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“Not horrible but needs improvement” 3 of 5 bubbles
Review of Hilton Knoxville Airport

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Hilton Knoxville Airport
Ranked #1 of 15 Hotels in Alcoa
Plesant Prairie, WI
Level Contributor
132 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Not horrible but needs improvement”
3 of 5 bubbles Reviewed 24 April 2012

There are good and not so good things to report about this hotel. I've stayed here before and this visit was the worst time I've had here although the staff did try to make at least some of it better.

Before continuing, there is a baseline I use for all hotels and it's fairly simple: 1) Is it clean? 2) Does everything work as it should? Regardless of the price or fanciness we all as travelers have a right to expect a clean hotel where everything works as it should (and yes, I know light bulbs burn out and then the test is how efficiently repairs are made). Clean means many things, of course, and not just "spotless" but also is the envoronment (air, etc.) clean as well. Think of it this way. There's little reason a hotel should not be close to the same shape it was in the day it opened if maintenance is diligently performed. As for things working the way they should, this also includes design, ergonomics, etc. Times change and modifications are often needed to keep up. For example, this hotel does have a few handicapped parking spaces but if you're, say, elderly or infirm and not "officially" handicapped, it's a VERY long hike from a distant single parking lot with walking up stairs. They give a lot of excuses about this situation but it needs to be addressed, even if it means building a walkway underground, overground or whatever. No sane hotel designer today would design a place so poorly.

This is not to say this place is all gloom and doom or falling apart. There are bright spots and good intentions. For example, the front desk folks have always been friendly and pretty efficient (although there was a temporary backup until another desk attendant came back from her break).

This is a hotel from the 1960's or very early 1970's and the design shows this. The rooms are not terrible. Even the smallest is a decent size. Lighting could be a bit better. Beds are OK. The clock radio is modern and works. Phones at both the nightstand and desk. Desk is fairly large and has a couple of hard to find outlets on the side. The usual hotel room heater, of course, regulated by a thermostat out of the 1960's or 70's that needs updating. Room furnishings were in decent shape but fairly somewhat spartan for a Hilton (in fact, Hilton Garden Inns will have better furnishings, including a microwave and refrigerator which this place lacks). Food is available until at least until 11 p.m. which is to accomodate flight crews. The bathrooms have been remodeled. The shower pressure is fair, not spectacular. Towels are good. There was a problem with water temperature cooling down a little and then a momentary uptick -- not a blast -- of hot water (not as bad as an old truck stop shower, to be sure, but more modern places usually don't have this problem which is fairly slight, to be fair).

The room was a little dusty and didn't smell very fresh. There are no window to open for fresh air. There was an ice bucket with a plastic bag liner which was almost impossible to open. Flat screen TV, which was nice. Free WiFi was available but a little slow and the codes kept changing. (Given that this property isn't next to the road or anything except a runway and rental car maintenance bays there's no need for access codes. Time to chuck them.)

I experienced housekeeping and maintenance issues. The shower head was malfunction but it was replaced the same day I mentioned it, which is good. The carpet was frayed at the bathroom door (never good as it some hotels it could lead you to step on a carpet nail). The handle was falling off the closet door but was fixed at the same time as the shower head. (Again, things can break and these repairs were made but still the hotel has employees in these rooms daily so you have to wonder why the employees didn't see what needed to be fixed!) The bathroom sink worked just fine and the drain was not slow.

I left a two liter bottle of Diet Pepsi in my room. It was nowhere near a garbage can but it was tossed out by housekeeping. Same for the blade protective cover for my raxor. The night manager did get me a couple of cold cans of soda to make up for housekeeper's mistake but I did have to trudge down to the front desk at 11 p.m. and wait while I had a lot of things to get done before I could sleep.

This is a long review because I wanted to be fair. This isn't a place about which I would say "don't stay here." Nonetheless it needs more TLC and updating. Think of it this way. There's a newer Courtyard across the highway where things are usually clean, up to date and work as they should. Almost as much can be said for the neighboring Fairfield Inn (although it could use just a little TLC and maintenance as well). So, unless you get a good deal at the Hilton, why stay there? (Note: there are some hotel properties in this area which, well, you might as well sleep in your car and shower at a campground.) By no means is the Hilton bad but there are better alternatives nearby. If the Courtyard and the Hilton were priced the same, then I'd choose the Courtyard. It wouldn't take a lot to make this hotel more competitive but the owners have to make that commitment and then be unrelenting in sticking with it.

