There are good and not so good things to report about this hotel. I've stayed here before and this visit was the worst time I've had here although the staff did try to make at least some of it better.
Before continuing, there is a baseline I use for all hotels and it's fairly simple: 1) Is it clean? 2) Does everything work as it should? Regardless of the price or fanciness we all as travelers have a right to expect a clean hotel where everything works as it should (and yes, I know light bulbs burn out and then the test is how efficiently repairs are made). Clean means many things, of course, and not just "spotless" but also is the envoronment (air, etc.) clean as well. Think of it this way. There's little reason a hotel should not be close to the same shape it was in the day it opened if maintenance is diligently performed. As for things working the way they should, this also includes design, ergonomics, etc. Times change and modifications are often needed to keep up. For example, this hotel does have a few handicapped parking spaces but if you're, say, elderly or infirm and not "officially" handicapped, it's a VERY long hike from a distant single parking lot with walking up stairs. They give a lot of excuses about this situation but it needs to be addressed, even if it means building a walkway underground, overground or whatever. No sane hotel designer today would design a place so poorly.
This is not to say this place is all gloom and doom or falling apart. There are bright spots and good intentions. For example, the front desk folks have always been friendly and pretty efficient (although there was a temporary backup until another desk attendant came back from her break).
This is a hotel from the 1960's or very early 1970's and the design shows this. The rooms are not terrible. Even the smallest is a decent size. Lighting could be a bit better. Beds are OK. The clock radio is modern and works. Phones at both the nightstand and desk. Desk is fairly large and has a couple of hard to find outlets on the side. The usual hotel room heater, of course, regulated by a thermostat out of the 1960's or 70's that needs updating. Room furnishings were in decent shape but fairly somewhat spartan for a Hilton (in fact, Hilton Garden Inns will have better furnishings, including a microwave and refrigerator which this place lacks). Food is available until at least until 11 p.m. which is to accomodate flight crews. The bathrooms have been remodeled. The shower pressure is fair, not spectacular. Towels are good. There was a problem with water temperature cooling down a little and then a momentary uptick -- not a blast -- of hot water (not as bad as an old truck stop shower, to be sure, but more modern places usually don't have this problem which is fairly slight, to be fair).
The room was a little dusty and didn't smell very fresh. There are no window to open for fresh air. There was an ice bucket with a plastic bag liner which was almost impossible to open. Flat screen TV, which was nice. Free WiFi was available but a little slow and the codes kept changing. (Given that this property isn't next to the road or anything except a runway and rental car maintenance bays there's no need for access codes. Time to chuck them.)
I experienced housekeeping and maintenance issues. The shower head was malfunction but it was replaced the same day I mentioned it, which is good. The carpet was frayed at the bathroom door (never good as it some hotels it could lead you to step on a carpet nail). The handle was falling off the closet door but was fixed at the same time as the shower head. (Again, things can break and these repairs were made but still the hotel has employees in these rooms daily so you have to wonder why the employees didn't see what needed to be fixed!) The bathroom sink worked just fine and the drain was not slow.
I left a two liter bottle of Diet Pepsi in my room. It was nowhere near a garbage can but it was tossed out by housekeeping. Same for the blade protective cover for my raxor. The night manager did get me a couple of cold cans of soda to make up for housekeeper's mistake but I did have to trudge down to the front desk at 11 p.m. and wait while I had a lot of things to get done before I could sleep.
This is a long review because I wanted to be fair. This isn't a place about which I would say "don't stay here." Nonetheless it needs more TLC and updating. Think of it this way. There's a newer Courtyard across the highway where things are usually clean, up to date and work as they should. Almost as much can be said for the neighboring Fairfield Inn (although it could use just a little TLC and maintenance as well). So, unless you get a good deal at the Hilton, why stay there? (Note: there are some hotel properties in this area which, well, you might as well sleep in your car and shower at a campground.) By no means is the Hilton bad but there are better alternatives nearby. If the Courtyard and the Hilton were priced the same, then I'd choose the Courtyard. It wouldn't take a lot to make this hotel more competitive but the owners have to make that commitment and then be unrelenting in sticking with it.
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- Also Known As:
- Hilton Knoxville Airport Hotel Alcoa
- Hilton Hotel Knoxville Airport
- Hilton Hotel Alcoa
- Hilton Alcoa
- Alcoa Hilton