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“Great location, friendly staff!”

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InterContinental Stephen F. Austin
Ranked #13 of 201 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Reviewed 14 October 2017

We were in Austin for medical reasons and not able to enjoy Austin, but we were very happy with our Room and the service. The room and bath was a bit small for the rate we paid, but it was a weekend with lots going in in Austin. The location was ideal for enjoying the evenings and local restaurants. The front desk did allow us to have a late check-out do to our flight out being later in the day. I would recommend staying at the property.

Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank Upmyalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen F. A, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 5 weeks ago

Thank you for staying with us and for sharing your experience of our historic landmark boutique hotel, Austin’s best kept secret! We apologize and thank you for your understanding regarding the size of our Traditional rooms which remain true to our historic floor plan. We do recommend our Deluxe rooms for guests who prefer to have more room to spread out. We are pleased to know that overall you enjoyed your room, our ideal location, and helpful service. Next time you are in town we look forward to having you stay with us again.

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30 - 34 of 1,153 reviews

Reviewed 7 October 2017

Went way beyond expectations. Perfect location/ outstanding service and guest relations/top notch restaurant/staff could not be more accommadating. Perfect if doing business downtown or at the capitol. Loved the histotic elements of the property with a modern touch

Stayed: October 2017, travelled on business
Review collected in partnership with this hotel
Thank Z3680KVmatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen F. A, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 10 October 2017

Thank you for sharing your experience of our historic landmark boutique hotel, Austin’s best kept secret! We are pleased to know that we exceeded your expectations by providing you with the perfect location, outstanding service, top notch restaurant, and very accommodating staff. Next time you are in town we look forward to having you stay with us again.

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Reviewed 7 October 2017

A neighbor was been smoking out in his/her room. The smoke first came through the bathroom vent, and hours later through the AC. After calling and complaining, they offered a room switch, but it was midnight. Then, the next morning, happened all over again. I left the hotel with a headache, a sore throat, and a missed meeting due to a sleepless night. In hindsight, I should've done a midnight room switch. Not to narc on someone's good time, but expected much more from a nicer hotel.

Stayed: October 2017, travelled on business
Review collected in partnership with this hotel
Thank Erin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen F. A, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 10 October 2017

Thank you for staying with us and for sharing your experience. We apologize that we did not have a better solution regarding the guest in the room next door. We will be reviewing our policies to see how we can better resolve such situation in the future. May your future travels be more enjoyable.

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Reviewed 6 October 2017

Very disappointed in so-called "upgrade" of room. Placed in a small 4th. Floor room overlooking the mechanical system and parking garage. Nothing more than a noisy dark tunnel. Room touted as a City view?

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
Thank aves_gerald711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen F. A, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 10 October 2017

Thank you for staying with and for telling us about your stay. We apologize that we were not made aware of your dissatisfaction during your stay with us so that we could correct this issue. We will be looking at how our rooms types to verify their accuracy. May your future travels be more enjoyable.

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Reviewed 5 October 2017 via mobile

It was my first time in Austin and I was amazed by everything. There is so much character in this hotel I felt like I was back in the old times and they have so much history to share. Location is perfect with so many things to do. Exceptional staff from the valet they will open the door for you with their genuine smiles... Front desk staff were pleasant and very accommodating. I love when I received champagne and chocolates and my husband enjoyed it a lot. And the most important part is the bed and pillows, they were heaven, the most comfortable bed I ever had. Thank you Intercontinental Stephen F. Austin for the memorable experience.

Stayed: September 2017, travelled on business
Thank jhoyskiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen F. A, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded 6 October 2017

Thank you for staying with us for your first time to Austin and for sharing your experience of our historic landmark boutique hotel, Austin’s best kept secret! We are pleased to know that you enjoyed our perfect location, great history, and exceptional staff. Next time you are in town we look forward to having you stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Stephen F. Austin

Address: 701 Congress Avenue, Austin, TX 78701-3216
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Austin
#5 Luxury Hotel in Austin
#8 Romantic Hotel in Austin
#14 Green Hotel in Austin
#15 Family Hotel in Austin
Price Range: ₹ 8,899 - ₹ 27,996 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Stephen F. Austin 4*
Number of rooms: 189
Official Description (provided by the hotel):
Keeping it weird in style ever since we opened in 1924, thanks to the people of Austin who funded our construction! When we opened we were the tallest building in Austin at 10 stories tall. We have gotten a little taller, 15 stories currently, but the city has grown up around us over the years making us a hidden gem in the heart of downtown. We are located 1 block from 6th street, 3 blocks from the Capitol and walking distance to all the activities that make Austin the amazing city that it is. If you are looking for the true experience of Texas and Austin book a room with us. ... more   less 
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Also Known As:
Intercontinental Stephen f. Austin Hotel Austin
Intercontinental Austin

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