When questioning the front desk about the authorization amount and charges made to my room, the staff was very rude to me. The comment was "It's not my fault you used a debit card to pay for your stay". The staff also mistakenly charged my debit card for lift tickets I did not purchase. The failed to follow up with me for any resolution to the situation. The general manager and front desk manger were very short with me and made no attempt to smooth over the situation. I expressed that I would not be returning to the Stratford Inn again and it was clear they were not concerned about the lost business. Also, the hot tub was dirty with a slimy film in it. I would reccommend finding a different place to stay when visiting Ashland.
- Official Description (provided by the hotel):
- The Stratford Inn has evolved into a "home away from home" for many people who have been staying with us for over three decades, as well as our first time visitors who happen upon us. Our location, heart for hospitality and love for our community is what elevates the Stratford Inn as the cleanest, friendliest and most comfortable place to rest while visiting our incredibly special town. ... more less
- Reservation Options:
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- Also Known As:
- Stratford Hotel Ashland