This was the absolute worst experience of my life. I called the hotel a day before to ask for an early check in and the woman, who is the front desk manager, told me that that’s not an option, and to just cancel the hotel and go somewhere else. Today I arrived and again she told me there’s nothing she can do, so I started to unpack my luggage in the lobby to get some things to change in the restroom… Another employee came over and offered me early check in for an additional fee, and I was very happy to do it. The front desk manager, her name is Diana, came over and I told her that it would’ve been nice if she told me about this yesterday… She told me to get out of the hotel and canceled the reservation because she said I was being rude. I have never in my life been kicked out of a hotel. This is the absolute worst experience I have ever had. How can someone treat people this way?