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“Terrible Hotel” 1 of 5 bubbles
Review of BEST WESTERN Rosslyn/Iwo Jima

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BEST WESTERN Rosslyn/Iwo Jima
Ranked #36 of 51 Hotels in Arlington
Long Beach, California
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Terrible Hotel”
1 of 5 bubbles Reviewed 17 January 2012

This was a terrible hotel. The room had an odd odor and the bathroom had ants. The manager and the staff are so rude. I was asling to switch rooms and they refused to even do that. The pool was disgusting! It was not clean. I have canceled all future stays at this hotel!

  • Stayed December 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at BEST WESTERN Rosslyn/Iwo Jima, responded to this review, 19 January 2012
Dear Andrew P,

Thank You for taking the time to comment on our hotel. Some of your comments do concern me especially when you appear to have stayed during a low occupancy season. Our staff are trained to offer a room change and to rectify issue(s) in a prompt manner. Please accept our sincerest apologies for any inconsistencies in service you experienced during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
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English first
DeLand, Florida
2 reviews
5 of 5 bubbles Reviewed 31 December 2011

We had a great stay at the Best Western. Very close to the Metro so easy to get in and out of Washington. Room was fine, well kept and serviced. Front desk very helpful.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at BEST WESTERN Rosslyn/Iwo Jima, responded to this review, 3 January 2012
Dear Sarah B,

Happy New Year!

Thank You for taking the time to comment on our hotel. We pride ourselves on delivering outstanding customer service. We look forward to accommodating you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tazewell, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 December 2011

This is the third time my husband and I have stayed here at Best Western Rosslyn/wo Jima. We had previously stayed at other hotels near by and had thought they were good, until one time we called our old place and they were booked. Our son is buried at ANC so it is important to us to stay in this general location since ANC will be the only place we will be going while we are here. So I called Best Western and thank God they had a room. It was much cheeper than what we had been paying, much cleaner and the staff did not make us feel like we were a burden to them when we asked a question. We are sold on Best Western. When we come to visit our Heros grave we will be staying here.. A Heros Mom.

Room Tip: I Prefered the rooms where parking out side was best. I was not comfortable parking in he garage.
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  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank marilyn j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at BEST WESTERN Rosslyn/Iwo Jima, responded to this review, 3 January 2012
Dear marilyn j,

Happy New Year!

Thank You for taking the time to comment on our hotel. Your feedback is very important to us and we are glad to hear you had an enjoyable stay. We look forward to accommodating you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bellevue, Washington
2 reviews
3 of 5 bubbles Reviewed 9 December 2011

Hotels in the DC area are expensive, and the Best Western looked like an affordable option for my family. While access to the Metro was fine, the room itself was sub-par. In particular, there were ants in the bathroom, and the shower varied between hot and cold every 30 seconds, making showers almost impossible to take.

Stayed October 2011, travelled with family
Helpful?
Thank L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at BEST WESTERN Rosslyn/Iwo Jima, responded to this review, 3 January 2012
Dear L S,

Happy New Year!

Thank You for taking the time and consideration to let us know about the circumstances surrounding your recent visit to our hotel. Please accept our sincerest apologies for any inconsistencies in service you experienced during your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Freeport, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 7 December 2011

I stayed here 2 nights while visiting DC. The location was fairly easy to get to from the Rosslyn metro station, which was a quick ride to DC. When checking in, the person at the desk was helpful and asked if I needed information on how to get to the metro or to DC, but I had already researched that. The room was clean, and the bed was very comfortable. My first night there I had some of the best sleep I had gotten in a very long time. If I visit the area again, I would not hesitate to stay here. If you are traveling alone, try to avoid walking back to the hotel at night since parts of the street are not too well lit.

  • Stayed September 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Kay O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourDCManager, Guest Relations Manager at BEST WESTERN Rosslyn/Iwo Jima, responded to this review, 3 January 2012
Dear Kay O,

Happy New Year!

Thank You for taking the time to comment on our hotel. Your feedback is very important to us and we are glad to hear you had an enjoyable stay. We look forward to accommodating you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Rosslyn/Iwo Jima

Property: BEST WESTERN Rosslyn/Iwo Jima
Address: 1501 Arlington Boulevard, Arlington, VA 22209-3001
Phone Number:
Region: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 51 Hotels in Arlington
Price range (per night): ₹ 7,100 - ₹ 15,242
Hotel Class:2.5 star — BEST WESTERN Rosslyn/Iwo Jima 2.5*
Number of rooms: 141
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Also Known As:
Best Western Rosslyn/Iwo Jima Hotel Arlington
Best Western Iwo Jima
Quality Inn Iwo Jima
Best Western Arlington
Arlington Best Western

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