Booked through hotels.com, went to check in, was denied service, yet still charged. Called hotels.com (Thinking no biggie', just a mistake) They called Royal Extended Stay, The person who answered their call denied that we had ever even being there!! I had been staying with them almost a month! My friend Josh (Who the room was for) was staying at the front hotel (yes two hotels, one parking lot) was paying too much (for not booking on-line) so I booked for him. Went with him to check in (booked with lap-top from my room there) watched them deny his room (already booked N paid) then proceed to charge me (3 times) $97.65 on 06/21/2011 -$97.50 on 06/24/2011-$33.00 on 06/27/2011!!!!
On top of all that, Terrible business ethics, run down buildings, I think they have a brothel on the weekends (seriously!!) They rent out a room to the right of the front office to something of the sort, one of the people that finally answered in the office was TERRIBLY RUDE (I couldn't believe the profanity they used to a customer, my friend),
plus, if you need drugs just hang out in the parking lot after dark, some of the people who rent weekly (live there permanent) will take care of those needs.....
I wish I didn't have to type this.... I love to give praise, or leave it be. However, with what I have experienced here I feel it is my duty to try & prevent someone else from having a similar horrifying experience. Lesson, cheapest ISN"T always best...
Michael Chappell & Family
- Official Description (provided by the hotel):
- The Royal Extended Stay is 2 miles from the McGhee Tyson Airport. Only 6 miles south of Louisville, and 10 miles north of Knoxville, you are an easy commute to all the area attractions. The Airport Auto Auction is 1.4 miles north, University of Tennessee 10 miles north, and the Great Smoky Mountain National Forest less than 40 miles. The Royal Extended Stay Alcoa offers free high speed internet access, free parking, and guest laundry facilities. All rooms feature microwave, mini fridge, free local calls, cable TV, and electronic door locks. ... more less
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- Also Known As:
- Royal Extended Stay Alcoa Hotel Alcoa