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“Lisa...at the BISTRO!!”

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Courtyard Austin Northwest/Arboretum
Ranked #87 of 201 Hotels in Austin
Reviewed 23 August 2017

This has been my 3rd time at this particular hotel. The entire hotel staff has been consistently friendly! I did want to comment on Lisa at the Bistro. Her hospitality goes above and beyond. It starts with a gigantic smile and conversation at the initial greet, and she goes as far as offering to bring your food to your room, (even though there is no room service). I even saw her greet several guests by name. She is definitely an asset to your institution- I'll be back!

Room Tip: Great location for shopping, restaurants!
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  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Service
Thank nikkifloran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Courtyard Austin Northwest/Arboretum, responded to this reviewResponded 28 August 2017

Nikki, Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. Thank you again for your great review. We look forward to serving you during your next stay with us.

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8 - 12 of 284 reviews

Reviewed 14 August 2017

A friend and I wanted to do tourist things in town, but didn't want to be crowded in the downtown area, so this hotel was a great location for us. It wasn't crowded and was off a major highway, making it easy to get on the highway and head towards the downtown area. The staff was VERY friendly! The front desk associate, Emily, was very welcoming and always had a smile on her face. The pool was also a nice feature as well.

Room Tip: Higher floors have a nice view of the nature outdoors
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  • Stayed: October 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank texas193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Courtyard Austin Northwest/Arboretum, responded to this reviewResponded 17 August 2017

Thank you for taking the time to provide feedback from your stay. We are happy to see you enjoyed the location. We look forward that you will choose to stay with us again soon and have a five star experience.

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Reviewed 10 August 2017

This hotel is in bad need of remodeling. It is getting old and rundown. Well below Marriott Courtyard standards.

I was on the 2nd floor; VERY musty and smelled of mold and mildew.

I was traveling with 3 other colleagues; they felt the same about this hotel.

No newspapers provided. Staff was nice and courteous!

All in all, a bad experience. Time for a facelift or let Motel 6 take over.

Stayed: August 2017, travelled on business
Review collected in partnership with this hotel
Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret T, General Manager at Courtyard Austin Northwest/Arboretum, responded to this reviewResponded 11 August 2017

Jeff K,

We truly appreciate your feedback on your stay at our hotel. We always strive to provide the best possible stay for all of our guests but we clearly fell short of your expectations. We would love to host your next stay to Austin to try to change your mind about our hotel.

Yours in Service,
Daniel Chambers
General Manager

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Reviewed 31 July 2017

First, the service here is courteous and thoughtful. Second, the room is very clean and comfortable. Third, "kingsize" bed is really king-sized and features a very comfortable mattress. Fourth, the location is excellent-- near retail outlets and many restaurants, not to mention the Austin Arboretum. Parking close to main entrance is plentiful. Indoor pool is clean, well-kept and warm! Check in and Check out were fast and smooth. A great choice for North Austin.

Room Tip: Third and Fourth floors are very quiet.
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  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Bob_in_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Courtyard Austin Northwest/Arboretum, responded to this reviewResponded 2 August 2017

Thank you Bob for the five star review! We appreciate you letting us know that we met if not exceeded your expectations with the price and value that we provided. We are committed to doing so consistently for all our guests. We hope to see you again soon.

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Reviewed 29 July 2017

The staff here are great. Helpful with anything you need and friendly to boot.

I had a great stay and will certainly recommend to others -- will return again the next time I'm in Austin. Clean, comfortable quiet room - great nights sleep!

Stayed: July 2017, travelled on business
Review collected in partnership with this hotel
Thank Jaycrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Courtyard Austin Northwest/Arboretum, responded to this reviewResponded 2 August 2017

Jay, Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. Thank you again for your great review. We look forward to serving you during your next stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Austin Northwest/Arboretum

Address: 9409 Stonelake Blvd, Austin, TX 78759-6514
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #87 of 201 Hotels in Austin
Price Range: ₹ 7,229 - ₹ 17,975 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin Northwest/Arboretum 3*
Number of rooms: 102
Official Description (provided by the hotel):
NEWLY-RENOVATED! Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. Our brand-new hotel rooms with modern décor, flat-screen TVs, microwaves/mini-fridges and free WiFi are enjoyed by business travelers and families alike. Our high-tech lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Stay active with our indoor pool and gym or relax on our outdoor patio. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more   less 
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Marriott
Austin Courtyard

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