I’ve stayed at this hotel multiple times and it has been wonderful experience every time! The staff members are always very accommodating and friendly! The rooms are very clean and comfortable! The gym area is always clean and ready for my daily workout. The pool area is beautiful and well maintained.
Thank you for your amazing review and for being such a loyal guest! We’re thrilled to see each of your stays with us has been an excellent experience. It’s fantastic to hear our team’s friendly and accommodating service, along with the clean and comfortable rooms, have contributed to your enjoyable visits. We're also glad you appreciate our fitness center and beautiful pool area. We look forward to welcoming you back for many more wonderful stays at Home2 Suites Dallas Addison! Thank you again for your kind words!
Sincerely,
Kris Hannon, General Manager
Home2 Suites Dallas Addison
Most comfortable bed to lose yourself in. All you could ask for in a perfect quiet getaway in the heart of Addison with plenty of fabulous restaurants in the area to have nice drinks and food then stumble back to the hotel 🔥 ..................
Thank you so much for your outstanding review! We're delighted to hear you had a relaxing and enjoyable stay with us. It's wonderful to know our comfortable Serta Suite Dreams bed with microfiber sheets helped you unwind and enjoy a restful night’s sleep. We're also glad you enjoyed the vibrant Addison area with its fantastic dining options. We look forward to welcoming you back for another peaceful getaway soon! Thank you again for choosing Home2 Suites Dallas Addison.
Sincerely,
Kris Hannon, General Manager
Home2 Suites Dallas Addison
The hotel is fine, but I felt robbed with the EV charger in premises.
I plugged my car, it charged for 2 hours and they charged me $50 because I didn’t unplug it after 2 hours.
I contacted the hotel (Mercedes answered to me) and told me they didn’t have anything to do with the charger.
The receipt I got says "Price set by Magnolia Lodging Development, LLC". I contacted ChargePoint and they told me they didn’t have anything to do with the pricing neither.
They should post a big sign saying that you’re only allowed to charge your car for 2 hours.
Thank you for sharing your feedback regarding your recent stay. We are glad to hear you found the hotel satisfactory, but we sincerely apologize for the confusion surrounding the EV charging situation. Your experience is important to us, and we appreciate you bringing this to our attention. We understand how frustrating unexpected charges can be. Our charging stations operate on a per-hour basis, and we regret any miscommunication regarding this policy. If you have any further questions or concerns, please feel free to reach out directly. We value your input and hope to provide a better experience on your next visit. Thank you again for your feedback!
Sincerely,
Kris Hannon, General Manager
Home2 Suites Dallas Addison
I came for a medical training at Acumed.
I was robbed at the hotel room 324 during the day 16th and/or morning 17th
on the day 15th at night, I keep my wallet inside my laptop bag pack, with my passport and other documents, because I didn't want to take it with me.
My bag pack never go outside of the room hotel.
My wallet never go out from my bag pack since night 15th, I keep all my stuff including my wallet inside my bag pack. All My documents passport,
and other cards was inside, Just my wallet were missing.
My wallet was taken from inside my bag pack.
Another issue is, today 17th August 2024.
I left my iPhone charger and wire, connected at the bathroom ( I charged my phone this morning), when I came back to the room, won't be there. After check out 1.5 hours later room has already cleaned for the service people. There is no reason not to report it or gave me back my phone charger
The front desk man told that he has no reports of my iPhone charger and wire. Definitely has to be reported so that phone charger was also robbed, and no reports about it, no forgiven stuff.
I have no answer from manager yet. They told me call back on Monday.
I would like to have it back my wallet and my money around $5000 US dollars and also my phone charger.
I have no, any doubts, that I was robbed at my room 324 Hilton hotel. That happens during the day 16th and 17th after I did my check out they didn't have me back my phone charger, front desk man just said they didn't found anything.
We take any and all allegations against our hotel and staff very seriously. After following our established protocol and conducting a thorough investigation, we have discovered these allegations have been unfounded. Please rest assured we are committed to maintaining the highest standards of service and integrity.
Sincerely,
Kris Hannon, General Manager
Home2 Suites Dallas Addison
We went to Dallas to see the Dallas game. We have stayed at this hotel before and again we had a great experience. Everyone from housekeeping to reservation was friendly and bc most helpful as our car’s battery had died. Every one was pulling together to help us. Breakfast gave us a variety to rant and Luis assisted me in making sure I my breakfast was just right. Would we come again? Yes, it’s our home away from home.
Thank you for sharing your excellent experience at Home2 Suites Dallas Addison. We appreciate your loyalty and are grateful you chose to stay with us during your Thanksgiving holiday. It was our pleasure to provide a delicious breakfast and comfortable accommodations! Our amazing staff always strives to go the extra mile for our guests; we look forward to welcoming you back again soon.
Sincerely,
Kris Hannon, General Manager
Home2 Suites Dallas Addison