  • Stayed April 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 6530bx4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, 25 April 2012
Thank you for your comments concerning your recent stay at our hotel. I appreciate the feedback, as it helps me to see what areas of the hotel operation need improvement. I want to sincerely apologize for the problems you experienced with maintenance and housekeeping. I assure you I will take action to make sure this does not happen again. The hotel opened in 1982, and has undergone major renovations, and we continue to monitor and update, having recently added new 37" HDTV's and guest room desk chairs. We strive for clean rooms, great food, and friendly service to each and every guest! I hope you will stay with us again the next time you are in Knoxville.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (109)
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English first
Harrogate, Tennessee
2 reviews
3 of 5 bubbles Reviewed 23 April 2012

We stayed over nigt befoer our flight out the next morning. Within walking distrance to the airport and they let you park and fly. Althought the hotel is not new is is very well kept and updated. The rooms are nice and spacious. Warning the Lobby and lounge are open to al floors which makes it a little noisy. Otherwise, nice stay.

  • Stayed April 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank shannon_cannon6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, 25 April 2012
Thank you for the nice comments concerning the Hilton Knoxville Airport. I am glad you enjoyed your stay with us, and hope you choose us again the next time your travels bring you to Knoxville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bombay
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 15 April 2012

its a great location for people flying in and out of the airport. can walk from the terminal to the hotel. i have read other reviewers issues about checkin and room quality but i did not face any issues. i was satisfied and rested well, ate well after a long trip.

  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EagleEye_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, 16 April 2012
Thank you for the nice comments concerning your recent stay at the Hilton Knoxville Airport. I am glad you enjoyed your stay with us. We are connected to the Knoxville airport terminal by a covered walkway, and offer complimentary wireless internet. Our goal is 100% guest satisfaction and always strive for quality clean rooms, great friendly service, and super food. I do hope you will stay with us again the next time you are in Knoxville!
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Level Contributor
99 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 bubbles Reviewed 13 April 2012

Hospitality is apparently nonexistent with the front desk staff. The gentleman who checked me in never made eye contact with me one time. He acted as if it were an inconvenience for me to be checking in to the hotel. This is a very old and outdated property. It appears they have tried to update this hotel but the bathrooms are very small with extremely low ceilings. I was at first put in a room on the airport side but as soon as I walked in an airplane took off and it sounded as if it were coming through the wall. Would highly recommend a room away from the airport runway! Also the pool area and hot tub are extremely old, especially the hot tub. It is very awkward in shape and the concrete is very rough and uncomfortable. One evening there was a reception and we weren't even able to use the pool area. Such a disappointment!

Room Tip: Stay on the opposite side of the airport runway!
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  • Stayed December 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Runnermom3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, 16 April 2012
Thank you for your feedback on your stay with us. I want to apologize for the poor service from the front desk..this is totally unacceptable to me and I will take action to make sure it never happens again. We are continually updating our hotel, having recently added new 37" HDTV's and desk chairs in all guest rooms. We will continue to update all areas of the hotel in order to provide an excellent place for you to stay when in Knoxville. I do hope you will choose to stay with us again the next time your travels bring you to Knoxville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockbridge, Michigan
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 2 April 2012

Walking distance to the airport, very clean. One of the best non resort pools I have seen in a long time. Food selection at the restaurant does not cater to kids.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hunter22375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, 4 April 2012
Thank you for your comments concerning your recent stay at the Hilton Knoxville Airport. I am glad you enjoyed your stay with us! The Hilton Knoxville Airport is very convenient to Knoxville McGhee Tyson airport with a covered walkway connecting us to the terminal. I appreciate the feedback on the restaurant catering to kids. I will meet with Fred Weekley, Food & Beverage Director, to discuss this issue and take action to improve in this area. I do hope you will stay with again the next time your travels bring you to Knoxville.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Knoxville Airport

Property: Hilton Knoxville Airport
Address: 2001 Alcoa Hwy, Alcoa, TN 37701-3163
Phone Number:
Region: United States > Tennessee > Alcoa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Alcoa
#4 Business Hotel in Alcoa
#5 Family Hotel in Alcoa
Price range (per night): ₹ 8,843 - ₹ 13,429
Hotel Class:3.5 star — Hilton Knoxville Airport 3.5*
Number of rooms: 236
Reservation Options:
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Also Known As:
Hilton Knoxville Airport Hotel Alcoa
Hilton Hotel Knoxville Airport
Hilton Hotel Alcoa
Hilton Alcoa
Alcoa Hilton

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