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“Perfect Choice!” 5 of 5 bubbles
Review of BEST WESTERN Pentagon Hotel - Reagan Airport

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BEST WESTERN Pentagon Hotel - Reagan Airport
Ranked #39 of 51 Hotels in Arlington
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Perfect Choice!”
5 of 5 bubbles Reviewed 5 August 2012

We were flying out of National Airport early and we live in Cumberland MD which on a weekday would be a horrible drive. We decided to stay at a close hotel that would shuttle us over. We decided after looking on the Best Western Pentagon. What a perfect choice. We got there around 8 PM and the staff could not have been friendlier or more helpful. We requested a first floor room and we received it. We got to our room and it was clean and plenty large for a one night stay. We were hungry because we have been traveling through dinner time and there was a restaurant shared by the comfort inn and the best Western. I was surprised at how good and inexpensive the food was. I had the steak salad and my husband had fish. The next morning we partook of the included breakfast which included eggs and waffles. Then we caught the shuttle right in front of the hotel which took us to the airport. We were able to leave our vehicle on the hotel premises for virtually peanuts compared to what parking would have been at the airport. Upon arrival home we called for the shuttle and within 15 minutes the arrived. Just perfect.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank joteddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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966 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (128)
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English first
Columbus, Ohio
Level Contributor
54 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 bubbles Reviewed 4 August 2012

I stayed here for one night. I have not stayed in many Best Western hotels, but I was expecting much more than this considering some of the ads that I have seen. The rooms open up to the parking lot, and they feel very, very unsafe. The drapes barely close enough to keep any light out, and you can actually see into the hotel room from outside if you look at the right angle. Obviously, the rooms are noisy and somewhat dingy. The breakfast, although free, was really very sparse. Bagels, coffee, and that's about it. Even though the location is pretty good, for $110 a night I think its overpriced.

  • Stayed October 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank JohnColumbus_Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CommentManager, Guest Relations Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, 6 August 2012
Thank you for sharing your feedback. We apologize your stay was less then expected and we are using your feedback to make any neccessary improvements. Your stay is not typical of our hotel and we welcome the chance to earn back your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Arlington hotels

Level Contributor
132 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 4 August 2012

Wow my wife and I stayed here for a funeral that was held in Arlington nation cemetery for my grandpa. You know location location. Well let me tell you. The AC sounded like an airplane taken off every 15 minutes. An old time small tv. But wait while we were there they did install brackets for a flat screen. Location was good.

  • Stayed August 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Snjbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Palm Beach, Florida
1 review
2 of 5 bubbles Reviewed 2 August 2012

My husband and I took a trip to the DC and vicinity area July 15 - 21, 2012. We booked the Best Western Pentagon because of its great prices and shuttle service to and from the nearest Metro Station. We needed the shuttle service since we were not renting a car.

Unfortunately, the great price Best Western gave us became no longer great when we basically had to pay for Taxi service to get to and from the Metro Station. The shuttle used to take the guests to and from the Metro Station was not large enough to accommodate all the guests relying on the service, so the options were to wait another hour for the next one or pay for a taxi. With all there is to see in DC, waiting another hour is not an option, plus it still does not guarantee you a spot on the next shuttle. Additionally, the last scheduled pick up from the Metro Station in the evening was a disaster. If you did not get the shuttle, they were not coming back for you. So it was a pushing war of who gets on first. We made the front desk attendants aware of their concern, but they stayed that how it was and nothing could be done about it. This experience with Best Western was the only sour experience we had during our trip. It created stress when trying to get on the shuttle or added the extra unexpected expense of paying for a taxi. When booking the room online, it does not state that Best Western's shuttle service is scheduled and capacity is limited. If it would have, we would have reconsidered staying there. They definitely need to re-evaluate their shuttle service.

Also, with all the hotels I have stayed at during my travels, I have never had to use "passes" to be able to enjoy the free continental breakfast or have to constantly be logging in with a username and password to access the free wi-fi.

I strongly believe that potential customers should be made aware of this before they fall into the trap and have an unpleasant experience like we did.

I already reported it to their customer service and all they were able to do is apologize. As for my husband and our family members, we do not plan on staying at any Best Western again.

