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All reviews roaring fork terrace bar front desk club room great hotel capitol building heart of downtown congress avenue walking distance mini bar valet staff sixth street valet parking corner room a great stay the location is perfect bed was very comfortable
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Reviewed 7 October 2017

Went way beyond expectations. Perfect location/ outstanding service and guest relations/top notch restaurant/staff could not be more accommadating. Perfect if doing business downtown or at the capitol. Loved the histotic elements of the property with a modern touch

Stayed: October 2017, travelled on business
Review collected in partnership with this hotel
Thank Z3680KVmatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen F. A, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 10 October 2017

Thank you for sharing your experience of our historic landmark boutique hotel, Austin’s best kept secret! We are pleased to know that we exceeded your expectations by providing you with the perfect location, outstanding service, top notch restaurant, and very accommodating staff. Next time you are in town we look forward to having you stay with us again.

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Reviewed 7 October 2017

A neighbor was been smoking out in his/her room. The smoke first came through the bathroom vent, and hours later through the AC. After calling and complaining, they offered a room switch, but it was midnight. Then, the next morning, happened all over again. I left the hotel with a headache, a sore throat, and a missed meeting due to a sleepless night. In hindsight, I should've done a midnight room switch. Not to narc on someone's good time, but expected much more from a nicer hotel.

Stayed: October 2017, travelled on business
Review collected in partnership with this hotel
1  Thank Erin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen F. A, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 10 October 2017

Thank you for staying with us and for sharing your experience. We apologize that we did not have a better solution regarding the guest in the room next door. We will be reviewing our policies to see how we can better resolve such situation in the future. May your future travels be more enjoyable.

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Reviewed 6 October 2017

Very disappointed in so-called "upgrade" of room. Placed in a small 4th. Floor room overlooking the mechanical system and parking garage. Nothing more than a noisy dark tunnel. Room touted as a City view?

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
1  Thank aves_gerald711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen F. A, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 10 October 2017

Thank you for staying with and for telling us about your stay. We apologize that we were not made aware of your dissatisfaction during your stay with us so that we could correct this issue. We will be looking at how our rooms types to verify their accuracy. May your future travels be more enjoyable.

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Reviewed 5 October 2017 via mobile

It was my first time in Austin and I was amazed by everything. There is so much character in this hotel I felt like I was back in the old times and they have so much history to share. Location is perfect with so many things to do. Exceptional staff from the valet they will open the door for you with their genuine smiles... Front desk staff were pleasant and very accommodating. I love when I received champagne and chocolates and my husband enjoyed it a lot. And the most important part is the bed and pillows, they were heaven, the most comfortable bed I ever had. Thank you Intercontinental Stephen F. Austin for the memorable experience.

Stayed: September 2017, travelled on business
Thank jhoyskiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen F. A, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 6 October 2017

Thank you for staying with us for your first time to Austin and for sharing your experience of our historic landmark boutique hotel, Austin’s best kept secret! We are pleased to know that you enjoyed our perfect location, great history, and exceptional staff. Next time you are in town we look forward to having you stay with us again.

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Reviewed 5 October 2017

We traveled to Austin for a weekend wedding, and the hotel met our needs nicely. Check-in process was very slow as new computer software had just been installed. Location of hotel is great to see Austin. Room and bar prices seemed high to us, but we would visit again.

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
Thank skash2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen F. A, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 6 October 2017

Thank you for sharing your experience of our historic landmark boutique hotel, Austin’s best kept secret! We apologize and thank you for your understanding regarding the slow check-in as we upgraded our computers. We are pleased to know that you enjoyed our great location. Next time you are in town it would be our pleasure to have you stay with us again.

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