Rooms are a nice size but need updating. Phone did not work. Had to go to front desk to request clean towels and washcloths, which still had not arrived 7 hours later. They only clean the rooms every other day and I was told since we were only staying 2 days the room would not be cleaned, which means you will not get extra washcloths or coffee even though they only supply the room with enough for one day.
The internet service in our room never worked for the 5 nights we stayed. We complained to the front desk for the first 3 days and got no answer, the third day we complained to the manager, who was going to get the engineer on it. Again nothing happened. At checkout we asked the front desk person if we could get something discounted (like parking) since this problem was never corrected. Again we were told NO. The least they could have done was offer to move us to a room where the internet was working, but they didn't even do that. Poor customer service and a manager and employees who just don't care.
A fairly typical SHS in the heart of Addison. Our stay was pleasant and relatively uneventful. We had a few days at the SHS so I opted for the larger room/suite. The room was clean and had enough room for the two us to use as a home base while visiting Dallas.
Parking was easy. The pool area was small but a pleasant place to sip on a cold beverage in the shade. Breakfast was hot and tasty enough...included with the room so a nice value. Staff was working to make sure the breakfast items were restocked when necessary.
Right off of Beltline and The North Dallas Tollway...the SHS Quorum was a good safe, clean hotel.
Room was large suite. Tall ceilings. Beds were fine. Breakfast was good. Overall clean and comfortable. Good for family with kids. Pool was outdoors. Gym was nice. The staff was friendly. I would stay again.
Clock time is wrong in rooms (we checked three different ones) and guy they sent up didn't know how to fix. It takes a screwdriver to pop off the back cover to correct the time. Manager's solutions was to just remove all of the nightstand clocks from the rooms. Dirty towel left in kitchen area. No storage under bathroom sink and little counter space. Water takes forever to get warm in shower. Low water stream in bathroom sink. The latch on the door didn't lock, at one point, and no maintenance man on site. We had to wait to leave until they could fix it. When we first arrived, we couldn't get out of the room! You had to really push hard with all of your strength to open the door. With all of the hotel rooms available in this general vicinity, I will look for another hotel next time.
