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Reviewed 7 December 2016

Booked a room for a wedding reception.
1) Parking is bad, but valet service was quick
2) Check in was fast
3) Elevators were clean but old. Scary squeeks.
4) Corridor to room were well lit
5) Room was clean, good size
6) Beds were firm, and linens were clean and crisp
7) Bathroom clean and good size.
8) Staff were quick to serve but at a distance when not needed

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank 1314SandraC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Manila Hote... T, The Manila Hotel Team at The Manila Hotel, responded to this reviewResponded 8 December 2016

Greetings from The Manila Hotel, the country’s flagship hotel!

We at The Manila Hotel value your stay with us. It is our great honor to be of service to you and your needs.

Thank you for sharing with us your feedback during your stay with us. We have shared your concerns with the concerned departments who look forward to hosting you again in the future. We value your opinion and would like to make your next experience with us more memorable. Comments and suggestions like yours allow us to improve our service.
We hope to welcome you again in our storied halls.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2016 via mobile

I had to make a last minute change and stayed here the night before flying out. The room and hotel were to quality and rich in history, interesting design and original decor. Luxury yes, convenience yes, helpful staff, good food, yes, safety yes. It's close to the US Embassy and downtown things to see. It's also away from the exhaust and horns of Makati and other places.

I can't say enough about the courteous employees, from the manager who greeted me, to the smiling door man and wait staff.

When coming back to town, the Manila Hotel would be my choice if I had my family with me sometime.

Date of stay: December 2016
Trip type: Travelled on business
1  Thank BearW_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Manila Hote... T, The Manila Hotel Team at The Manila Hotel, responded to this reviewResponded 8 December 2016

Dear Bear,

Good day!

Thank you for taking the time to review your stay with us and I am sure our entire Hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are glad you found our Hotel a good place to stay. We hope to welcome you again in our storied halls.

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Reviewed 4 December 2016

This once storied and grand hotel has lost a lot of its appeal over the past 3 years. As the hotel relies more and more on Filipino OFWs and their large family groups for its customer base, its standards have fallen noticeably. The formerly oustanding breakfast and lunch buffets are now boring filipino family fare heavily reliant on pork, patries, and grease. Long gone are the complimentary morning papers delivered in pretty woven bags. Even the laundry bags have surrendered to cost cutting and are now made of paper instead of cotton. The pool is now always full of noisy kids, and the business center has fallen on hard times. Sad, slow decline of the once grandest of the grand hotels of this rapidly deteriorating megacity.

Room tip: Its still worth facing Manila Bay, though the smell of untreated sewage flowing into it can be noticed
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Marcos P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Manila Hote... T, The Manila Hotel Team at The Manila Hotel, responded to this reviewResponded 8 December 2016

Dear Marcos,

Good day!

Thank you for taking the time to review your stay with us and I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Please allow us this opportunity to apologize for the inconveniences you experienced. We are committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your willingness to share your experience is genuinely appreciated. We are looking forward to seeing you again.

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Reviewed 2 December 2016

had a great experience at this hotel and finally was my first trip to manila. was very pleased and the staff are super friendly. the hotel is walking distance from some attractions but always better to take a taxi as its not expensive too.

Date of stay: November 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank uptown1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2016 via mobile

One of the best hotels in Manila. Lovely view over looking D bay.
Beautiful well appointed rooms.. Huge TV. V V good service . Staff is V courteous. . Buffet at the rest was huge and nice. Really good service. The jacuzzi and sauna were good too

Date of stay: October 2016
Trip type: Travelled as a couple
2  Thank suhel2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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