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“Mold & No hot water - and the front desk clerk knew about the issue”

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Residence Inn Austin South
Ranked #85 of 199 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
DENVER, CO
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Mold & No hot water - and the front desk clerk knew about the issue”
Reviewed 20 October 2011

As a Marriott Gold member I would have expected better. If you're a traveler going through Austin - beware. This hotel has issues and was not upfront upon check-in about the hot water issue. The front desk clerk knew a boiler was down and we wouldn't have HOT water in the morning for a shower. It was luke warm at best.

Room had mold, cracked tile and stained carpet. Who knew what else was there that you couldn't see. I couldn't wait to leave.

My company I and would suggest staying somewhere else until this hotel addresses the issues.

Room Tip: There aren't any. Find a different hotel.
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DRICE99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RISouth, Manager at Residence Inn Austin South, responded to this review, 26 March 2012
DRICE99,

Thank you for taking the time to leave a comment about the hotel. I want to apologize for the inconvenience you experienced during your stay. We have been working hard to ensure that our guests enjoy their stay with us. We have recently been completely renovated with beautiful new rooms and public areas (see the new pictures), as well as a new boiler to ensure that our guests have plenty of hot water!

I hope you will give us another try next time you are in the Austin area!

Warm Regards,
Heather Isaac
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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181 reviews from our community

Traveller rating
    86
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See reviews for
58
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Orange County, CA
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 20 October 2011

I stay at Marriott Properties all over the country. I've stayed at every type of property as well and never had as bad an experience as I did at this property. The property is old and in serious need of a remodel. As I entered the room, it had a pungent smell. I was only there one night so I decided to just open the windows, turn on the air and get going....I was pressed for time and didn't have the opportunity to deal with room changes. I immediately left for a meeting and returned that evening. After further review, I noticed the carpeting was filthy and had several stains. The kitchen counter was also filthy as was the stove. When I attempted to shower....there was NO HOT WATER. I called the front desk to find out they were aware of the issue, were awaiting parts and did not offer any solution. They also failed to tell me this upon check-in which while wouldn't have solved the problem, I would have had an option to do something about it. While in the cold shower, I noticed mold on the ceilings and on the wallpaper in the bathroom. In general, I would say the property was filthy, the PC in the lobby was slower than my cell phone for pulling my airline web page, the dinner/evening snack is only served 3 days per week....this night had "deli sandwiches.". One of the worst experiences in a Residence Inn I've ever had. I will never stay here again.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ExitRowAisle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RISouth, Manager at Residence Inn Austin South, responded to this review, 26 March 2012
ExitRowAisle,

Thank you for taking the time to review our hotel. I am so sorry for the experience you had at the Residence Inn, but please know that we have been working very hard to improve the quality of our rooms and our guest's overall stay.

As of February, we have been completely renovated (please see the pictures), and we have also replaced the boiler to ensure that our guests have plenty of hot water.

We would love the opportunity to host your stay next time you are in the Austin area.

Warm Regards,
Heather Isaac
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 September 2011

Ask for a room away from the highway side. It is so loud all night. Also the auto temp regulator turns on the fan periodically, and it is so loud also, then it stops. Then it starts. Stops. Starts. But the folks w ho work here are awesome. If I could stay downtown, I would do that!

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobb1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
georgia
Level Contributor
86 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 August 2011

I am a Marriott platinum member and stayed here with my team (normally stay at Full Service Marriott nearby) but although rooms need updating(same furniture as was here 5 yrs ago) rooms are clean and comfortable. A/C was great in the two weeks I was in Austin temps were 105-109 and I was able to keep room comfortable. They did upgrade TVs on my 10th day to newer 32" LCDs. This is a pet (Dog) friendly hotel and I was foutunate enough to be on the dog floor but I like dogs.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irscoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2011

Staff=top knotch friendly, #1 in customer service! Always above and beyond (I travel often & usually stay at Holiday Inn)
Amentities=pool was a bit small, but was always clean and stocked w clean towels.
Breakfast & Social hour= welcoming and perfect way to begin and end our day. Mark was awesome and tentative to our children's request.
Location= easy access to interstate.
Friends paid >$2200 for a house rental during our week here and came to visit us

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank navychief2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Austin South

Property: Residence Inn Austin South
Address: 4537 S Interstate 35, Austin, TX 78744-1803
Region: United States > Texas > Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Green Hotel in Austin
#31 Business Hotel in Austin
#45 Family Hotel in Austin
Price range (per night): ₹ 8,552 - ₹ 16,067
Hotel Class:3 star — Residence Inn Austin South 3*
Number of rooms: 66
Official Description (provided by the hotel):
The newly renovated Residence Inn Austin South is within driving distance to many of the area's attractions, including the unique ambiance of 6th Street, the excitement of the University of Texas and Longhorn football, and Austin's Town Lake with miles of hiking and biking trails. All pet-friendly suites have fully-equipped kitchens, flat-screen TVs, free WiFi and separate living and sleeping areas. The property also features complimentary breakfast and weekday evening reception, outdoor pool, fitness room, and outdoor multi-purpose Sport Court. ... more   less 
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Also Known As:
Residence Inn Austin South Hotel Austin
Austin Residence Inn

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