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Carlos J

Pick this place!!!

5.0 of 5 bubblesReviewed 15 Sept 2024
This place was perfect! A true reflection of the website, staff was GREAT, the entire facility was clean, inside and out including the pool. There’s so many food and entertainment venues, which are all in walking distance, on your visit if you’re not familiar with the area, just use the Addison Visitors & Restaurant Guide that’s provided in your room. Our purpose for the trip was to attend the Rocket League Championship (RLCS) Tournament @ Dickies Arena Sept 13-15, 2024.
I will warn you, if you’ve never been here, there’s a lot of freeways and tolls, but if that’s your only issue like me, you’ll have a Wonderful stay when booking this place.
Date of stay: September 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (49)
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Reviewed 3 September 2024

The room smelled of mold/mildew. We informed the front desk the next morning and asked for our room to be cleaned while we were out from 10a-3p the room was never cleaned and the smelled never addressed, we sprayed lysol and air fresher to mask the smell - didn't work.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AliMichelle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 July 2024

Very nice hotel and what we expect from a national chain. The Hotel is very clean and modern. The rooms were also very clean which we appreciated. The continental breakfast was good and served hot. Staff were extremely friendly and helpful. I will definitely stay here again.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 April 2024

Great location, guest service is the best! Housekeeping do a great job! Lots of food places in walking distance from the hotel.

Room tip: Excellent location, everyone is super friendly but professional.
Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trish T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 February 2024

Great place to stay! Super friendly staff. Housekeeping does a fabulous job! Keep up the good work! Place smells really good from the moment you walk into the front. Close to restaurants, even walking distance. Seems like a safe area. I will stay again.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Trish T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Reyes, Sales at Holiday Inn Express & Suites Dallas North - Addison, an IHG hotel, responded to this reviewResponded 28 February 2024

Thank you for your kind words and positive feedback! We're delighted to hear that you enjoyed your stay with us and found our staff to be friendly and accommodating. It's wonderful to know that you appreciated the cleanliness of our rooms and the pleasant aroma upon arrival. We're also glad to hear that you found our location convenient and safe. We look forward to welcoming you back on your next visit!

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Reviewed 20 November 2023

The hotel GM staff is GARBAGE. I actually had a decent stay, with the other manager who actually cares about there guest. Trish was the best. But GM Tony Reyes is the reason I will never book a ihg in my life. Gah, it’s repulsive that this man made me leave the hotel and stand in the rain and I couldnt rebook the hotel bc I had a a few dirty towels and left a speck of washable paint on the counter and a couple drops on the sheet. Like, it would take 2 seconds to do manual labor and wipe it off. When at the end of the day he could have been way more professional, and just told me face to face since he lives on the property. But he didn’t. And it was super upsetting to see that a grown man who throw such a fit over washable paint. Like I’m dumbfounded after I checked out and was waiting to check in to the new room, that I was forced to leave because one towel and one sheet had a drop of black washable paint on it.. pls if someone can make any sense of this to me. I would actually have a little more respect for that man, and it’s not like it’s my job to make sure he could handle a situation like a professional or a even just a man in general who approached me in sweatpants, who says he doing his job. Especially when he stayed up all night flirting with the overnight girl working the front desk. I thought that was the overnights girls boyfriend last night just hanging out. Till today when the same dude in the same sweat pants has the audacity to tell me he’s the GM, and was telling me he was going to call the police if I didn’t leave. lol bro. You just lost a valued customer, and not me or you can’t blame anybody else but yourself. Thanks for that unpleasant experience.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank seth p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services HIEDALXS, Guest Services / Front Office at Holiday Inn Express & Suites Dallas North - Addison, an IHG hotel, responded to this reviewResponded 26 November 2023

I'm truly sorry that you didn't have the best experience, as this is not our typical customer feedback. We strive to have clean rooms, excellence customer service,and professionalism. In order to have excellent customer service, Our GM spends time training with new staff. Per our policy, guest with unpaid reservations are expected to leave in a timely manner. This allows us to accommodate new reservations. In addition, we have the right to refuse service for reasons that include property damage and unpaid reservations. If you have questions regarding IHG's policy contact the hotel directly at 972-239-5010 and press option 3.

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