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4 - 9 of 375 reviews
Reviewed 1 February 2018 via mobile

Ive stayed at spg hotels a few times now and have never had a problem, the staff are superb, the room is spotless and the facilities are great. I was put in an spg room which was fantastic as i was there 5 nights. I'd recommend this hotel to anyone visiting Oran.

Stayed: February 2018, travelled solo
Thank jayh22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_1572, Public Relations Manager at Sheraton Oran Hotel, responded to this reviewResponded 5 March 2018

Dear Sir jayh22,

We sincerely thank you for your comment and are delighted to see that you have enjoyed your stay at the Sheraton Oran Hotel. Your remarks are well noted, we are constantly working to improve our quality of service and this is of course by listening to the needs of our customers.

We hope to see you again soon and we send you our greetings.

The General Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017

Arrived at my room to find I had to paddle across a soaked carpet in the corridor - the aircon in the corridor was leaking and a copper bin had been placed to catch the drips. It had obviously been doing this for days as the carpet was completely sodden and had started to go mouldy.

Wifi was all but useless and disappeared for hours at a time and most of the evening when you were trying to work.

Four points, across the road was a much better experience on my previous trip.

  • Stayed: September 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_1572, Public Relations Manager at Sheraton Oran Hotel, responded to this reviewResponded 2 October 2017

Dear Roger B;

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Oran Hotel.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for all inconveinience that occured during your stay, we have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Oran.

Hotel management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

Completely dissatisfied .
Old hotel with old furniture.
Staff is not well trained except reception!great welcoming.
GYM, sauna, locker room dirty and old.

1  Thank mouis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_1572, Public Relations Manager at Sheraton Oran Hotel, responded to this reviewResponded 16 September 2017

Dear sir mouis,

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Oran Hotel.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for all inconveinience that occured during your stay, we have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Oran.

Hotel management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2017

This hotel is supposed to be top market, city is very busy so not cheap.
We checked in on the top floor, called tower floor, and got room with a nice view, but that is about all.
No minibar, so no cold drinks in sweltering july - no bathrobe, no slippers, only 1 face towel, only 1 hand towel and linnen is grey and old, almost worn
Soap, shower gel and shampoo for 1, only 1 glass in the bathroom - NO other amenities, very poor indeed
No roomdirectory or info about eating or drinking in the hotel....
given the choie, wouldn't come here again
Have to say that check in staff were friendly as was the day manager

  • Stayed: July 2017, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank Deflumine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_1572, Public Relations Manager at Sheraton Oran Hotel, responded to this reviewResponded 26 July 2017

Dear Deflumine,

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Oran Hotel.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for all inconveinience that occured during your stay, we have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Oran.

Hotel management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2017

The hotel has a beautiful location and is easily accessible. It offers beautiful views of the Mediterranean Sea. The staff is reactive and available. Check in is quick. Breakfast relatively rich. No idea about SPA service quality.

Room Tip: I recommend sea side and high floors
  • Stayed: May 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank henabra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_1572, Public Relations Manager at Sheraton Oran Hotel, responded to this reviewResponded 7 June 2017

Dear henabra

Thank you for sharing your experience at the Sheraton Oran Hotel through the Guest Satisfaction Survey.

As a valued guest , we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Hotel Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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