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All reviews deluxe studio manila bay robinsons mall small balcony kitchen area robinson's place the general manager swimming pool electric kettle comfortable bed free upgrade night life booked this hotel complete amenities great room walking distance metro manila
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8 - 13 of 303 reviews
Reviewed 5 October 2018

The check-in was fine, no issues. My booking was a deluxe room a bit small, but due to renovation noise a floor up, transferred to an upper level in a premier larger room which was comfortable with the harbour view. There is a swimming pool only 2 person laps at a time and a gymnasium. The place is well secured by 24 hrs security guards. The wifi worked fine from the room. The check-out was probably the fastest ever experienced, just gave the room and security cards and out. The downside is minor issues with the previous customer kept safety box locked, couple of kitchen tiles needs attention and door room key did not work at times and the Aircon required gassing.

Friendly personnel at this hotel/condo always prepare to assist and close to Shopping complex.

Make sure safety boxes are left open from previous customers and have to have those tiles fix at kitchen area.

Close by: 7/11 - Shopping complex - Massage parlors - Restaurants - Casino - street foods - Red light district area.

Room tip: Rooms around the elevator cages are noisy 24/7
Date of stay: September 2018
  • Trip type: Travelled solo
    • Location
    • Sleep Quality
    • Service
Thank 2,42,756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded 11 October 2018

Dear 242756

Thank you choosing Regency Grand Suites!

Your whole RGS family is very delighted to know that you had a wonderful time during your stay.

However, Please accept our apology on some of the issue re ac, tiles and lock.

Giving our valued client plesurable stay is our main priority, and for that please be informed that we are already on the process of procuring split type ac's to replace the window types as well as we already have an ongoing renovation of the room tiles.

We hope to welcome you back again and see the improvements!

Best,
Karen Ang Niegas
09989701860
niegasrgs@gmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2018

First: great location, opposite to Robinson Mega store and walk able to Manila Bay
and Rizal Parks
Second: about the room: I stayed in a half bay view room, it was a great view and the
room is spacious and it has a kitchenette, Wifi worked well
hotel facilities: nice big pool, clean and cooling, gym is also available
Third: about the security: they checked everyone entering and leaving the building,
I felt very safe staying there
Fourth: affordable and practical

Very minor downsides: noisy aircon and tv remote did not work during my stay, but the
positives notes definitely outweighed these, would stay again!

Room tip: higher floor with bay view
Date of stay: July 2018
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
1  Thank DerrickNgMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded 10 September 2018

Dear DerrickNgMel

Thank you for staying with us!

On behalf of your whole Regency Grand Suites Family, Thank you for your kind words. We are delighted to know that you had a pleasant stay.

I personally spoke to the Housekeeping Supervisor re your remote control concern and rest assured that they will perform functionality test in all rooms to prevent this from happening again.

We hope to welcome you back!

Best,
Karen Ang Niegas
09989701860
niegasrgs@gmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2018 via mobile

My room had a breathtaking view of the city and the bay.

Staff were very friendly and respond quickly to requests.

The best part is the location. Many bars around.

Robinsons is within walking distance.

Date of stay: August 2018
Trip type: Travelled solo
1  Thank jeffreyviet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded 21 August 2018

Dear jeffreyviet

Thank you for choosing to stay with us!

We are glad to know that you enjoyed the view from your room, most especially we appreciate your commendations to our staff.

We hope to welcome you back again whenever your travels brings you to Manila.

Best
Karen Ang Niegas
09989701860
niegasrgs@gmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2018

It was a very clean and beautiful hotel room, with an amazing view of the skyline of Manila from the balcony. The staff was very supporting whenever I needed anything (for example, a very nice employee named Dang drove me to the airport.) Would recommend very much!

Date of stay: July 2018
Trip type: Travelled solo
Review collected in partnership with this hotel
Thank achmie669583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded 30 July 2018

Dear achmie669583

Thank you for choosing Regency Grand Suites and for your kind words.

Your whole Regency Grand Suites Family is very delighted to know that you enjoyed your stay. Your commendation to Dang will surely be shared with her.

We hope to welcome you back on your next trip!

Best
Karen Ang Niegas
09989701860
niegasrgs@gmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2018 via mobile

We held the despedida of my friend in your place and it was incredibly amazing! I'm amazed with the view and the room was perfect. The staff were courteous and hospitable. I can name a few like MJ and Roi who were really helpful to maintain the cleanliness of our room. Dang who's been so accomodating and lead all of our guests (who arrived late and one by one) to our room. Jervis and Bea who assisted us with all smiles on their faces and we felt the sincerity with their assistance during our check in. We will definitely come back and recommend you to our friends! Keep up the good work!

Date of stay: June 2018
Trip type: Travelled with friends
1  Thank iamredjvelvet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarenRGS, General Manager at Regency Grand Suites, responded to this reviewResponded 30 July 2018

Dear iamredjvelvet

On behalf of your whole Regency Grand Suites Family, Thank you for taking some of your time to write us a review!

We are very delighted to know that you had a wonderful stay. Your commendation to our staff will be surely shared with them.

See you on your next tip!

Best,
Karen Ang Niegas
09989701860
niegasrgs@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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