another night when we returned. When we checked in for the first time we received a key to a room that already had people in it - luckily they were not there when we walked in! We told the reception and all the gentleman could say was that this had 'never happened before' but he did not seem too concerned. The rooms are spacious but lack standard amenities such as a kettle or a place to hang a wet towel. We had dinner and enjoyed the seafood pasta and fish dish but it took ages for us to get the attention of the single waiter, even though there were only 3 other parties seated in the restaurant at the time. The breakfast buffet offered a nice variety of fresh fruit and pastries, whereas the remaining food was stale and seemed to have been reheated. For the price you pay it is not worth getting the breakfast option.
The pool was full of leaves, we got towels from the front desk as there is nobody minding the pool. The rings that are supposedly used to safe you from drowning were floating in the pool, maybe as a preventative measure? It seemed to add to the impression of carelessness that the hotel exudes.
During our second stay we were lucky enough to get a room that was not yet inhabited. We got room service because we were knackered from our jungle stay and not only was our order mixed up (chips instead of salad) the club sandwich was dry and stale and the novotel burger cold and came without the advertised bacon. We had already paid for our stay in advance, otherwise we would have happily cancelled the second night. Really disappointed and cannot believe this was the #2 hotel on TripAdvisor!

Stayed: October 2017, travelled as a couple
1  Thank FlorianeLena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisManaus, Gerente at Novotel Manaus, responded to this reviewResponded 5 November 2017

Dear FlorianeLena

We appreciate your comments to the Novotel Manaus.

We were gratified to know that we exceeded your expectations.

Your comments are very important as improvement tool and excellence for our services.

You will be always welcome and let us know your next stay in Manaus.

Regards,

Daniel Betiol
General manager
Novotel Manaus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

We spend just one day/night, on our way to a cruise. We found the hotel very nicely put together, modern looking, clean and with friendly staff. Our room was of a good size, the beds really comfortable. Quality of breakfast and dinner was pretty decent. The one thing I would comment is that the staff doesn't speak English, or they didn't with us.

Room Tip: Rooms looking out to pool area
  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank evilalta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisManaus, Gerente at Novotel Manaus, responded to this reviewResponded 5 November 2017

Dear Evilalta

We appreciate your comments to the Novotel Manaus.

We were gratified to know that we exceeded your expectations.

Your comments are very important as improvement tool and excellence for our services.

You will be always welcome and let us know your next stay in Manaus.

Regards,

Daniel Betiol
General manager
Novotel Manaus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

This hotel is not bad, the rooms are good, the reception speaks English, but the laundry service is a not acceptable. And the level of exxageration justifies the rating. We paid approx €200 for our laundry. Just as a reference, the same laundry was invoiced €4.50 in Urubamba a couple of days later. I have never seem such an abuse in my life. We visited this hotel with a group of 13 people, all complaint about the same.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank SC7701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisManaus, Gerente geral at Novotel Manaus, responded to this reviewResponded 14 October 2017

Dear Mr.

We appreciate your comments to the Novotel Manaus.
We were gratified to know that we exceeded your expectations.
Your comments are very important as improvement tool and excellence for our services.
You will be always welcome and let us know your next stay in Manaus.


Regards,

Daniel Betiol
General manager
Novotel Manaus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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