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“Nice Tower views, good location”

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Traders Hotel, Kuala Lumpur
Ranked #9 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
Singapore, Singapore
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nice Tower views, good location”
Reviewed 9 April 2012

The best part of staying in Trader's hotel was the view of Petronas Towers from the room and its proximity to the Golden Triangle.
The open park area just outside the hotel offered a good place to walk around. The room was nice and spacious, though it would have been great if it had a balcony. The staff was friendly, the services and amenities were quite good.
From its three restaurants (Gobo chit-chat (coffee shop), Gobo upstairs(lounge and grill) and Skybar), we went to the Skybar along the pool which was a great place to chill out. The low lying seating is very comfortable, and the atmosphere looks unhurried during the day. However, the pool being the center of the skybar, it didn't seem like quite the place for a relaxed swim at most hours.
I also enjoyed the gym, which is spacious and well maintained. The full body massage at the spa was the most relaxing I have taken in a while (even counting the exotic treatments at Bali). A good choice to stay

Room Tip: Definitely chose a room with the Tower View
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  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
2 Thank MadhuriAgrawal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Traders Hotel, Kuala Lumpur, responded to this review, 13 April 2012
Thank you Madhuri for the terrific review. Our colleagues at the Spa particularly will be thrilled to read this review. They do a fabulous job.

Rob Weeden
General Manager.
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Los Angeles, California
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 April 2012

The least you expect from any hotel -- let alone a 5-star one -- is that the phone in the room will be working. So a quick overnight visit to KL from Sydney (in at 19:30, out at 9:00) for a short business meeting on Easter night was wrecked when my colleague could not call me and I could not call him. (I waited for his call, not realizing the phone was dead.) He tried leaving a message but the hotel's phone system can only retrieve messages from the room phone, and mine was dead. They did not offer to make any calls for me -- I had to ask for it awhile after they said they would send a tech, who did not come. A complaint to the Duty Manager raised a tech who replaced a faulty wire -- the little clip was broken and jambing the wire into the phone did not get it working -- I tried -- something that Housekeeping could have checked but apparently this is not part of their repertoire. The Duty Manager offered to make calls for me and my compensation for a wasted trip to KL on Easter: a free drink at the hotel bar.

Room Tip: Choose a room in another hotel
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  • Stayed April 2012, travelled on business
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Helpful?
2 Thank Roamingx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Traders Hotel, Kuala Lumpur, responded to this review, 13 April 2012
We are familiar with this issue and our Executive Assistant Manager is communicating directly with the guest. Our Duty Manager handled the rare and most unusual situation quickly and efficiently.

Rob Weeden
General Manager.
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Loughborough, United Kingdom
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 8 April 2012

Stayed at Traders for one night at the end of our Malaysia holiday. The hotel is a nice enough hotel in a great location, however the hotel service let it down and if it wasn't for the view I doubt this hotel would feature in the top 3 hotels in KL.

Arriving at the hotel at the ground floor there was no greeting from any staff (for a hotel marketing it self at this level you would expected a concierage available to take your bags) and we had to work out for ourselves that the reception was located on the 5th floor. Then on arrival at reception we were told they had no double rooms available only a twin room where we could push our beds together (no offer to assist) It took a good 10mins to sort this out when surprise surprise they were able to find a double room.

The pool is based in the sky bar at the top of the hotel. Quite a strange set up as it is v strange having a swim in the middle of a bar with people having early evening drinks! Although have to stay the view from the bar of the petronas made it a wonderful place for drinks. We later had a drink in the sky bar and it can be quite difficult to get a seat with lots of seats reserved for the best views but if you ask the staff they will sit you in these seats so whether they are genuine reserved it wasn't clear.

Overall an Ok hotel with a good view but not really 5 star material. Having been lucky enough to have stayed at the Mandarin Oriental a few days the week before I would definitely stay there as opposed to Traders and just visit Traders for a drink and the view.

