We were part of a group attending a function on 13/5/2017. Travelling by train from Penang, we arrived at the hotel around 8pm on 12/5/2017. Since our organiser has checked in on our behalf, we collected our key cards and proceeded to our room on the 15th floor. The first thing I noticed was the main door could not be locked properly. The latch only slid in about 2mm instead of the whole 1 inch. So I called operator. Front desk picked up and said they will send housekeeping. About half an hour later maintenance showed up. After inspecting the problem, he asked to used the phone to talk with his boss. I'm assuming his boss wasn't picking up his phone but he managed to arrange with FO to change our room. After much complaining from my group, and me going down to exchange room keys, we walked into a similar room on the same floor only to be disappointed again. This room was worse than the one before. The front door latch wouldn't even slide in 2mm. Instead, it bounced back to it's unlocked position as soon as I let go. In addition, the master room had no lights on. So I called operator again and lo behold maintenance was sent up to replace the bulbs only to find out that there really was no electricity. Housekeeping supervisor also came up and another room change was suggested. It was by then past 9pm. I told the 2 staffs to ensure that the new room is in working order before I will go down again to exchange key cards. A few minutes later FO called and told me to change to a room on 17th floor. Again I insisted he go and check the room first before we move. Specifically, the front door can be locked and the master room has electricity. Approximately 15mins later, FO called and said new room on 13th floor assuring me that the room is in working order. This time all 4 of us went down to collect the key card seeing as we need it to access 13th floor. This experience alone has left me tired and utterly disappointed. In our group of 4, 2 are senior citizens 1 is 7 months pregnant. By the time we were settled in, it was past 10pm. This is possibly my worst hotel experience. The free WiFi in every room advertised in their webpage is also BS as I couldn't get any signal no matter which corner of the room I tried. Note the room change on pic attached.
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