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All reviews bedroom apartment suria klcc walking distance home away from home swimming pool convenience store high floor the ground floor kl tower pavilion laundrette residence laundry toiletries bathtub sofa staycation
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13 - 18 of 1,505 reviews
Reviewed 25 February 2022

The room is exactly as per photo description with great housekeeping. Stayed for a week and basic amenities like kitchen, utensils, fridge and microwave really came in handy for simple cooking as well as food storage. Coin launderette availability is a plus for a quick wash and dry, while waiting for our laundry at level 22 we enjoyed ourselves watching the city view next to the poolside. Suria klcc is just a 3 minutes walk and the hotel do have convenience store for basic need purchase. They do have Starbucks vending machine available too! Ascott room, location, amenities and convenience really makes you feel like home.

Date of stay: February 2022
    • Value
    • Sleep Quality
    • Service
Thank ventastic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dennis Chong, General Manager at Ascott Kuala Lumpur, responded to this reviewResponded 27 February 2022

Dear ventastic,

Many thanks for submitting this review and wonderful to hear we have helped perfected your staycation!

We look forward to welcoming you back next time.

Best regards,
Petrina Tay
Assistant Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2022 via mobile

Stayed here for 30 days and found the staff and the residence faultless. Covid has enforced some changes but no problems encountered during my stay. Location is perfect centrally located in KLCC shops restaurants transport etc

Date of stay: February 2022
Trip type: Travelled solo
Thank Steve W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dennis Chong, General Manager at Ascott Kuala Lumpur, responded to this reviewResponded 20 February 2022

Dear Steve W,

Thank you for putting your trust in us!

We are thrilled to hear you have had an excellent stay and truly appreciate your kind praise that helps motivate our colleagues to do their best on a daily basis.

Looking forward to seeing you soonest!

Kind regards,
Petrina Tay
Assistant Guest Service Manager

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Reviewed 9 February 2022 via mobile

We had a wonderful stay in Ascott KL. We were delighted, Staff was super friendly. Not only the front desk staff but also house keeping staff was very helpful.
Looking forward for our next staycation.

Date of stay: January 2022
Trip type: Travelled with family
Thank Tayarbeskal1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dennis Chong, General Manager at Ascott Kuala Lumpur, responded to this reviewResponded 11 February 2022

Dear Tayarbaskal1234,

Thank you for the very nice compliments especially praises for our helpful and friendly colleagues, the team is most encouraged! It is always nice to great feedback on a wonderful staycation experience from our dear guests.

Please return soon as we look forward to welcoming you again.

Warmest regards,
Petrina Tay
Assistant Guest Service Manager

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Reviewed 2 February 2022

The room was massive and suitable for family with kids. Came with basic amenities too like kitchen, microwave and fridge. However, comolained about the aircond which was not that cold but nothing were done. Had to sleep shirtless through the night.

Date of stay: January 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nikkhairuladli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dennis Chong, General Manager at Ascott Kuala Lumpur, responded to this reviewResponded 5 February 2022

Dear nikkhairuladli,

We are delighted to learn that our location was beneficial for you and we noted on your feedback on the air-conditioning, we will share your feedback with the respective department head for further check and improvement. We look forward to many more opportunities to be of service.

Warmest regards,
Emma Razali
Act. Assistant Residence Manager

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Reviewed 21 January 2022

Check in this time was smooth. They emailed the forms before the stay and allocated a time for check in. We only waited around 5 minutes to get the room keys. The 2 bedroom apartment was really nice. Our room had the klcc view. You need to book the swimming pool using the link. This really helped reducing the crowd at the swimming pool. Breakfast was ok. We really enjoyed our stay here. Will consider for a next stay.

Date of stay: January 2022
    • Value
    • Location
    • Service
1  Thank MrsHazlin83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dennis Chong, General Manager at Ascott Kuala Lumpur, responded to this reviewResponded 22 January 2022

Dear MrsHazlin83,

We are delighted to hear that you enjoyed your stay at Ascott Kuala Lumpur. We look forward to many more opportunities to be of service.

Warmest regards,
Emma Razali
Act. Assistant Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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