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“Great Hotel with Great Service!”
Review of Pan Pacific Manila

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Pan Pacific Manila
Ranked #1 of 108 Hotels in Manila
Certificate of Excellence
San Juan, PR
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Hotel with Great Service!”
Reviewed 7 August 2012

Just returned from my trip to Manila [and just in time given the recent typhoon rains that have struck the Philippines/Manila!!]. I stayed at the Pan Pacific for 4 nights and the overall quality of the hotel, my room and service was excellent!! My room (and bathroom) was very spacious, clean and with breathtaking views of Manilla bay! I definetly plan stay there again on my return trip to Manilla just as soon as it stop raining!!

Room Tip: High floor with view of Manila Bay!!
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  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank aml003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEnrile, Public Relations Manager at Pan Pacific Manila, responded to this review, 29 August 2012
Dear Valued Guest,

Mabuhay!

Thank you for taking the time to share your great comments. We are really glad to hear that we were able to create a memorable experience for you during your stay. Our team is truly happy to hear that you enjoyed our newly renovated rooms and find the quality of service to be excellent. We are also delighted to hear that you find the view from your room breathtaking; Manila Bay is really such a sight to behold. Again, many thanks for your comments and rest assured I will share them with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon to your home and family in Manila.

Warm regards,
Maynard
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1,214 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (176)
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English first
Petaling Jaya, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2012

My family and I stayed for a night at Pan Pacific when I went back to the Philippines for a short vacation. And in my opinion, I would say that it is, by far, the best hotel I've been at in Manila. Our room is spacious, clean, complete, and well-organized. Just as what you'll expect from a hotel.

We were warmly welcomed by Ms Hilda, if I remember correctly, and her associates. Complimentary drinks were provided. The wait wasn't that long, as the room was already prepared when we (late) checked-in at around 4PM. I wasn't even able to take a sip of my drink! But it was brought up to our room. So, props for it as well.

They recognized my birthday that time. Being a GHA discovery member, they have some of my personal details. I was warmly greeted and treated with a surprise birthday cake, fruit basket, and a birthday song when they sent us to our room. This, I would say, is the best hotel service I have received anywhere, not only in Manila, but also in other countries I've been at. My first VIP treatment, I would say.

Breakfast was sumptuous. Typical western food is present, and few Filipino dishes. What differs is that they have some Japanese Makis and Sushi Rolls served. They are following a dress-code though. I wasn't prepared for it, but I didn't mind.

Few more minor yet very note-worthy points:
1. Check-In and Check-out counters are separated. So we were immediately accommodated during check-out.
2. Hotel is very much secured.
3. It's a few minutes away from a shopping mall - Robinsons Manila, and from the LRT station. Though you will still have to ride a trike or jeepney. Unless you're willing to walk.
4. There's a nearby 24-hours convenience store.

On the other hand, I think that they would need to improve their pool area. I think it's quite small for a a hotel such as this. Other than this, I'm very much satisfied with our short stay here.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank papiwasthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEnrile, Public Relations Manager at Pan Pacific Manila, responded to this review, 10 August 2012
Dear Valued Guest,

Mabuhay!

Thank you for taking the time to share your wonderful comments. We are extremely happy to hear that we were able to create a memorable experience for you during your stay. Our team truly appreciates that you enjoyed our little birthday present. We are also glad to know that you enjoyed our newly renovated rooms and other facilities. Again, many thanks for your comments and rest assured, we will be guided to review other improvement opportunities. I will share your comments with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon to your home and family in Manila.

Best regards,
Maynard
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Kalix, Sweden
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 August 2012

I am my son (9 yearls old) really like this hotel. We have stayed here 3 times before.
This time we tried the huge Pacific King room - with some seaview. My son liked to relax in the bathtab and look out through the window. Very big bathroom!
Free Internet and local telephone calls! The swimming pool is nice, not the biggest - with good service: towel and mineral water. Not many hotels give you mineral water, but that can be useful when it's getting hot in the sunshine! I really like that there are some rules here: You have to take a shower before swimming. (Not like Diamond hotel). We liked the breakfast buffet, up on the topfloor with nice view. That was something to look forward every morning!
We had a perfect stay and look forward to come back.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MaxLikesToTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEnrile, Public Relations Manager at Pan Pacific Manila, responded to this review, 10 August 2012
Dear Valued Guest,

Mabuhay!

Thank you for sharing kind words about your recent visit at Pan Pacific Manila. It is great to hear that you and your son had a perfect stay. Our entire team appreciates that you enjoyed our facilities, newly renovated rooms, and the spectacular view on the 21st floor Pacific Lounge. I will share your comments with the rest of the Pan Pacific Manila team.

