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BWiley8
Piqua, Ohio

Good but not perfect-unaddressed security issue

4.0 of 5 bubblesReviewed 5 Apr 2024
Location chosen for being close to relative's residence, good price and value and decent opportunity to obtain connecting rooms for daughter with her baby. Got connected rooms which were not guaranteed but immediately noted that one door to hallway safety latch had been broken off and was not functioning (what caused that to occur was disturbing to consider). See photos I immediately notified the front desk clerk who wrote my concerns down (also that bathroom door hinge was so squeaky from needing lubricants that it could wake a sleeping baby). Even offered to fix it myself if they gave me an unbroken replacement part. I was assured it would be fixed the next day (Monday). Neither item was addressed during the remaining four days of our stay.
Date of stay: April 2024
Room Tip: No play pens/cribs for babies.
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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10 - 15 of 853 reviews
Reviewed 19 March 2024

From the young lady who went way over the extra mile at check in, to the whole staff of housekeeping, and night staff, these folks are great! Super helpful, cheerful, but professional! Very clean too!

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Marlena H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 February 2024

Okay stay. Front desk services should be more pleasant to guest. I know there are some rude people, but I believe in treating everyone with kindness. In adding to that show some respect. Overall it was nice I can tolerate the rudeness because that would not carry on into the room or business activities

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank mrlandry2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 December 2023

Leisure time with my husband. What a horrible experience. We went from one dirty room to the next. Shared our photos with staff was assured the manager would be in contact with us which NEVER happened. Our stay was a complete nightmare. This would be our LAST resort from here on out.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank oktscott
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2023

I had never stayed here before and ended up staying for 12 or 13 nights. The beds were comfy and the room was immaculate. The staff, especially Diana and Maria are the best! After joining the Best Western rewards club I started earning points for free stays and prizes.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank sandundermytoes02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 November 2023

This was the absolute worst experience of my life. I called the hotel a day before to ask for an early check in and the woman, who is the front desk manager, told me that that’s not an option, and to just cancel the hotel and go somewhere else. Today I arrived and again she told me there’s nothing she can do, so I started to unpack my luggage in the lobby to get some things to change in the restroom… Another employee came over and offered me early check in for an additional fee, and I was very happy to do it. The front desk manager, her name is Diana, came over and I told her that it would’ve been nice if she told me about this yesterday… She told me to get out of the hotel and canceled the reservation because she said I was being rude. I have never in my life been kicked out of a hotel. This is the absolute worst experience I have ever had. How can someone treat people this way?

Date of stay: November 2023
  • Trip type: Travelled on business
    • Service
Thank Iliana V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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