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Reviewed 6 April 2018

Kevin at front desk made hotel stay great when he did excellent job with welcoming, checking in, and offering better room upgrade. Hotel is located 2 blocks from very easy walk to convention center, to music and especially to many great and variety restaurants.

Date of stay: April 2018
  • Trip type: Travelled on business
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Review collected in partnership with this hotel
Thank 376lyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWAustin-1, General Manager at JW Marriott Austin, responded to this reviewResponded 9 April 2018

We believe the arrival process is very important for making the first impression and I'm delighted to hear that Kevin took excellent care of you. Please know that your feedback will be shared with the team so that we can continue to inspire them to provide exceptional customer service. It was a pleasure having you as our guest and we look forward to your next visit. Warmest regards, Scott Blalock, GM 512-474-4777

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Reviewed 6 April 2018

The classiest JW Marriott I have ever visited - wow! Friendly greeting at the door. Beautiful lobby, gorgeous rooms and upscale surroundings. I loved the bar, the Executive concierge breakfast and gym. What a great hotel. We will definitely return.

Room tip: Bathroom doors don’t lock and sound easily transmits into room.
Date of stay: April 2018
  • Trip type: Travelled with family
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Review collected in partnership with this hotel
Thank cmatson2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsten V, Manager at JW Marriott Austin, responded to this reviewResponded 9 April 2018

Thank you for your 'wow' review! We're thrilled to hear that you had a great experience with us at check-in through to breakfast and the gym. We look forward to welcoming you back to the JW Marriott during your next trip to Austin!

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Reviewed 6 April 2018

Just two blocks to the convention center where I was attending a conference. Four blocks from the “dirty six” with bars (younger crowd) and two blocks from congress where you can watch millions of Mexican bats during dusk in one direction or find some nice dining and rooftop bars in the other.

Room tip: Be sure to get the extra points (by selecting no room service). I didn’t notice it until the last day.
Date of stay: April 2018
  • Trip type: Travelled on business
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Review collected in partnership with this hotel
Thank ErikaG2820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsten V, Manager at JW Marriott Austin, responded to this reviewResponded 9 April 2018

Erika, thank you for choosing the JW Marriott Austin for your business trip and for taking the time to share your review! We're delighted to hear that you enjoyed our location and that you had a 5 star experience with us. We hope to welcome you back to the JW Marriott during your next trip to Austin!

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Reviewed 5 April 2018

The hotel was a nice property and the service was good. Long lines for elevators but staff helped facilitate. Location was great for attending a conference being held at the convention center. The bell desk was just okay and the outside service is not welcoming to Uber transportation.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tdjohnston1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWAustin-1, General Manager at JW Marriott Austin, responded to this reviewResponded 9 April 2018

Thank you for writing a review on your recent stay at the JW Marriott Austin. We're happy to hear you enjoyed your visit and that the staff took good care of you. Our team takes great pride in serving our guests and it was our pleasure to be of service during your stay. We do apologize for the frustration you experienced with the long lines and for the less than welcoming manner of our front drive staff when trying to get an Uber. Rest assured your feedback will be shared with the appropriate management team so that they may follow up with their team regarding your experience. Thank you for taking the time to share your thoughts with us. It is our hope you will continue to choose the JW Marriott for your hotel needs. Warmest regards, Scott Blalock, GM 512-474-4777

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Reviewed 5 April 2018

We stayed at the JW Marriott for the WorkHuman Conference in Austin. Upgraded to a room on the 32nd floor and what a view! Great service all around, especially Denise, our favorite server in one of the property restaurants.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Laurie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirsten V, Manager at JW Marriott Austin, responded to this reviewResponded 9 April 2018

Laurie, thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed the view in your upgraded room and that you experienced great service! We look forward to sharing your kind words with Denise and the team.

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