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All reviewsplace to stayonly stayed one nightold townmetrokitchenettewashington
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Reviewed 3 January 2018 via mobile

We just stayed one night. Room was clean. Bathroom was large. We didn’t use the kitchen but I think there was two burners and a fridge. Front desk was friendly. We were about 9 miles from Arlington cemetery.

Stayed: December 2017, travelled with friends
Thank lucy0076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this reviewResponded 4 January 2018

Lucy, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you for being our guest and we look forward to seeing you in the future!

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2017

the ladies at the front desk tina and danna are great always greeting with smiles on their faces and never hesitate to help a guest the manager on duty he is always hands on and helping were its needed . rooms are always clean i never have a issue with noise or worrying if I'm safe . i aways enjoy my stay here

  • Stayed: November 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 30chandram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this reviewResponded 2 December 2017

Thank you for choosing to stay at Extended Stay America once again. We are delighted to know you were comfortable here and were impressed with the attentive service provided by our Front Desk associates. We will be sure to share your compliments with Tina and Danna for a job well done. Thanks once more for your business, and we look forward to having you as our guest again in the near future.

Sincerely,
Hotel Management

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Reviewed 13 November 2017

I stayed overnight here and the bathroom sink backed up and drained really slowly. Then I noticed the water coming from under the sink and running onto the floor. During the middle of the night, about 3:00am, someone was banging on a room door down the hall for about 30 minutes, because someone would not let them in. Needless to say, this broke my sleep. I was glad that I was only staying overnight.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank lisahP4821KY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this reviewResponded 15 November 2017

Thanks for evaluating your stay. We are glad to read you had an overall pleasnt stay. That being said, we are sorry for not meeting your expectations and regret the inconvenience it caused. Your feedback will be shared with the appropriate individuals in an effort to improve our facilities. Thank you again for taking the time to tell us about your stay. We hope to welcome you back soon!

Sincerely,
Hotel Management

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Reviewed 8 October 2017

This place is not terrible, but not that great either. So…. you have to ask for and take all pots, pans, coffee pot and anything to equip the kitchen, with you to the room yourself. Oh... they say it's so you will have clean items and that they can't tell if items have been used. Well the coffee pot given to me was awful, obliviously very dirty, they replaced it but I still washed everything I touched. Had some bugs, bought bug spray and saw no more. Very cheap towels and wash clothes, had to beg for any extras. No sink drain stopper, had to buy that because they don't supply it. BRING ROOM AIR FRESHENER.
The bed was fine, linen was okay and carpet was acceptable, WI-FI was terrible, used my HOTSPOT from cell phone. Nice size room with couch, desk and bar.
Coffee in lobby was very bad and very little selection of "Grab N Go".
Lobby was not very clean and a broken dryer fill one of the hallways for days.
If the rate is very low this is not a bad choice, just have to make sure your room is okay.

Room Tip: Check room over before accepting it.
  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
1  Thank Edward G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this reviewResponded 9 October 2017

Thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We sincerely hope you will consider giving us the opportunity to make it up to you on a future visit.

Sincerely,
Hotel Management

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Reviewed 6 September 2017 via mobile

We spent two nights here. The room was big and clean. Had a fridge and freezer and hotplates. There was no cutlery at all which didn't effect us. There is a bus stop on the main road which goes every 30mins I think. But we just walked to the metro which took us about 20mins. Getting someone at reception seemed to take awhile tho. That being the only downside for us.

Stayed: September 2017, travelled as a couple
Thank Casey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave., responded to this reviewResponded 7 September 2017

Casey, thank you for being our guest at Extended Stay America. We are pleased to read you had a comfortable stay and that your well-appointed room and our convenient location made it even better. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our team to communicate this more clearly going forward. It was our pleasure hosting you, and we hope to have the opportunity to serve you better in the future.

Sincerely,
General Manager

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