We look forward to welcome you back soon here at your new home in Manila.

Yours truly,
Maynard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 August 2012

my family and I stayed two nights here and really enjoyed it. The service was flawless, the hotel room a very good standard and the breakfast was delicious. We will definitely stay there again if we travel to Manila. Very good value for money for a five star hotel and an excellent location, only 5 minutes walk to the shopping mall.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leebri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEnrile, Public Relations Manager at Pan Pacific Manila, responded to this review, 10 August 2012
Dear Valued Guest,

Mabuhay!

Many thanks for your kind comments about your recent stay with our hotel. We are extremely glad to hear that we were able to create a wonderful experience for your family, and we hope to exceed that when you return. I will share your comments with the rest of the Pan Pacific Manila team; they will truly appreciate it.

We look forward to welcome your family back on your nest visit. Keep in mind that you will always have a home here in Manila.

Yours truly,
Maynard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast Australia
Level Contributor
102 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 3 August 2012

I had the fortunate opportunity to stay at Pan Pacific last month for two short stays..
I have stayed some time ago.. & was delighted to return to enjoy the fine & caring hospitality shown by the hosts..
The pacific suite spaciousness & ambience is well validated to complement the solid hard product of the hotel. Yes, it is not a new hotel, though exceptionally well build & maintained to perfection.
Understandably, being a city hotel it doesn't have a large pool & resort facilities.. though the wonderful dining opportunities & service compensate for this.
The Pacific Lounge & restaurant provides one of the best variety of breakfast buffets in MNL, with a divine view to match..
The evening happy hour in this lounge also provides guests with lovely 'wind down" drinks & canapes with a pleasant sunset & evening view over the city.
I truly appreciated & adored the local experience of learning to cook adobo & then pleasantly admiring my culinary masterpiece with the staff.
Any request within the hotel, went with a positive 'can do" attitude & without over utilising the butler service, was impressed with the offering.
Though, I also agree, the hotel is located in my opinion, certainly an unsavoury & unfavourable area of Manila - & I have also been affected by the - at times harassment on the streets of Malate.
Rather, to stay on topic.. I truly recommend the Pan Pacific.
I offer a special thanks to the wonderful staff, notably Mark & Vince as the finest chefs, Erwin, Vic in the restaurant & Say & Joanna as GRO.. & all the others, I forgot. Especially to GM Richard, whom friendliness & genuine interest in guests remains a highlight other hotels should replicate. You all made my stay a wonderful experience & lovely memories of my time in Pan Pacific.. I look forward to my return soon..

Room Tip: Room with Manila bay view - most favourable
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AussieScott70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MEnrile, Public Relations Manager at Pan Pacific Manila, responded to this review, 10 August 2012
Dear Valued Guest,

Mabuhay!

Thank you for taking the time to share your experiences at Pan Pacific Manila. It is great to hear that you enjoyed our facilities, our newly renovated rooms, and the friendliness of our Butlers. The “Absolute Adobo” experience is something we are proud to share with our guests, and we are extremely glad to hear that you enjoyed it as well. We truly appreciate your recognition and are delighted to have created a memorable experience for you. I will share your comments and appreciation with the rest of the team.

We truly look forward to welcoming you back here at your home in Manila.

Warmest regards,
Maynard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Manila

Property: Pan Pacific Manila
Address: M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila > Malate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Manila
#1 Business Hotel in Manila
#2 Romantic Hotel in Manila
#2 Family Hotel in Manila
Price range (per night): ₹ 4,717 - ₹ 13,116
Hotel Class:5 star — Pan Pacific Manila 5*
Number of rooms: 236
Official Description (provided by the hotel):
Pan Pacific Manila Hotel is the first and finest luxury hotel in the Philippines that delivers the promise of royal treatment by providing all guests with impeccable 'Butler Service' - a unique concept of consolidated services associated with the utmost personalised care. Located at the heart of the historical and cultural district of Malate in Manila, Pan Pacific Manila Hotel is just a short drive from the city's convention, exhibition and business centres. It is just 8 kilometers away from the Ninoy Aquino International Airport.A business hotel, designed to offer a comfortable abode to business travellers with its excellent facilities and service, it has 236 all-executive rooms and 7 spacious function rooms that cater to the accurate needs of the most demanding clientele.Pan Pacific Manila was recently recognised as the Philippines' Leading Business Hotel at the 2008 World Travel Awards. The hotel also ranked 44th in the Conde Nast Traveler Magazine's 2008 Top 100 Readers' Choice Awards for Asia Hotels. ... more   less 
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Also Known As:
Pan Pacific Manila Hotel Manila
Manila Pan Pacific

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