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Mirandarr

Decent place to sleep

3.0 of 5 bubblesReviewed 12 Jun 2023
This hotel was the perfect location for my trip! However, the pool was disgusting, the lobby was incredibly hot, and many items listed on the breakfast menu were not available during my stay. I would definitely consider staying here again if I don't plan on using it for anything other than a place to sleep!
Date of stay: June 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Radisson Hotel Dallas North-Addison, responded to this review
Responded 14 Jun 2023
Dear Mirandarr,

Thank you for staying at our hotel and for taking the time to write a review. Although our location was convenient, we apologize for the difficulty you experienced with our service. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (497)
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5 - 10 of 497 reviews
Reviewed 2 June 2023

The worst experience of any of my hotel stays from every hotel stays I've ever stayed at. They do not meet your accommodations and do what other hotels would do with out hesitation. I just wanted a refund, the lady on the phone who I spoke with was very kind, sweet, informative and just cared about my situation. The manager, no. Didn't give 2 sh*ts about anything I was saying. She ended up giving me 500 points to use in the future on their app, I looked up the 500 points and it's absolutely no where near the money I lost due to no refund. Maybe $5???
If your looking to stay somewhere for your family, yes it's beautiful and nice, but if you have any accommodations or issues... throw those out the window!

Date of stay: May 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Cara E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Radisson Hotel Dallas North-Addison, responded to this reviewResponded 6 June 2023

Dear 77carae,

Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. Please accept our apologies for any issues you had. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2023

Date of stay: May 2023
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Radisson Hotel Dallas North-Addison, responded to this reviewResponded 18 May 2023

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 May 2023

Date of stay: May 2023
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Radisson Hotel Dallas North-Addison, responded to this reviewResponded 15 May 2023

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 April 2023

I've booked through my organization and breakfast was included in it. My stay was just amazing, room and amenities were nice and clean. Breakfast served every morning was delicious and great hospitality.

Date of stay: April 2023
Trip type: Travelled on business
Thank Venkatesh_Visnapuram
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Radisson Hotel Dallas North-Addison, responded to this reviewResponded 1 May 2023

Dear Venkatesh_Visnapuram,

Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our breakfast, location and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2023

It was a good hotel, bed was clean and comfortable. Rooms were very spacious and private. It was in a good place too, Walmart just a couple minutes away and lots of restaurants to choose from.
Only complaint, pool was dirty. Would had liked to get in . Maybe next time .

Date of stay: April 2023
Thank sserra853052
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, General Manager at Radisson Hotel Dallas North-Addison, responded to this reviewResponded 11 April 2023

HI sserra853052,

Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, comfortable bed, and our clean and spacious rooms. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

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