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Reviewed 19 July 2018

Everyone was Very nice, and answered all my questions. The "wow" comes in when without hesitation SERGIO offered to help me carry a large full ice chest to the second floor! I manage a team of customer service agents, so whoever should see this, and run into him, remind him of how rare it is to receive caring energetic and exceptional service, and let him know how much his effort means to us who are traveling. Go SUPER-SERG!

Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank Mitchell E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2018 via mobile

Stopped in to ask about a rate. Sergio was fast and friendly and earned by business within 30 seconds. Explained everything I needed to know and got me into the perfect room. We will definitely be back.

Date of stay: July 2018
Trip type: Travelled with friends
2  Thank Dylan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2018 via mobile

I paid $70 for a Saturday and the average is $55. No telling why just that day was that much. If it waa $55 might give it an extra star. It a run down hotel. No water pressure unless you turn it all the way hot. No remote control for TV. The first room they gave me had someone in it asleep on the bed. The picture is not what it looks like. In one of the hall ways was a used old tire. Found a used pill packet of male enhancement under the mattress. Not in a very good part of town a lot of homeless people wandering around. Coffee in office was weak. Staff was average. Not very clean. A lot a construction going on in the area. Basically if my wife wasn't with me i would rather sleep in my car in the wal mart parking lot.

Date of stay: July 2018
Trip type: Travelled as a couple
1  Thank Donald1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6Team, Brand Experience Team at Motel 6 Austin South - Airport, responded to this reviewResponded 10 July 2018

Dear Donald, Thank you for taking the time to share your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We are sorry to hear about the inconvenience you experienced with the water temperature during your visit. Please know your disappointment in the conditions you describe are an exception to our guest commitment and as such, we apologize. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2018 via mobile

I used this location during my a recent move within the city; I had a late check in and when I went to go grab a bite to eat at 2:30 AM.

I was surprised when I returned to find the cops getting ready to knock the door down on the room beneath me.

Luckily it was a quick solve; and it was a quick solution and all was remedied.

Date of stay: April 2018
Trip type: Travelled solo
Thank richmtz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Very clean, back side is quiet, very well lit, security guard. The BBQ place in front parking lot was great for breakfast, understand it's been there a long time. Not fancy but very close to downtown and cheap. Pet friendly a big plus. The bed, not so great. Needed to be replaced. Very friendly helpful staff. A solid 3 stars.

Date of stay: April 2018
Trip type: Travelled as a couple
Thank Pamela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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