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“Great location, good standard” 4 of 5 bubbles
Review of Extended Stay America - Austin - Downtown - 6th St.

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Extended Stay America - Austin - Downtown - 6th St.
Ranked #146 of 200 Hotels in Austin
Austin
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location, good standard”
4 of 5 bubbles Reviewed 16 April 2012

Clean towels and bedsheets. Room was big and had cooking facilities, both smelled and looked clean. A little loud, noise from neighboring rooms could easily be heard. Perfect location near sixth street. Room felt secura, parking lot was illuminated and it felt also safe to leave the car there.

  • Stayed April 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Joe G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - 6th St., responded to this review, 20 July 2012
Thank you for taking the time to review your recent stay at Extended Stay America Austin - Downtown - 6th St.. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry.

I am eager to respond to your issue. Please know that we strive to provide our guests with a relaxing home away from home experience. We do have systems in place to ensure that outside noise doesn't interfere with a guest's stay. Additionally, our hotels are constructed in such a way as to mitigate the noise from outside disturbances. In the event that you are disturbed by an outside event while in your room, a call to the front desk usually ensures a rapid resolution. In your case, we recognize that we failed to operate according to our standard practices, which caused the disturbance to last longer that it should have.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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281 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Zevenaar, The Netherlands
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 27 March 2012

The Extended Stay is your average no frills motel. Decent kitchenette, decent bathroom, decent bed. It all looked and smelled clean albeit a little run down. I was happy I could open the windows because the AC was very noisy. There's free wifi in the rooms but it's very slow.
I will come again because the price at this location is a steal.

  • Stayed March 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BaldBuddha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, MO
Level Contributor
273 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
3 of 5 bubbles Reviewed 13 February 2012

I have stayed here many times over the last 4 years. In Oct. of this year I was very disappointed with the room. It was bad. This trip the room was much better.

I have stayed here often enough to know rooms go from poor to average. If you get there early enough they will let you check out avaliable rooms.

The staff has always been helpful and kind and they were this time as well.

The location is great and the price very reasonable.

I will stay again but hope they do some needed remodeling.

Room Tip: Ask for a room overlooking the parking lot. Rooms along 6th street can be quite loud.
See more room tips
  • Stayed February 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank ajayhawkfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas City, Texas
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 12 February 2012

My boyfriend & I totally enjoyed our stay at this hotel. It was relatively inexpensive and in a prime location. Will definitely be staying here again. Only downside was the air conditioner was hard to figure out. We couldn't get it to turn on.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Shannon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Austin - Downtown - 6th St., responded to this review, 27 February 2012
Thank you for taking the time to make us aware of your experience at Extended Stay America Austin - Downtown - 6th St.. I know how committed we are to satisfying our guests, which is why it gave me great pleasure to read your kind words about our staff. Given this commitment, it was with great concern that I read the rest of your account. You have my most sincere apologies that your stay wasn't totally enjoyable.

Despite our high quality control measures, I understand that you were given a room with an air conditioner that did not function properly. I have acted to prevent the recurrence of such an incident by retraining our staff on how to monitor the condition of our a.c. units during routine inspections. We would never intentionally make a room available when it does not have a functioning air conditioner, so we are grateful that you brought this issue to our attention.

Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Austin - Downtown - 6th St.

Property: Extended Stay America - Austin - Downtown - 6th St.
Address: 600 Guadalupe St, Austin, TX 78701-2926
Phone Number:
Region: United States > Texas > Austin > Downtown
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #146 of 200 Hotels in Austin
Price range (per night): ₹ 8,492 - ₹ 14,963
Hotel Class:2.5 star — Extended Stay America - Austin - Downtown - 6th St. 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stayamerica Austin - Downtown -Town Lake Hotel Austin
Extended Stay America Austin
Extended Stay Austin
Austin Extended Stay

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