  • Stayed March 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Joanne055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Traders Hotel, Kuala Lumpur, responded to this review, 13 April 2012
We would certainly welcome the opportunity to learn more about this guests stay at our hotel and encourage the writer to contact us directly.

The unavailability of a king bed configuration at registration could be one of a couple of reasons. The booking was made through an online channel which does not differentiate bedding configurations or registration was early and there simply were no kind beds available at the time.

Our colleagues are coached to have our guests settled just as quickly as we can hence the option of a twin bedded room ‘right now’ with the alternative being a short wait for a king room to become available. Given the ‘surprise surprise’ comment I would suggest that rooms were in the process of being cleared by housekeeping and our guests were settled soon after.

Hand on heart we should have been on deck with a warmer welcome on arrival and I apologise that we missed this opportunity. We are better than this.

Rob Weeden
General Manager.
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Yokosuka, Japan
Level Contributor
4 reviews
3 hotel reviews
Reviewed 8 April 2012

I stayed at the Traders Hotel for three nights. My room was gorgeous, clean, and had a view of the Petronas Towers to die for! The staff were very welcoming, friendly, and professional. Food and drinks were pricey compared to others in KL, but that is to be expected. I would definitely stay again!

Room Tip: Request a tower view room! I could sit in those windows all night!
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  • Stayed March 2012, travelled solo
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Helpful?
Thank HoneyUsagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RugbyRob, General Manager at Traders Hotel, Kuala Lumpur, responded to this review, 13 April 2012
Thank you Usagi-san

We look forward to welcoming you back.

Rob Weeden
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 April 2012

Real 5 star experience. Great location, great hotel and great service. Get towers view room and you won't regret it.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank VahidY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Traders Hotel, Kuala Lumpur

Property: Traders Hotel, Kuala Lumpur
Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Kuala Lumpur
#5 Business Hotel in Kuala Lumpur
#5 Romantic Hotel in Kuala Lumpur
#5 Spa Hotel in Kuala Lumpur
#9 Luxury Hotel in Kuala Lumpur
Price range (per night): ₹ 7,561 - ₹ 9,306
Hotel Class:5 star — Traders Hotel, Kuala Lumpur 5*
Number of rooms: 571
Official Description (provided by the hotel):
Traders Hotel, Kuala Lumpur is a contemporary city centre hotel that caters to smart business and leisure travellers. This hotel in Kuala Lumpur offers 571 stylishly appointed rooms and suites in the heart of the city, just opposite the Petronas Twin Towers. Guest Rooms: Traders Hotel Kuala Lumpur offers value accommodation with a range of amenities and facilities combined with an exceptional level of service that is distinct from other KL hotels. Traders Club: Traders Club rooms offer an enhanced level of service, comfort, and convenience for busy travellers, including a personal concierge. All rooms on the Traders Club floors are non-smoking and have exclusive access to the Traders Club Lounge on level 32. Suites: Suites at Traders Hotel, Kuala Lumpur offer spacious and luxurious accommodations. All suites offer a separate sitting area that is perfect for relaxed business meetings, and a choice of dramatic park or city views. All our guests enjoy complimentary WiFi broadband access throughout the hotel premises and in the hotel limousine during airport transfers. It's the freedom smart Travellers know at Traders Hotel, Kuala Lumpur. Restaurants: Traders Hotel Kuala Lumpur provides a fine selection of restaurants in Kuala Lumpur to satisfy your culinary requirements. Enjoy some of the city’s best steaks in intimate elegance at Gobo Upstairs Lounge & Grill on level 6. For more casual dining and popular entertainment, sample Western and Asian fare under an animated light show at the Gobo Chit Chat on level 5. Lounges & Bars: Enjoy the creative cocktail list at the Gobo Upstairs Lounge. A tourist attraction in its own right the famous SkyBar is a cosmopolitan open-air rooftop cocktail bar and a must for any visit to KL. Happy hour runs from 11am - 9pm. ... more   less 
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Also Known As:
Traders Hotel, Kuala Lumpur Hotel Kuala Lumpur
Traders Kuala Lumpur
Traders Hotel Kl
Traders Kl

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