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HockeyOtter
Eden Prairie, Minnesota

Fine but...

3.0 of 5 bubblesReviewed 27 Aug 2016via mobile
The hotel is in a great location with all kinds of close-by dining options. Our room was clean and quiet.

Now for the critical. First the air conditioning was weak at best. Our room had a large sofa sleeper couch which comfortably sat three persons. That same sofa sleeper when converted to a bed blocked the king bed from access to the hotel room door. Kids sleeping on the sofa sleeper were then the first persons at the hotel room door as parents would have to physically climb over the bed. What's more, there was only one nightstand beside the bed. So one person gets a light beside the bed, the other person got a closet door.

This is not the best example of what a SpringHill Suites can be...
Date of stay: August 2016
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Springhill_Addison, Manager at Springhill Suites Dallas Addison/quorum Drive, responded to this review
Responded 30 Aug 2016
Hello,

Thank you for sharing your concerns with us. It is through candid responses such as yours that enable us to continue to make improvements in our facilities and service. I hope we will have the opportunity in the not too distant future to win back your confidence in the Addison Springhill.

We hope to see you again soon.

Thank You,
Damien
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 28 August 2016

Very friendly receptionist who fulfilled our requests. The room was spacious and clean, just the pool was too small for a hotel like this one. Breakfast was good and the breakfast was neat. We would go back if we stayed again in Dallas.

Room tip: Room 501 is a good room, away from the road and is on the top floor
Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank JeMaSan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 August 2016

I stayed here for a weekend getaway. It was a nice hotel with clean, spacious rooms. It had a wet bar, microwave and mini fridge. It had free parking but I think they needed a little more lighting in the parking lot. I did not try the breakfast. The hotel had several teams staying there but it sounded pretty quiet to me.

The staff was nice, helpful and friendly. I cannot remember the gentleman's name but he was very helpful (tall, slim African-American man). He told me where to go to purchase a toll tag. I found the place but unfortunately, it was closed for the holiday weekend. When I returned to the hotel, he remembered and asked me if I found it and I told him it was closed. He gave me tips on how to get to places in the area without going on the tollway.

There were several nice restaurants and shopping in the area. It was also close to a nightlife spot I like to go to when I am in the Dallas area. They have shuttle service within a certain radius but it does not run on the weekends.

TIP: If you are driving a vehicle, I recommend you purchase a toll tag or you will receive a nice little package in the mail. Wish I had known this in advance!

I would stay here again and have my toll tag :)

Date of stay: May 2016
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
Thank C P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 August 2016 via mobile

Stayed from the 05th-09th August
Double suite was good, clean, bed comfortable and enough pillows.
Bathroom with bath shower and toilet, the wash basin and mirror is outside the bathroom.
There is a separate area with sink, coffee maker free tea and coffee, the fridge didn't seem cold but wow it does chill the items brilliantly.
There's an ice machine down the corridor which is great.
You'll also find an iron, ironing board and hairdryer in the room.
The breakfast was mediocre, cereal, toast, cakes, milk yoghurt egg and either bacon or sausage. Nothing major but something to keep you going.
The pool could do with a makeover, it's extremely small and uninviting.
Only complaint or moan I would have is the air con is loud, like sleeping next to a truck, and it's right next to the bed.
I would definitely stay here again, I work for a major airline and would have no problem recommending Springhill suites especially for the price.
Raymond on the front desk is a diamond, he was so friendly and would look anything up that you need to know.

The hotel is about 25 mins away from 2 outlet malls grapevine mills and Allen premium outlet, omg be prepared to spend!
It's also about 10 mins away from the Dallas galleria mall, Walmart and target. This is by car by the way.
You can walk to lots of eateries about 5 mins walk from the hotel but in 40deg heat I needed aircon!
Driving in Dallas is mad, the roads are crazy so be prepared before you go.
Hope this helps

Date of stay: August 2016
Trip type: Travelled with family
1  Thank toptotty66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 August 2016

I stayed at this hotel from August 4-7. The room is spacious. and clean. Double bed with a pullout couch, mini fridge and microwave. Bathroom is clean and spacious. Beds are okay-not the best, not as comfy as other hotels.

I appreciate that I was given a small bottle of water and a snack when I checked in as I was hungry and thirsty.

Hallways are clean and bright which is important for a single traveler like me. Front desk staff are very helpful. I attended a conference nearby and I broke my hills so I had to run out to the mall to get a new pair of shoes. The front staff emphatize with my dilemna and made arrangement for a shuttle to take me. I took the cab back but I appreciate the lift there.

Breakfast is standard. I think it's better than Holiday Inn myself, but still not as good as I want. But for a lower priced hotel, it's pretty acceptable. I appreciate that there is someone in the dining who is busy cleaning and doing the refills.

Tip: Shuttle service is only on weekends and up to 6pm on weekdays.

Room tip: Tip: Shuttle service is only on weekends and up to 6pm on weekdays.
Date of stay: August 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Bella8_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 August 2016 via mobile

The hotel is overdue for a makeover... No electrical outlets at the bed to support today's PDA's, the air conditioning unit was one foot from the bed - pointing directly at the bed - it's hot in Texas but, really.... Overall, the appearance is weathered, old and tired. Needs updating...

Date of stay: August 2016
Trip type: Travelled on business
Thank Flyby0161
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Springhill_Addison, Manager at Springhill Suites Dallas Addison/quorum Drive, responded to this reviewResponded 8 August 2016

Thank you for staying at the SpringHill Suites Addisn! We appreciate the feedback. We will share this message appropriately within our organization.

Wishing you safe and happy travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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