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“Finding the BLUES in Austin”

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La Quinta Inn Austin Capitol
Ranked #161 of 203 Hotels in Austin
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508 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
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English first
San Antonio, Texas, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 January 2012

I spent five nights here while attending a certification training at the Convention Center, after canceling a reservation at the Hilton to save money. I'm very glad I did! I indicated I was there to study and asked for a secluded room, and it was quiet and I had no problems studying in the evening or sleeping. The free breakfast was great. I even enjoyed walking 11 - 12 blocks to the Convention Center each day and passing the ever -interesting 6th Street, where I detoured to buy souvenirs. Though I didn't care for valet being the only parking choice, the valets were very friendly and helpful, even getting me the local number for time and temperature. There were also great views of the Capitol from the fourth floor where I stayed.

I did have a couple of problems with the maid(s) who did not thoroughly clean a couple of times, completely overlooking the coffee pot area one day and not being thorough in the bathroom on another, and I don't think they ever changed my bed linens even though I left the card on my pillow indicating I wanted them changed daily. I also wished there was a business center in addition to the free Internet, for those of us who don't have laptops, so we could check our email etc.

But my main problem was with the card keys and locks. Every night I returned from training to find the key didn't unlock my room, and one morning the interior lock in my room also didn't work, making it difficult for me to get out. Each night after I returned to the front desk to inform them my key didn't work the clerk ran it through a machine so I could get in. On the third night a maintenance man was sent to make sure I got in my room ok, and he informed me the keys are deactivated each day at checkout time. Why was I not informed of this when I checked in for five nights? And why can't the card be activated for the whole length of the guest's stay? From then on I stopped at the desk each night so my card could be activated. The first night I did this I still could not get in the security doors, and another guest told me he had the same problem. There is simply no excuse for this when a five night stay is costing nearly $600. If this problem could be solved I'd gladly stay there again should the occasion arise. Thank you for an otherwise enjoyable and memorable stay!

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank S0uthernYankee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brownsville, Texas
Level 4 Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 January 2012

For three days there were no knives at breakfast. Cutting waffles with forks splatter syrup onto computers on the table. The organizational layout for the waffle area was clustered in the corner causing connection and long lines for the 2 waffle irons. Better layout as in other La Quinta would greatly improve the breakfast experience.
No regular coffee available for the coffeemakers in the rooms. The microwave popcorn is cooked in the back office microwave which is too small burning half the popcorn and kernels as the other half. The staff is very helpful. Mandatory valet parking runs up the bill. The location is convenient.

Room Tip: Noisy traffic. No avoiding it.
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marcia406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Fe, New Mexico
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 January 2012

The location is good if you want to be downtown. The hotel is dated. My heater did not work, kept blowing cold air, which was a problem. The worst part is that they force you to book valet parking for $12 a night. I didn't care to have to hassle with a valet everytime I wanted to go in and out of the hotel. I suppose if you want a cheaper hotel, and are just going to party downtown, this is not a problem, and you might enjoy yourself.

  • Stayed December 2011, travelled solo
    • Value
    • Location
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    • Rooms
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Helpful?
Thank Danceswithmutts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQSALES, Guest Relations Manager at La Quinta Inn Austin Capitol, responded to this review, 5 January 2012
We appreciate you taking the time to let us know about your experience with our hotel. We welcome guest feedback to help us improve, and it is always disappointing to learn we have fallen below your expectations ( and our high standards).

Limited parking space is an unfortunate fact of life in downtown Austin, and like most hotels here, our valet service is mandatory if you choose to park on-site. We try to give the very best service at the very best price, offering unlimited "in-and-out" access to your vehicle for one flat fee.

We strive to ensure our guests are satisfied, and I assure you your comments are taken to heart and acted upon, in hopes that you will give us another chance to exceed your expectations if you are back in the Austin area.

Sincerely,
Peggy Goddard
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Quinta Inn Austin Capitol

Property: La Quinta Inn Austin Capitol
Address: 300 E 11th St, Austin, TX 78701-2412
Phone Number:
Region: United States > Texas > Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #161 of 203 Hotels in Austin
Price range (per night): ₹ 7,221 - ₹ 16,828
Hotel Class:2.5 star — La Quinta Inn Austin Capitol 2.5*
Number of rooms: 151
Official Description (provided by the hotel):
The La Quinta Inn Austin Capitol is located in the heart of downtown Austin near the Texas State Capitol Complex and the University of Texas Campus. With La Quinta as your home base, you have easy access to all popular area attractions: Sixth Street Dining and Entertainment...see more District, West End Shops and restaurants, a local brewery, the Convention Center, and Texas State History Museum. Tour the area in a "Duck," a six-wheel drive military power vehicle. View a massive population of bats at the "Bat Bridge." Ride the Austin Steam Train. Visit LBJ Wildflower Center, Austin Children's Museum, Alamo Drafthouse Cinema, LBJ Library, or cheer on your favorite University of Texas sports team. You can do it all from here! Start each day at the La Quinta Inn Austin Capitol with a Free Bright Side Breakfast arranged by our friendly staff. Enjoy free wireless high-speed Internet access in the lobby. We have a 24-hour fitness center to get you going and a refreshing swimming pool to cool you down. Capitol Metro busses stop across from our driveway. The hotel is easily accessible, just 3 blocks west of I-35, and within walking distance of all major area attractions. ... more   less 
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Also Known As:
La Quinta Inn Austin Capitol Hotel Austin
La Quinta Austin
Austin La Quinta

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