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Reviewed 7 January 2018 via mobile

We booked 2 rooms here for 4 of us traveling to Mt Vernon. It’s a bit difficult to discern where the entrance door is, it just doesn’t stand out in the building. Rooms are good, but either ours wasn’t set up properly or some other guests had taken stuff. We had no glasses or mugs and after a day traveling wanted a cup of tea. I went to reception for something to drink from, and got the impression I was asking the person to raid Fort Knox. When I asked if I could get some milk for tea I was told it was only available for breakfast. There was none available in the vending machines.
I later asked for rubber or foam pillows and was told they would be brought to the room. They didn’t arrive.
I know this is a budget place but I don’t think and of my requests were either unreasonable or made in anything but a polite way

Stayed: January 2018, travelled with family
Thank Fiona H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle L, General Manager at TownePlace Suites by Marriott Alexandria Fort Belvoir, responded to this reviewResponded 8 January 2018

Dear Fiona H,

Thank you for sharing your most recent experience with us. We appreciate your feedback and valuable business. It saddens us to hear you did not have the memorable we strive to provide all of our guests. Please accept our sincerest of apologies. We do hope you will give us another try in the near future!

Warm Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2017

We booked this room online while traveling. We arrived very late after driving for almost 19 hours. The paperwork and keys were ready when we arrived. The lady at check in was very friendly. The hotel seemed to be in a safe area. The beds were very comfortable. The breakfast was fully stocked. All workers we encountered were very pleasant. The room and premises were very clean and well kept.

  • Stayed: November 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank moonbeam_sb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janel W, Manager at TownePlace Suites by Marriott Alexandria Fort Belvoir, responded to this reviewResponded 30 November 2017

Thank you for choosing to stay with us and for sharing your comments. We appreciate your feedback and are delighted that you had a pleasant stay. Should your travels bring you back this way, it would be our pleasure to host you again.

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Reviewed 16 November 2017

We stayed here for three night and it was a great hotel. Friendly reception, nice breakfast, clean rooms, excellent parking. We had a REALLY long and difficult ride to get there, and were late. The very friendly front desk person helped us with dinner. No problems at all!

  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Pat L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janel W, Manager at TownePlace Suites by Marriott Alexandria Fort Belvoir, responded to this reviewResponded 30 November 2017

Dear Pat,
We appreciate you taking the time to share you experience.
It is great to hear that you enjoyed your stay with us. Thank you for you review and we look forward to welcoming you again.

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Reviewed 10 November 2017 via mobile

Visiting family in the area for 2 nights. King suite is spacious with lots of storage. Kitchenette is convenient with big fridge. Bathroom is roomy and shower is large. Decor is pleasant, similar to other new hotels of this brand. It’s a comfortable room for a very reasonable rate, with breakfast. Lots of restaurants nearby and proximity to I-95 is good. Would definitely come back.

Stayed: November 2017, travelled as a couple
Thank Grateful_Sojourner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janel W, Manager at TownePlace Suites by Marriott Alexandria Fort Belvoir, responded to this reviewResponded 30 November 2017

Dear Grateful_Sojourner,

Thank you for taking the time to provide us your feedback on your most recent stay with us. We look forward to return in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2017

We stayed at TownePlace Suites last year this very weekend and determined then it would be a yearly trip. I love this hotel, it is absolutely my favorite place to stay while visiting DC. The rooms are spacious and clean, the staff is extremely friendly and it is just a short drive away from downtown DC, approx 20 minutes.

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Shanda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danielle L, General Manager at TownePlace Suites by Marriott Alexandria Fort Belvoir, responded to this reviewResponded 31 October 2017

Dear Shanda,
Thank you for your comments about our hotel and your trust in us that brought you back to our location. We look forward to your next visit.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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