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“Good hotel.” 4 of 5 bubbles
Review of BEST WESTERN PLUS Addison Galleria Hotel

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BEST WESTERN PLUS Addison Galleria Hotel
Ranked #12 of 21 Hotels in Addison
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good hotel.”
4 of 5 bubbles Reviewed 15 August 2012 via mobile

Stayed here 3 days recently. Great hotel for the price. Good breakfast quiet room & really easy to get on the tollroad. The front desk stay isn't that quick to help if you have a request, but they seemed busy, so for the price I thought that it was acceptable.

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank trishash79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW44669, Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review, 20 August 2012
Thank you so much for your review and we truly value your business. We hope you will come stay with us again soon.
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369 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Roland, OK
Level Contributor
120 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 13 August 2012

This hotel is a clean, spacious hotel. The rooms are large and very comfortable. The beds are great and the showers have good pressure. The breakfast looked good with sausage, eggs (the round pre-made ones like you get in a package at walmart), biscuits and gravy, waffles. It wasn't good though because the waffle iron burned every waffle into hard cardboard-like pieces, the sausage and gravy were cold (not an understatement), and the gravy was very, very salty.. burn your lips salty. I had to track down someone to furnish syrup for the hard waffles and had to play charades to demonstrate what I needed because they didn't speak English (oh, well, it is Texas after all). If it weren't for the breakfast I would give this hotel a 4. Another aggravating thing is that the electric went off in the night and no one was at the front dest to furnish any information. Several guests waited with me in the dark lobby with a flashlight for about 30 minutes for the desk clerk to make an appearance and all he grunted at us before scurrying off was "I think the building next door is off too." It looked like we were the only hotel with out electric as everyone around us still had lights.
I only paid $34 for the night for two queen beds so it's hard to really complain. I definitely got a bargain.

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JimboInTheHouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW44669, Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review, 14 August 2012
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The power outage unfortunately, did include the entire block to the north side of the building. With regards to breakfast we have built our breakfast based on customer request's and reviews. Most have given great reviews, as we do value your opinion, we will also take your input and make adjustments. Thank you and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norman, Oklahoma
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 9 August 2012

When looking for a hotel in the DFW metro, this one instantly caught my eye being just north of downtown Dallas and in a good suburb. Great experience with the hotel and a great price compared to other rooms in the area! This has now become my "go to" hotel when I stay in the DFW metro area now.

  • Stayed April 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brady K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW44669, Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review, 11 August 2012
Thank you so much for your feedback as we do value your opinoin. We look forward to having you come stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chino, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 27 July 2012 via mobile

The 2nd worst hotel Ive stayed at. There was crickets infesting the place! I talked to staff including a manager and they claim it's normal! Ok crickets OUTSIDE the hotel yes very "normal" but really in the room? Will not return and it was over priced !

  • Stayed July 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank terry k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW44669, Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review, 31 July 2012
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Unfortunately, in this part of Texas the crickets are bad this time of year. We have a proffesional treat our property with earth friendly products every two weeks all year around. Sadly, there is the occasional cricket that makes it back into a room and again, I apologize. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, TX
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 21 July 2012

Writing this review in their lobby as in-room internet is so poor it might as well be non-existent. Price is right but I guess you get what you pay for. Though in today's day and age one would think internet would be a pretty simple thing to get right. Wi-fi access in room is just plain horrible - if you can connect, plan to be knocked off continually. There is reliable in the lobby by the business center, but not exactly what should be provided these days. Until they get this fixed, in-room internet should be removed from the list of amenities at this hotel.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Austin_Tvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW44669, Manager at BEST WESTERN PLUS Addison Galleria Hotel, responded to this review, 23 July 2012
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am truly sorry that you had problems with the internet, our connection and speed does meet the specified requirements and this is the first complaint we have had on this issue so I will be looking into this immediately. Thank you for your input as we do value your opinion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Addison Galleria Hotel

Property: BEST WESTERN PLUS Addison Galleria Hotel
Address: 14975 Landmark Boulevard, Addison, TX 75254-6709 (Formerly Comfort Inn by the Galleria)
Phone Number:
Region: United States > Texas > Addison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Addison
#9 Family Hotel in Addison
#10 Business Hotel in Addison
Price range (per night): ₹ 5,236 - ₹ 7,264
Hotel Class:2.5 star — BEST WESTERN PLUS Addison Galleria Hotel 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
The ALL-NEW Best Western Plus-Addison Galleria Hotel is located in the heart of Addison-North Dallas, only minutes from the famous Dallas Galleria and North Park Mall. Major attractions are Cavanaugh Flight Museum, Cotton Bowl - Fair Park, Dallas Convention Center and Addison entertainment district with over 175 restaurants in the area. Business travelers will find this location convenient to major corporate offices in the Addison and North Dallas, Addison Airport. We offers comfortable rooms with microwaves, refrigerator, Complimentary Deluxe Breakfast, internet, business center and after a long day you can enjoy our outside pool. We welcome all church and sports groups and family reunions with over 40 rooms with double queen beds and only minutes away from Frisco, Plano and Carrollton where most of the tournaments are being played. All new beddings, flat panel TV's with HD channels. Many enjoyable venues within walking distance. ... more   less 
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Also Known As:
Comfort Inn Fort Worth
Dallas Comfort Inn

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