Checked in last night and was NOT impressed with what I saw in room 214. The room was very dingy and felt dirty. My son wasn't impressed at all, but he plopped himself on his bed to check out the wi-fi. I went to use the bathroom and was NOT impressed with what I saw there. There was black gunk underneath the rim and the toilet seat was covered with dry urine. I made a beeline back downstairs and told the girl that I wanted to switch rooms and explained why.
This is the kicker. She asked me if we had used anything in the room, and I said no, just that my son had plopped himself on the bed. She asked me if I could straighten up the covers!!!!!! What!!!! Here I am explaining to her that this room is unacceptable and she wants us to straighten up the covers for the next guest?
I got new keys to room 204, and went to check the room out. This room is no better than the last one. The bath tub was not washed at all, the toilet had dirt underneath, the toilet paper spindle holder fell, the AC unit is missing the grid, part of the floor baseboard is coming off the wall. The floor lamp was plugged in but was placed at the other side of the room, thus having the cord going across the room where someone could easily trip over it. The fridge needs to be defrosted and the microwave needs to be cleaned. If you notice I'm using present tense because we're still in the room, but I'm not happy here. The coffee maker is dirty, and I don't mean just a speck here and a speck there. I don't think anyone in their right mind would use it to make coffee. That belongs in the garbage. The headboards are dusty, the lampshades are dusty, there's debris behind the nightstand, and the list goes on.
I used to be a housekeeping supervisor at one of the casinos in Atlantic City and I know what a clean hotel room looks like and I say, 'shame on you' supervisor for not inspecting these rooms that are punched in as Clean and Vacant when in fact they are not...at least not to my standards. Housekeepers will cut corners left and right, I know because I used to be one before I actually became a supervisor, but if the supervisor is not doing his or her job, the housekeeper will slack as well and that's when everything goes downhill.
Breakfast this morning was unspectacular, but what can I expect? It's a continental breakfast. Frozen french toast, cold bagels, small corn muffins, two types of cold cereal, coffee and orange and apple juice, although the apple juice dispenser was dispensing water.
The employees are quite friendly and when I ended up at front desk asking where the ice machine was (I couldn't find any signs directing me in the right direction), the young man behind the counter offered to get the ice for me. There's only one ice machine and it's on the first floor. The swimming pool looked okay, but no one was using it.
We're staying here for a youth winter camp which started yesterday and ends this evening, but I chose to stay one more night as we have a long drive and I don't want to drive back home tonight. I seriously doubt I will stay here again. I don't care about the dinginess, but cleanliness and next to holiness, and the two rooms I saw, 204 and 214 are not clean.
I have to say, however, the the beds and pillows are quite comfortable and the free internet is speedy.
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- Also Known As:
- Howard Johnson Inn & Suites - Dorney Park And Allentown Hotel Allentown
- Howard Johnson Inn And Suites - Dorney Park And Allentown
- Howard Johnson Hotel Allentown
- Howard Johnson Allentown