We stayed at the Palm in January and were very, very disappointed. While reviewers found their room charming and cozy, we found it small, cramped, without a closet or place to set aything down, poorly lit, poorly heated with uncomfortable pillows. Of course, you could get a more comfortable pillow for $2.00 extra per night.(!) The front office doesn't open until 8:30. Since there are no coffee makers in the room, that means no coffee before 8:30. And, no decaf coffee available at all. Then, if you cancel the rest of your stay because of the unsatisfactory conditions, they charge you a $15.00 cancellation fee. I simply don't understand the rave reviews. Maybe in the summer the gardens are beautiful, but certainly in the winter without them it's difficult to understand the attraction.
- Official Description (provided by the hotel):
- Step outside of the ordinary. Guests enjoy award-winning gardens, mature trees, and lawn seating areas that are as welcoming as they are comfortable. Cottage-style guest rooms and sumptuous fireplace suites available. In summer and fall, you'll enjoy an inviting new pool concept complete with private cabanas, and soothing water features. Guests enjoy flat-screen TVs and both complimentary wireless internet and parking. Conveniently located across from the university. ... more less
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- Also Known As:
- The Palm Hotel Ashland
- Palm Hotel Ashland