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The Westin Austin at The Domain
Ranked #33 of 204 Hotels in Austin
Certificate of Excellence
Reviewed 20 November 2017

WE just love the WEstin domain, and were thrilled with the ability to check in early! THe property is always well kept. More parking is needed however. Love the convenience to the Domain also! Would stay again and again!

Stayed: November 2017, travelled with family
Review collected in partnership with this hotel
Thank kathy p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarissa M, Sales Coordinator at The Westin Austin at The Domain, responded to this reviewResponded 22 November 2017

Thank you for your feedback Kathy,
We appreciate you and are glad to know that you continuously have great experiences with us!
We are looking forward to seeing you again during your next visit.
Happy Thanksgiving!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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53 - 57 of 1,134 reviews

Reviewed 20 November 2017

I stay at the Westin Domain several times a year. It has always been a pleasant and high quality experience. That changed on my visit on 11/18.

-the check-in process was painfully slow (20 minutes instead of the usual 5)
-The water pressure in the bathroom sink and shower was poor and fluctuating
-The climate control system was not working properly and was noisier than usual
-The bell staff was almost non-existent. I ended up carrying my own luggage out.

Room Tip: upper floor rooms are larger, quieter
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  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Roy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2017

Overall its a great place in a great location. However, shower head is lame with poor water pressure and the hot water does run out!!! Make sure you shower early or risk a cold shower to start your day!

Room Tip: shower head is lame and the hot water does run out!!! Make sure you shower early or risk a cold show...
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Stayed: November 2017, travelled on business
Review collected in partnership with this hotel
Thank RON P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarissa M, Sales Coordinator at The Westin Austin at The Domain, responded to this reviewResponded 22 November 2017

Hi Ron,

I would like to sincerely apologize for the inconvenience you experienced. I have passed this along to our front desk to help direct this out to our Engineering team. Please know you can always refer to the front desk at any time you experience a maintenance issue, we hope to provide you with a better, positive experience during your next visit.

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Reviewed 20 November 2017

The General Manager and his staff are wonderful. They greet guests every morning, even help with bags or pull cars around. The front desk staff walk you to the elevators. The staff all make you feel welcome. The property itself is great and in a fabulous area. The lounge and restaurant are all very nice and convenient.

Stayed: November 2017, travelled on business
Review collected in partnership with this hotel
Thank percy_tucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarissa M, Sales Coordinator at The Westin Austin at The Domain, responded to this reviewResponded 22 November 2017

Hi Percy,
We want to thank you for your feedback!
We know providing your experience with us takes time away from your productive days and want you to know we are appreciative of you.
I will make sure to pass this along to our General Manager and our front desk team. I'm sure this will bring a smile out!
Safe travels and we hope to see you again in the near future.

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Reviewed 20 November 2017

We enjoyed the service and hospitality at the hotel. We were there over a long weekend and had 3 rooms. The domain has every conceivable restaurant and shop within walking distance.
I would go right back to the Westin domain on my next visit to Austin

Stayed: November 2017, travelled with family
Review collected in partnership with this hotel
Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarissa M, Sales Coordinator at The Westin Austin at The Domain, responded to this reviewResponded 22 November 2017

Hi Robert,
We would like to thank you for your feedback. It's important to us to provide exceptional service to our guests, we want you to feel great about the Westin. We want you to know we appreciate you and are looking forward to seeing you and your family again during your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Austin at The Domain

Address: 11301 Domain Dr, Austin, TX 78758-7796
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Austin
#15 Luxury Hotel in Austin
#18 Romantic Hotel in Austin
#19 Business Hotel in Austin
Price Range: ₹ 12,275 - ₹ 30,077 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Austin at The Domain 4*
Number of rooms: 341
Official Description (provided by the hotel):
The Westin Austin at The Domain is located in the heart of The Domain, one of the premier locations in North Austin, featuring upscale shopping, dining, and entertainment. Downtown Austin is also just 15 minutes away, where travelers love the excitement of 6th Street where you can explore the best live music, great restaurants, and sophisticated shopping. This hotel also boasts a wide range of amenities inlcuding Spa Réveil, a resort-style Outdoor Pool, and a state-of-the-art fitness center. Guest rooms are highlighted by luxury bedding, large LCD TVs, and select rooms with stunning Austin views. The Westin at the Domain offers a premier location with luxurious amenities making it one of the best Austin, TX hotels. ... more   less 
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Also Known As:
The Westin Austin At The Domain Hotel Austin

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