  • Stayed July 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank bluetopazbutterfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CommentManager, Guest Relations Manager at BEST WESTERN Pentagon Hotel - Reagan Airport, responded to this review, 6 August 2012
We apologize your stay was less than expected and we appreciate the time you took to share your feedback. It is through feedback such as yours that we are able to improve our service. We welcome a chance to earn back your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Missouri
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 1 August 2012

Let me preface this with the fact that a severe storm knocked power out for over 3 million people two days before we were scheduled to arrive.

Arrived the night of July 2nd stayed through night of the 6th. We had these issues every night:

-Ice Machines Didn't Work (Had to go to front desk to get ice)
-Obnoxious Air Conditioner (Whined every time the compressor came on.)
-Floors Never Vacuumed
-Sheets Never Changed

Night of July 3rd:
-No Towels
-No Ice Bag
-Called front desk housekeeping delivered to room.

Night of July 4th:
-Key Cards Didn't Work
-Coffee Pot Left On and Empty
-No Ice Bag
-No Coffee
-Called the front desk for both. Housekeeping brought coffee and conditioner.
-Called the front desk again for an ice bag and was told to come down and get it.

Night of July 5th:
-Bathroom Floor Dirty
-Night Stand Dirty
-Decorative Bed Cover Wadded Up and Thrown Under Night Stand
-Beds Sloppily Made
-Toilet Not Cleaned
-We brought up issues with the front desk and were told we would need to discuss them with the manager.

Night of July 6th:
We had an appointment this morning that we could not reschedule so we were unable to meet with the manager. We didn't arrive back at our room until after 11 PM.
-Long Black Hair On "Clean" Towels In Bathroom
-Air Conditioner Manually Switched Off (Had apparently been off all day)
-Cable TV Out
-Night Stand Still Untouched
-Toilet Still Not Cleaned
-No Ice Bag
-Found Trash Behind Refrigerator (Was not ours)

Morning of July 7th:
-We planned to leave Arlington by 6 AM for a 19 hour road trip home, but we had to wait for the manager to arrive at 9 to discuss the issues from the previous 5 nights. We discussed the issues with the manager and he was only willing to comp one night of our stay. When pressed he finally offered to add 2000 points to our rewards card.
-We left motel around 10 AM. This forced us to get a hotel 3 1/2 hours from home and to arrive there after Midnight when we could have been arriving home instead.
Due to having to wait around to talk to the manager we had to spend what he comped us for another hotel that night. Basically the one comped night was nullified because of this.

We called Best Western Customer Care on the drive home on the 7th and was told they would contact the hotel and try to get us a refund. We also sent an email, per their request, with pictures and all this info. We were told they would contact us within the next 10 days.

I just called them tonight (July 31) because we hadn't heard anything. They told us the hotel was unwilling to do more. (Duh) They also told us they closed the file upon receiving the hotel's response! They also asked why we didn't simply leave and go to another hotel. Umm, 3 million without power over the 4th of July in Washington DC! EVERY hotel was booked SOLID! Their resolution was to post 20000 points to my Best Western rewards card.

We stayed at Hampton Inn on the way home. It was the same price and an absolute pleasure. You should NEVER have to deal with these sorts of problems when you're on vacation. I WILL NEVER stay at a Best Western again!

Room Tip: Don't bother!
See more room tips
  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank CJPrinter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Pentagon Hotel - Reagan Airport

Property: BEST WESTERN Pentagon Hotel - Reagan Airport
Address: 2480 S Glebe Rd, Arlington, VA 22206-2576
Phone Number:
Region: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #39 of 51 Hotels in Arlington
Price range (per night): ₹ 8,149 - ₹ 90,548
Hotel Class:2.5 star — BEST WESTERN Pentagon Hotel - Reagan Airport 2.5*
Number of rooms: 199
Official Description (provided by the hotel):
Best Western Pentagon-Reagan Airport is a newly renovated, full-service Arlington, Virginia hotel featuring spacious rooms and suites, a business center, Full Hot American breakfast daily, shuttle service to Ronald Reagan Airport and to Pentagon City Metro Station between 6:00 AM to 10:00 PM everyday- just minutes from Washington, DC and the Pentagon. ... more   less 
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Also Known As:
Best Western Pentagon Hotel Arlington
Best Western Hotel Pentagon
Arlington Best Western
Best Western Arlington

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